Employees were really nice

Employees were really nice

I thought Hilton was supposed to be a full service hotel. When My toilet clogged and I asked them to come help me (I'm 85 years old) all they did was leave a plunger by my door. You can't help a senior citizen better than that?

I thought Hilton was supposed to be a full service hotel. When My toilet clogged and I asked them to come help me (I'm 85 years old) all they did was leave a plunger by my door. You can't help a senior citizen better than that?

My sheets a comforter was dirty soiled with blood and old make up, pillows smelled like dirty hair, very disappointed, staff replaced sheets and comforter and the comforter had lots of holes in it.

My sheets a comforter was dirty soiled with blood and old make up, pillows smelled like dirty hair, very disappointed, staff replaced sheets and comforter and the comforter had lots of holes in it.

Really convenient location and friendly staff. Definitely recommend

Really convenient location and friendly staff. Definitely recommend

The clerk was very friendly.

The clerk was very friendly.

Great

Great

My stay at the Garden Inn was great. I will definitely be staying at this property again next time I’m in Katy

My stay at the Garden Inn was great. I will definitely be staying at this property again next time I’m in Katy

everyone in the property is nice & i definitely enjoyed my stay

everyone in the property is nice & i definitely enjoyed my stay

Staff was great but the water pressure was pathetic. My wife couldn't rinse her hair properly.

Staff was great but the water pressure was pathetic. My wife couldn't rinse her hair properly.

Check in was easy and staff friendly. 1st room toilet didn't work, so they moved us immediately. AC in hall of 2nd floor was not cooling well and pool needed to be shocked.

Check in was easy and staff friendly. 1st room toilet didn't work, so they moved us immediately. AC in hall of 2nd floor was not cooling well and pool needed to be shocked.

The hotel was very nice at first blush, the room and bathroom were very clean, except the headboard which apparently hadn't been cleaned of previous guests' hair oil for quite some time. We were not given vouchers when we checked in, so the breakfast was exorbitantly expensive for what you get and the made to order menu was largely unavailable. For $15.50 every day you get one scoop of scrambled eggs, home fries, either sausage or bacon and a biscuit. No variety. I suppose you can go back for seconds but we don't. There is also cereal, several bread products, fruit, very small containers of yogurt...exactly what you get at a hotel that offers free breakfast. I protested that I only wanted the yogurt bar and toast so after some discussion, they decided that they could charge $7.95 for that. Many of the staff at this hotel speak very broken English and apparently often don't understand it well which leads to problems. I don't begrudge them a job, but having one person on hand that speaks with reasonable clarity and understands English would be helpful. They were all very pleasant and tried hard except the desk clerk when we checked out who refused to give us a detailed receipt even as we tried to explain that we had used a different credit card checking in than the one used to hold the reservation, necessitating a call to the hotel today and a conversation with a very nice young man who will email me the receipt I requested. This hotel is just "Ok" for the cost.

The hotel was very nice at first blush, the room and bathroom were very clean, except the headboard which apparently hadn't been cleaned of previous guests' hair oil for quite some time. We were not given vouchers when we checked in, so the breakfast was exorbitantly expensive for what you get and the made to order menu was largely unavailable. For $15.50 every day you get one scoop of scrambled eggs, home fries, either sausage or bacon and a biscuit. No variety. I suppose you can go back for seconds but we don't. There is also cereal, several bread products, fruit, very small containers of yogurt...exactly what you get at a hotel that offers free breakfast. I protested that I only wanted the yogurt bar and toast so after some discussion, they decided that they could charge $7.95 for that. Many of the staff at this hotel speak very broken English and apparently often don't understand it well which leads to problems. I don't begrudge them a job, but having one person on hand that speaks with reasonable clarity and understands English would be helpful. They were all very pleasant and tried hard except the desk clerk when we checked out who refused to give us a detailed receipt even as we tried to explain that we had used a different credit card checking in than the one used to hold the reservation, necessitating a call to the hotel today and a conversation with a very nice young man who will email me the receipt I requested. This hotel is just "Ok" for the cost.

I got a bunch of what appears to be bed bug bites for my two night stay. The bathroom sink are too small and the bathtub didn't have any lights above it. Otherwise, the service was good and the location was convenient. Thank you!

I got a bunch of what appears to be bed bug bites for my two night stay. The bathroom sink are too small and the bathtub didn't have any lights above it. Otherwise, the service was good and the location was convenient. Thank you!

I like the staff and the property was clean around the pool was clean. My room was clean. The pool was a little murky, but other than that everything was fine.

I like the staff and the property was clean around the pool was clean. My room was clean. The pool was a little murky, but other than that everything was fine.

Restroom didn’t work, ended up having to use the public restroom due to drains not working properly, shower wouldn’t drain

Restroom didn’t work, ended up having to use the public restroom due to drains not working properly, shower wouldn’t drain

Unfortunately they put me in a room right next to an evening birthday party where there was loud music, someone on the mic, and high traffic in the hallway. We had to be up at 4am to get back on the road and didnt get much sleep at all. I am all for a hood bday party and glad they had a good time...BUT ...It would have been nice to be warned about the scheduled party in hopes to give me the option of another room or to cancel my stay.

Unfortunately they put me in a room right next to an evening birthday party where there was loud music, someone on the mic, and high traffic in the hallway. We had to be up at 4am to get back on the road and didnt get much sleep at all. I am all for a hood bday party and glad they had a good time...BUT ...It would have been nice to be warned about the scheduled party in hopes to give me the option of another room or to cancel my stay.

Really horrible experience. Upon arriving, we realized that our sink was stopped up. It took 3 hrs to get someone up to assist. The room and rr had mold rr had black mold… I saw a double charge on my account but the clerk was very rude about it. Breakfast is a voucher we use and the kitchen staff handled the bacon with bare hands… I usually enjoy the Hilton stays but this one was not great at all.

Really horrible experience. Upon arriving, we realized that our sink was stopped up. It took 3 hrs to get someone up to assist. The room and rr had mold rr had black mold… I saw a double charge on my account but the clerk was very rude about it. Breakfast is a voucher we use and the kitchen staff handled the bacon with bare hands… I usually enjoy the Hilton stays but this one was not great at all.