Hotel’s lobby is a mile away from the actual accommodation, never stated it on the booking had to check in at 1:45 am due to delayed flight arrival only to find out the check in area and actual room are miles apart. Woke up to the sound of loud banging due to construction on our building that was also hidden from us when booking.

So lets begin with check in, which is at a completely different location from the actual location of the apartment (read the fine print) that is not within walking distance. Now if you’re travelling overseas i’d let you know not to pack light cus theres 5 floors and no elevator. Lets get to the actual room. The door locks you in, the “double” bed we had was actually 2 twin beds- ON WHEELS- so dont get too close to the “middle of the bed” because they will separate, and you will fall. The showers look moldy and the fridge was dirty, it made me feel uncomfortable to put my things down in these places. The staff also questioned me about the duration of my stay when i asked for more towels before deciding if i would get any. When leaving to head out for the day, we were followed out and watched by one of the house keeping staff. When asked if she needed something from us, she gave me a dirty look, said no, and walked off. I’m sure there’s other things im missing, but long story short i would only contemplate staying here again if i was offered money.

So lets begin with check in, which is at a completely different location from the actual location of the apartment (read the fine print) that is not within walking distance. Now if you’re travelling overseas i’d let you know not to pack light cus theres 5 floors and no elevator. Lets get to the actual room. The door locks you in, the “double” bed we had was actually 2 twin beds- ON WHEELS- so dont get too close to the “middle of the bed” because they will separate, and you will fall. The showers look moldy and the fridge was dirty, it made me feel uncomfortable to put my things down in these places. The staff also questioned me about the duration of my stay when i asked for more towels before deciding if i would get any. When leaving to head out for the day, we were followed out and watched by one of the house keeping staff. When asked if she needed something from us, she gave me a dirty look, said no, and walked off. I’m sure there’s other things im missing, but long story short i would only contemplate staying here again if i was offered money.

Berry nice good area. All is as stated nice place

Berry nice good area. All is as stated nice place

Generally , room was acceptable and quite large , however, outside signature is not enough , wifi is poor in room , it was mentioned free WiFi in the website when I booked . I asked the reception by email ( no one answer the phone ) and was told only working in common area like swimming pool and garden. At this time of the year , can’t stay outside to use WiFi

Generally , room was acceptable and quite large , however, outside signature is not enough , wifi is poor in room , it was mentioned free WiFi in the website when I booked . I asked the reception by email ( no one answer the phone ) and was told only working in common area like swimming pool and garden. At this time of the year , can’t stay outside to use WiFi

Apartment was clean and in good condition. The only problem is that you have to pick the keys up at no so near place (almost 15 minutes walk)

Apartment was clean and in good condition. The only problem is that you have to pick the keys up at no so near place (almost 15 minutes walk)

Very clean and well set out.

Very clean and well set out.

Nice apartment close to all need amenities

Nice apartment close to all need amenities

Will not go back.accomodation was very nice good size and plenty of plugs.quite modern. But the noise was constant.have came back from vacation needing one.pool looks great but only 10 sunbeds for over 100 appartments.wifi was non existence as password i was given came up as incorrect. Transfer i booked with reception for 4am did not show up.great if you have uncontrollable kids who like to scream and run around day and night

Will not go back.accomodation was very nice good size and plenty of plugs.quite modern. But the noise was constant.have came back from vacation needing one.pool looks great but only 10 sunbeds for over 100 appartments.wifi was non existence as password i was given came up as incorrect. Transfer i booked with reception for 4am did not show up.great if you have uncontrollable kids who like to scream and run around day and night

The check-in location is very far from the apartment, I think this is a point to improve.

The check-in location is very far from the apartment, I think this is a point to improve.

Firstly the process to actually get into the apartment is ridiculous and this should be made clearer before booking! You have to collect the key from a hotel 1.4 miles away!! I then had the pleasure of the guy on reception who scoffed at me when I said I was here to pick up apartment keys… ‘check in you mean’… well no actually, I am here to pick up keys, I am not checking in here am I when the place is a mile away! We booked a family room but I DO NOT recommend any family stay here. The place is grotty… it STINKS of smoke (despite the listing claiming non smoking). I didn’t even hang my clothes in the bedroom it stank so much. Air conditioning didn’t work (again despite it being listed as an amenity) And finally… we literally did not sleep a wink! Shouting, partying and furniture being dragged around ALL NIGHT! Oh and a drunk man also trying to get into your room doesn’t make you feel the safest! Do yourself a favour and book somewhere else… it’s not even cheap!

Firstly the process to actually get into the apartment is ridiculous and this should be made clearer before booking! You have to collect the key from a hotel 1.4 miles away!! I then had the pleasure of the guy on reception who scoffed at me when I said I was here to pick up apartment keys… ‘check in you mean’… well no actually, I am here to pick up keys, I am not checking in here am I when the place is a mile away! We booked a family room but I DO NOT recommend any family stay here. The place is grotty… it STINKS of smoke (despite the listing claiming non smoking). I didn’t even hang my clothes in the bedroom it stank so much. Air conditioning didn’t work (again despite it being listed as an amenity) And finally… we literally did not sleep a wink! Shouting, partying and furniture being dragged around ALL NIGHT! Oh and a drunk man also trying to get into your room doesn’t make you feel the safest! Do yourself a favour and book somewhere else… it’s not even cheap!

Difficult check in process Towels not changed during 6 day stay 1 toilet roll provided for 2 bed apartment for 6 day stay Lack of sun beds - the ones in use are old and broken Nice location Has potential to be a fab place but let down massively but poor communication and facilities.

Difficult check in process Towels not changed during 6 day stay 1 toilet roll provided for 2 bed apartment for 6 day stay Lack of sun beds - the ones in use are old and broken Nice location Has potential to be a fab place but let down massively but poor communication and facilities.

Good quality accommodation, reasonably priced. Nice to have pool on site and close to excellent beach. Helpful staff at hotel at check-in

Good quality accommodation, reasonably priced. Nice to have pool on site and close to excellent beach. Helpful staff at hotel at check-in

It’s ok, it’s in a slightly difficult location not easy to find, got lost a few times. Could also do with a kettle and iron in the room.

It’s ok, it’s in a slightly difficult location not easy to find, got lost a few times. Could also do with a kettle and iron in the room.

Nice basic apartment good value. We were in 4 th floor no lift so 8 flights of stairs but nice apartment

The check in process was the worst I have ever experienced. That being said by a gold level client. Checkin is half an hour away from the apartment. With a further half hour wait because of lack of staff. Once we checked it, it was a basic apartment clean and close to the nearest beach. Half an hour walk to the center of Sitges. We would recommend the apartment. But plan for a long checkin.

One small space heater that didn’t work well. As a result, I was cold most of the time in the room. Was given the room and check out requirements in Spanish while they knew I was English. Was not given the WiFi code while a friend in an adjacent room was given it.

One small space heater that didn’t work well. As a result, I was cold most of the time in the room. Was given the room and check out requirements in Spanish while they knew I was English. Was not given the WiFi code while a friend in an adjacent room was given it.

The apartment it's self was well presented but let down by so much. You have to go 3km or 1& half miles to check in. And when one of your party is 89 years old and disabled not good. But we had a private transfer car so was able to collect at the Hotel Sunway playa golf. Once we got in there so much wrong with it. it was on the first floor not the ground floor !. And two sets of concrete stairs Why. only one bedroom with a huge wardrobe but no where to hang any long cloths. The kitchenette only had a two ring electric hob no oven but a small combi oven which was dangerous to use as it was to high in the unit. Only one coffee making machine so we had to buy a toaster & Kettle at 80euros. And because the complex is located in the middle of know where getting food is a problem as it is 4 & half Km away from a good supermarket. Its advertised as having a store on site ! and there isn't. Free Wifi advertised by expedia was only minus 1 Mbps ? This is our first time here and our last expedia needs to be up front about the lack of facilities had we stayed at the 4 * hotel Sunway playa golf it would have been cheaper where the store is and the free wifi ?. Noisy guest's became a problem when a group of 10 to 13 years old turned up (adult supervised) and took over the complex. And after ten days of putting up with this we were glad to get home. Unfortunately there is no supervision from the hotel this needs looking at. 1 porter that's it. not the best for lots of reasons

The apartment it's self was well presented but let down by so much. You have to go 3km or 1& half miles to check in. And when one of your party is 89 years old and disabled not good. But we had a private transfer car so was able to collect at the Hotel Sunway playa golf. Once we got in there so much wrong with it. it was on the first floor not the ground floor !. And two sets of concrete stairs Why. only one bedroom with a huge wardrobe but no where to hang any long cloths. The kitchenette only had a two ring electric hob no oven but a small combi oven which was dangerous to use as it was to high in the unit. Only one coffee making machine so we had to buy a toaster & Kettle at 80euros. And because the complex is located in the middle of know where getting food is a problem as it is 4 & half Km away from a good supermarket. Its advertised as having a store on site ! and there isn't. Free Wifi advertised by expedia was only minus 1 Mbps ? This is our first time here and our last expedia needs to be up front about the lack of facilities had we stayed at the 4 * hotel Sunway playa golf it would have been cheaper where the store is and the free wifi ?. Noisy guest's became a problem when a group of 10 to 13 years old turned up (adult supervised) and took over the complex. And after ten days of putting up with this we were glad to get home. Unfortunately there is no supervision from the hotel this needs looking at. 1 porter that's it. not the best for lots of reasons

Downstairs apartment on opposite side to photo of pool withNo balcony or place to sit outside, was difficult to have door or window open because w were on the walkway around the building, I like to sit outside and read if I wake early but we were confined to room with nowhere to sit outside .and need air conditioning .the Pool only has about 4/5 sun beds all of which are very uncomfortable as heavy people have been on them and they completely dip in the middle. A mattress put over the top didn’t enhance the comfort at all. Every time we went to sit near to the pool there was never any where to sit so didn’t bother, not what you want when on holiday, I realize the Dance World Cup was on whilst we were there so a lot of children in the apartment blocks but no need for children to be racing around squealing at 11.00 at night regardless of notice to say no noise after 10.00pm. There was no towel change at all .. the towels should have been changed it is un hygienic to keep using the same towels, the only place to dry them was on a clothes airer in the room and who wants that whilst on holiday. We paid well over £700 for the room and we were very disappointed... had it not been that we had come to watch our granddaughter dance and didn’t have much time to mess about we would have asked to be moved. Totally unsatisfield customer !!!L