Our stay was so unsatisfactory that we left after one night of our three-night stay. On my part there may have been a misunderstanding about room type, but the staff was very rude when discussing it and made no effort to help or understand. We had to carry heavy bags upstairs - no assistance was offered. When we asked for an extra blanket for a sofa bed we were told they didn’t have any extra. They later found one. The room was musty smelling and the sofa beds were sagging badly. The next day when we told them we were leaving and asked if we might get any credit, instead of talking to us nicely, the manager blamed us and was very rude and angry. There are many hotels very nearby, I’m sure some must be better. I would not recommend this hotel to anyone.

Our stay was so unsatisfactory that we left after one night of our three-night stay. On my part there may have been a misunderstanding about room type, but the staff was very rude when discussing it and made no effort to help or understand. We had to carry heavy bags upstairs - no assistance was offered. When we asked for an extra blanket for a sofa bed we were told they didn’t have any extra. They later found one. The room was musty smelling and the sofa beds were sagging badly. The next day when we told them we were leaving and asked if we might get any credit, instead of talking to us nicely, the manager blamed us and was very rude and angry. There are many hotels very nearby, I’m sure some must be better. I would not recommend this hotel to anyone.

This is a tough one to rate, as one hand some parts were fabulous and others not so good. I’ll start with the bad. Our room was very dated and not in a great state we had an old style safe with a lock but had no key. We asked on our first day if we could upgrade by paying some more. They took my mob number and advised they may have something tomorrow. I got a message that evening asking me to come to reception to discuss moving room. I went the next day and spoke to someone else who advised no rooms come back tomorrow again. I thought strange as I have this message asking specifically to come to discuss moving rooms. They advised no what Tatiana meant was that I could see if there was a room (which there wasn’t) which makes zero sense at all and a complete waste of time. The second run in I had with the staff was that we were out there for a friends wedding. On the day I realised we didn’t have an ironing board. We asked at reception and they advised they don’t have one. After a lot of back and forth they managed to find one. Whilst I’m appreciative, I see it as a bit deceptive. The last con is the staff again, 3 times we asked our room to be cleaned & the staff would turn over the room sign around and it hadn’t been touched. Apart from that they were okay. Positives are that we had a lovely time in Crete, the beach being so close and by the pool was amazing. Easy to get the bus or taxi into Chania. Would we stay again, maybe if the dates rooms were updated & staff improved

This is a tough one to rate, as one hand some parts were fabulous and others not so good. I’ll start with the bad. Our room was very dated and not in a great state we had an old style safe with a lock but had no key. We asked on our first day if we could upgrade by paying some more. They took my mob number and advised they may have something tomorrow. I got a message that evening asking me to come to reception to discuss moving room. I went the next day and spoke to someone else who advised no rooms come back tomorrow again. I thought strange as I have this message asking specifically to come to discuss moving rooms. They advised no what Tatiana meant was that I could see if there was a room (which there wasn’t) which makes zero sense at all and a complete waste of time. The second run in I had with the staff was that we were out there for a friends wedding. On the day I realised we didn’t have an ironing board. We asked at reception and they advised they don’t have one. After a lot of back and forth they managed to find one. Whilst I’m appreciative, I see it as a bit deceptive. The last con is the staff again, 3 times we asked our room to be cleaned & the staff would turn over the room sign around and it hadn’t been touched. Apart from that they were okay. Positives are that we had a lovely time in Crete, the beach being so close and by the pool was amazing. Easy to get the bus or taxi into Chania. Would we stay again, maybe if the dates rooms were updated & staff improved

Best place I have ever stayed during my trips highly recommended property. every thing 5 stars not to mention the fact that it is the safest place I have ever been especially Anna the lovely lady that looked after out room. after I left the safe by mistake for 2 days and it was full of our documents and cash nothing was lost. All the best Anna wishing you all the best.

Great Pools, Beach and bars. Easy access to Chania by bus if needed.

Great Pools, Beach and bars. Easy access to Chania by bus if needed.

Our rooms were in the new part of the hotel, which is over a quite busy road from the main hotel, restaurant and beach (there is a bridge, but only a lift on one side). The rooms are modern and the cleaning is thorough, although what one would expect for a room at this price point. The breakfast is fine, lots of choice but not amazing quality, particularly the pastries, juice and coffee, although why it's in a room by reception and the road, and not in the restaurant by the beach is beyond me. The beach is nice, and the sea is clear and calm, however this is the first time I have ever been charged to use sun beds in in the hotel I'd paid to stay in. Most of the other bars and restaurants offer free sunbeds for customers, so probably better to use theirs. We had a poor experience on check out when we were told that we hadn't paid our hotel tax (€7 per room per night), which is meant to be paid on arrival. We had paid this, and showed proof on the banking app on our phone, however this was not good enough for the receptionist who asked that I found the paper receipt at the bottom of my bag, which proved we had indeed paid the charges when checking in. A disappointing end to a good stay.