We were extremely disappointed with our experience, especially considering this is supposedly a 5-star hotel. First, no parking support was offered by staff other than to point to a map, then after we figured out our own parking and dragged our luggage in from a decent distance, the concierge and other staff watched us walk in, continued their chat, and no one offered help. No one showed us to our room nor showed us how to use the unintuitive lock system for the door. When we tried to access the hotel wifi, neither my partner nor I could access it (despite having had no prior issues at other hotels), and the concierge merely shrugged when we asked for assistance. In our room, the TV would turn on by itself, and when we tried to use it, it froze and rebooted itself every 10-40 seconds. The shower handle fell off when touched. We brought these concerns to our concierge, and again, he merely shrugged and said we could just unplug the TV. A lot of other minor complaints that would matter less if this hotel were not representing itself as 5-star quality: instant coffee only, small slippers that don't fit average men's feet, no phone in the room to call reception, heated towel rack did not work, nowhere to put shampoo bottles or soap in the shower other than the floor. We have enjoyed our stays at far less expensive hotels with friendly and helpful staff. Pretentiousness is not the same as 5-star quality.

We were extremely disappointed with our experience, especially considering this is supposedly a 5-star hotel. First, no parking support was offered by staff other than to point to a map, then after we figured out our own parking and dragged our luggage in from a decent distance, the concierge and other staff watched us walk in, continued their chat, and no one offered help. No one showed us to our room nor showed us how to use the unintuitive lock system for the door. When we tried to access the hotel wifi, neither my partner nor I could access it (despite having had no prior issues at other hotels), and the concierge merely shrugged when we asked for assistance. In our room, the TV would turn on by itself, and when we tried to use it, it froze and rebooted itself every 10-40 seconds. The shower handle fell off when touched. We brought these concerns to our concierge, and again, he merely shrugged and said we could just unplug the TV. A lot of other minor complaints that would matter less if this hotel were not representing itself as 5-star quality: instant coffee only, small slippers that don't fit average men's feet, no phone in the room to call reception, heated towel rack did not work, nowhere to put shampoo bottles or soap in the shower other than the floor. We have enjoyed our stays at far less expensive hotels with friendly and helpful staff. Pretentiousness is not the same as 5-star quality.

We love going to Villa Mazarin! The people are so friendly! The rooms charming! The service superb! We have gone numerous times and many staff the same so feels like home! Aires mort is such a quaint place with great restaurants and so easy to get around! Don’t forget to ask for a parking spot in the garage ! Parking is tough there!

We love going to Villa Mazarin! The people are so friendly! The rooms charming! The service superb! We have gone numerous times and many staff the same so feels like home! Aires mort is such a quaint place with great restaurants and so easy to get around! Don’t forget to ask for a parking spot in the garage ! Parking is tough there!

There is no better hotel in Camargue. In a quiet corner of the citadel, within easy walking distance of all shops and cafes and restaurants as well as a quick exit onto the salt marshes and biking trails. Aigues mortes is definitely the best place to be in Camargue and the villa Mazarin is a wonderful property to experience the medieval occitan experience. Merci to all the Wonderfull staff

There is no better hotel in Camargue. In a quiet corner of the citadel, within easy walking distance of all shops and cafes and restaurants as well as a quick exit onto the salt marshes and biking trails. Aigues mortes is definitely the best place to be in Camargue and the villa Mazarin is a wonderful property to experience the medieval occitan experience. Merci to all the Wonderfull staff

Very pretty and well appointed hotel at the heart of tte old town.

Very pretty and well appointed hotel at the heart of tte old town.

Beautiful hotel, a real sanctuary in Aiguës Mortes. Huge room overlooking the peaceful garden. All recently done, very clean and stylish. The service was kind and discreet. We really enjoyed our stay.

Beautiful hotel, a real sanctuary in Aiguës Mortes. Huge room overlooking the peaceful garden. All recently done, very clean and stylish. The service was kind and discreet. We really enjoyed our stay.

Lovely hotel and grounds, nice spa. well located in charming walled village. the staff was friendly, and exceptionally helpful. will stay here again.

Lovely hotel and grounds, nice spa. well located in charming walled village. the staff was friendly, and exceptionally helpful. will stay here again.

Peaceful hotel of highest standard. Great rooms and beautiful garden. A real treat.

Peaceful hotel of highest standard. Great rooms and beautiful garden. A real treat.

Beautiful hotel in the perfect location. The best hotel in the town

Beautiful hotel in the perfect location. The best hotel in the town

Heating truonles in the room but solved by a very efficient and kind staff.

I loved the historic architecture and features, mixed with typically french decor, all done to the highest standard. As soon as we arrived it smelt of polish, and everywhere was spotless. The added bonus was the amazing gym and spa - the fluffy white dressing gowns, slippers, and comfortable bedding. A lovely luxurious stay, which was needed after a week on a barging holiday! Would thoroughly recommend to all my friends, especially those who love all that is French. Aigues Mortes is a stunning place to visit all round.

I loved the historic architecture and features, mixed with typically french decor, all done to the highest standard. As soon as we arrived it smelt of polish, and everywhere was spotless. The added bonus was the amazing gym and spa - the fluffy white dressing gowns, slippers, and comfortable bedding. A lovely luxurious stay, which was needed after a week on a barging holiday! Would thoroughly recommend to all my friends, especially those who love all that is French. Aigues Mortes is a stunning place to visit all round.

The staff were extremely accommodating. David and Fabian were friendly and could not do enough to assist us. A wonderful time a second time around! We will return when in France again.

The staff were extremely accommodating. David and Fabian were friendly and could not do enough to assist us. A wonderful time a second time around! We will return when in France again.

The location and décor of this hotel is superb. Staying in the Villa Mazarin the history and culture of this medieval walled town surrounds you. The staff were very friendly and informative and we were particularly impressed with Laurent. The only negative was the breakfast which was poor and grossly overcharged

The location and décor of this hotel is superb. Staying in the Villa Mazarin the history and culture of this medieval walled town surrounds you. The staff were very friendly and informative and we were particularly impressed with Laurent. The only negative was the breakfast which was poor and grossly overcharged

Fantastic hotel in the walled city. Indoor Pool so didn’t swim but went to the beach instead

Delightful and charming hotel within the confines of the walled city. The rooms were modern but with original historical details. Lovely pool for the kids to use. The hotel is 5 minutes walk from lots of local restaurants. Service was excellent - the staff all spoke good English. Would absolutely stay there again

Delightful and charming hotel within the confines of the walled city. The rooms were modern but with original historical details. Lovely pool for the kids to use. The hotel is 5 minutes walk from lots of local restaurants. Service was excellent - the staff all spoke good English. Would absolutely stay there again

Great overall .hard to get hot water in my room . Staff lovely . Even fed me well after hours !

Great overall .hard to get hot water in my room . Staff lovely . Even fed me well after hours !

No warn much less HOT water. How often has the room been rented knowing hot water was not supplied. Walk in shower totally cold. Tub by shower and sinks just a tiny hint of warmth. I requested desk to come in next day to see if something could be done. Zero follow up and morning desk clerk knew nothing about it.

No warn much less HOT water. How often has the room been rented knowing hot water was not supplied. Walk in shower totally cold. Tub by shower and sinks just a tiny hint of warmth. I requested desk to come in next day to see if something could be done. Zero follow up and morning desk clerk knew nothing about it.

We stayed during a hot July. The hotel was quiet, cool and comfortable. The room we stayed in was very large, with a modern large bathroom. The staff were very helpful and responsive, without being intrusive. We dined there twice and the chef is suburb. A beautiful garden and an under cover pool. Very few downsides - no lift but the hotel staff portered the cases. Dinner a little expensive but not for the quality of the food.

We stayed during a hot July. The hotel was quiet, cool and comfortable. The room we stayed in was very large, with a modern large bathroom. The staff were very helpful and responsive, without being intrusive. We dined there twice and the chef is suburb. A beautiful garden and an under cover pool. Very few downsides - no lift but the hotel staff portered the cases. Dinner a little expensive but not for the quality of the food.