Staff were incredibly welcoming and helpful upon arrival and checkout

Missing our ferry after a family gathering, we had to stay in Courtenay booking at the last minute. What a nice surprise. The night manager was courteous and friendl. He walked us to our unit and had lots of pride in the building. Showers were. Bed was cosy and the whole was immaculate. Highly recommend

This hotel has been remodelled tastefully by new owners, who are incredibly friendly. The room felt very special with unique fixtures and features. Beds were comfy. Their attitude and kindness made for a great stay. Parking was easy. I recommend highly.

Newly renovated nice clean rooms. Comfy beds, excellent staff who go out of their way to make sure you are happy. I would recommend this motel, close to everything too.

Check-in was relatively easy and quick. Staff was very personable and friendly. Parking was readily available right in front of the unit/room. The room amenities were great, including comfortable beds, a microwave, large enough mini fridge and what looked to be a 55" TV. The cleanliness of the room was also to be commended and yes the rainfall shower head with hand held was a very nice feature in the shower. Another mirror in the room itself, other than the one in the bathroom, would be welcome. Also there wasn't an ice bucket in the room, not sure if one isn't provided or if it was just an oversight in the room. Over the three nights there, unfortunately the room was never cleaned/made up due to what appeared to be the door sign falling off due to the wind or breeze. However the staff was very apologetic and immediately responded to my request for fresh/new towels, cups and the emptying of the room garbage bins. Hopefully the use of a better designed door sign will prevent it from easily being dislodged from the door handle in the future in order to prevent this problem.

I’ve never been to a motel room that is this compact (hardly able to get into the bathroom). When the basin faucet turned on, you got splashed and the TV quit in mid programme. In its favour, the shower was very good. In future stays, I’d opt to pay more and stay at a more familiar brand.

Only unfortunate that the pool was not open and a great addition would be a hot tub. But 10/10 experience on the room and hospitality from staff

real clean and fully renovated

Rooms are recently renovated and are clean. Overall was good.

The new owners, Coast Hotels, have done an excellent job of upgrading this hotel and and continue to make major improvements to the property. Our room was comfortable, clean and quiet. The beds are very comfortable and the bedding and linens are very good quality. We enjoyed the very large screen TV as well. The restaurant that is part of the property is fun and has very good menu choices. the service is excellent and the food is very good. We would definitely stay on our next visit to Courtenay and look forward to seeing the swimming pool completed and open.

Very nice, great location and a quiet stay..

The crew and manager were amazing and incredibly helpful from the moment we checked in. The place was super clean and very comfortable, making our stay enjoyable and relaxing.

Great staff. Small but clean room. Would stay again.

The staff were all amazing. A Gentleman walkes us to our room. There was a welcome card handwritten in our room. Everything was Awesome.

Good place

New rooms very clean and comfortable

Room was fine but was told laundry room would open at 7:00 am. Morning staff said it was not working. Had to find a laundromat elsewhere.

Great value and good quality features. Great check-in staff Comfortable bed and hot shower. Worth it

Very, very friendly staff

Great little budget hotel. Nicely renovated. Would stay again.

Great room...wonderful shower, comfortable bed, large tv & 5 star staff!

Nice stay. Room was small and do not like motel style as you have to keep blind shut at all times so people walking past can’t see in. It was clean and newly updated - workers along backside by us drinking and bbqing Saturday night to late which was a bit annoying but not bad. Place was very clean however there were some small ants just inside the door attracted to area on floor that obviously was not cleaned completely. Staff were extremely nice.

The front desk staff was so kind and helpful. They even had a basket of treats at the desk for guests. The room was super clean and new. It was the most comfortable bed I’ve ever slept on with amazing pillows. The rain shower in the bathroom was incredible too! Excellent place to stay!

The property has gone through an extensive remodel. The lady that checked us in (Sat, July 27th) was very professional and had great customer service.

Property was undergoing branding change, pool was closed, no ice machine available, shower gel not filled, etc.

the people were very nice, rooms look nice but kinda tight, excellent area for pets. i would stay again.

The renovations on the property were well done.

The room was very nice and clean, newly renovated. The staff was super friendly and good location for us. They are still renovating the property, driveway and parking area but once it's complete, it should look great!

Comfortable bed, lots of towels and friendly staff The only concern was the step down coming out of the room to get to our car. The walkway was black and the step down was invisible in the early morning darkness . A definite tripping hazard however, the place was clean, quiet and comfortable. The room was small but functional.

Parts of the property are newly renovated and parts still under renovation. Convenient location, super kind and helpful staff. New and clean rooms, bathroom’s a little tight but it’s clean and got everything.

The facility is under renovation but then staff do an excellent job. The room was very nice and location was very convenient.

Newly renovated property with very polite staff. Some ongoing construction and renos going on around the building but wasnt super noticeable. Room was small but clean and newly updated. Best rate in town and would stay again.