THEY posted the pictures from another branch located one kilometer away with great facilities but I ended up in this dump from a muddy dirt road dropped off by a tricycle. I asked the other branch if I could transfer to them, they said not possible. For 4 nighmarish nights I WAS THE ONLY GUEST IN THIS DUMP. The first day breakfast was two fried eggs delivered the night before from the other branch, kept and served cold with two slices of bread! The second day they shipped in the morning, so it was luke warm. They kept turning the Internet off to save a few pennies in electricity without warning. The internet signal was much weaker in the just two room over room 2, from the yard area also used as "lobby" with a desk, attendant that spoke no English, and no compassion or authority to do anything. The first night of arrival I reached the display refrigerator for a bottle of water. The refrigerator was OFF so the water was as warm as a pool water! The had a hole in the ground serving as a pool Stay away from this one, and make sure if you are reserving a room it is not Heights but the other branch with more professional staff and guests in rooms. WHY WOULD THIS HOTEL HAVE ZERO GUESTS FOR 4 DAYS? A GOOD QUESTION. SHAME ON HOTELS.COM THAT DID NOT RESOLVE THIS PROBLEM WHEN I CALLED THEM

THEY posted the pictures from another branch located one kilometer away with great facilities but I ended up in this dump from a muddy dirt road dropped off by a tricycle. I asked the other branch if I could transfer to them, they said not possible. For 4 nighmarish nights I WAS THE ONLY GUEST IN THIS DUMP. The first day breakfast was two fried eggs delivered the night before from the other branch, kept and served cold with two slices of bread! The second day they shipped in the morning, so it was luke warm. They kept turning the Internet off to save a few pennies in electricity without warning. The internet signal was much weaker in the just two room over room 2, from the yard area also used as "lobby" with a desk, attendant that spoke no English, and no compassion or authority to do anything. The first night of arrival I reached the display refrigerator for a bottle of water. The refrigerator was OFF so the water was as warm as a pool water! The had a hole in the ground serving as a pool Stay away from this one, and make sure if you are reserving a room it is not Heights but the other branch with more professional staff and guests in rooms. WHY WOULD THIS HOTEL HAVE ZERO GUESTS FOR 4 DAYS? A GOOD QUESTION. SHAME ON HOTELS.COM THAT DID NOT RESOLVE THIS PROBLEM WHEN I CALLED THEM