Always a great stay at the Thurrock Hotel. Excellent service from all staff, especially Donna and Kirsty who are always welcoming and friendly. Room was clean and comfortable. On-site car parking and free Wi-Fi. Food delicious, from evening meal to buffet breakfast. Highly recommended.

Great stay, staff were fantastic.

Safe parking clean room friendly staff and good value.

Great stay, staff were fantastic.

Safe parking clean room friendly staff and good value.

Very large and comfortable rooms

Very large and comfortable rooms

This property have no air conditioner This property have no elevator

This property have no air conditioner This property have no elevator

Family trip. Not our first visit to the Thurrock. Staff are especially friendly and responsive and we always feel welcome. Great access to Lakeside. Many thanks to Luke and Robyn. Look forward to our next stay. For those who haven't been there's a bar and restaurant. Also they have a cracking breakfast.

Family trip. Not our first visit to the Thurrock. Staff are especially friendly and responsive and we always feel welcome. Great access to Lakeside. Many thanks to Luke and Robyn. Look forward to our next stay. For those who haven't been there's a bar and restaurant. Also they have a cracking breakfast.

I had to wait too long for the reception-guy… Everything else was beyond okay!

I had to wait too long for the reception-guy… Everything else was beyond okay!

Hot and mosquito infested

Hot and mosquito infested

A lovely hotel with friendly, helpful staff, room was very spacious with tea and coffee, tv, wifi, etc

A lovely hotel with friendly, helpful staff, room was very spacious with tea and coffee, tv, wifi, etc

Under staffed reception and bar meant staff were running between the two. Which meant waiting at the bar or reception until they were available. Check-in information was poor. There was a huge party with a late bar that finished at 1am. The rooms are not sound proofed as detailed in the room description. My room had a fusty smell and the en-suite smelt of sewerage. Mentioned this to reception who said it would be reported to maintenance. No additional fans available, unfortunately the room was hot hot hot and it wasn’t even a particularly hot day / night. I was given an additional sheet to use instead of the duvet which was appreciated. Left the window open to try and cool the room and as a result was bitten to bits by mosquitos. All in all a dreadful stay. No I wouldn’t stay again

Under staffed reception and bar meant staff were running between the two. Which meant waiting at the bar or reception until they were available. Check-in information was poor. There was a huge party with a late bar that finished at 1am. The rooms are not sound proofed as detailed in the room description. My room had a fusty smell and the en-suite smelt of sewerage. Mentioned this to reception who said it would be reported to maintenance. No additional fans available, unfortunately the room was hot hot hot and it wasn’t even a particularly hot day / night. I was given an additional sheet to use instead of the duvet which was appreciated. Left the window open to try and cool the room and as a result was bitten to bits by mosquitos. All in all a dreadful stay. No I wouldn’t stay again

The outside garden was not in good condition and there was a female manager when I first arrived that was rude and complained in front of customers. But, as the week went on, she was not there. Everyone else was pleasant. There was just a lot of noise from the highway.

The outside garden was not in good condition and there was a female manager when I first arrived that was rude and complained in front of customers. But, as the week went on, she was not there. Everyone else was pleasant. There was just a lot of noise from the highway.

Window in shower room either needs a blind or to be more frosted, you can see right in. Rooms a bit dated, have stayed at other Best Western Hotels so was a bit disappointed that this wasn't the same. No big mirror to check what you look like once dressed, only the mirror above the dressing table. Otherwise, staff very friendly, car save in the locked car park and bed comfortable.

Window in shower room either needs a blind or to be more frosted, you can see right in. Rooms a bit dated, have stayed at other Best Western Hotels so was a bit disappointed that this wasn't the same. No big mirror to check what you look like once dressed, only the mirror above the dressing table. Otherwise, staff very friendly, car save in the locked car park and bed comfortable.

I had a great stay here, I was there for 4 days and personally I would say the price is great too. There is also a vending machine that is nice. And Uber eats delivers there too!

I had a great stay here, I was there for 4 days and personally I would say the price is great too. There is also a vending machine that is nice. And Uber eats delivers there too!

This was a stop overnight on the way to a funeral. We had a three room for us, as a couple, and my husband's mum. Everything was adequate for the cost.

This was a stop overnight on the way to a funeral. We had a three room for us, as a couple, and my husband's mum. Everything was adequate for the cost.

We attended an 80th birthday party and booked a suite to stay in. It was spacious and recently renovated . The Staff were all lovely. Breakfast very nice. Thank you for a nice stay. good value.

We attended an 80th birthday party and booked a suite to stay in. It was spacious and recently renovated . The Staff were all lovely. Breakfast very nice. Thank you for a nice stay. good value.

Staff were welcoming. The hotel aesthetics are beautiful.

A fellow guest used brute force and banged my door (room 128) and opened it. It was an terrible experience

Staff were welcoming. The hotel aesthetics are beautiful.