When we decided to splurge on an expensive luxury hotel, we expected a basic level of service. Like a working elevator. A room on the 2nd floor was problematic given my wife’s knee injury, and we were astonished to learn the elevator had been out for a month. The young staffers gamely hauled our bags up the steep stairs, but there wasn’t even a proactive offer to bring our bags downstairs the day we departed. We were brought lactose-free milk with our breakfast, and when we asked for whole milk were told they didn’t have any. This was completely untrue - they run a cafe next door! The young lady told us it tasted exactly like regular milk - also untrue. It’s not a huge deal, but for $800/night, service should be without problems. The cleaning staff was excellent, and the front desk friendly. It just didn’t seem like anyone was really in charge.

When we decided to splurge on an expensive luxury hotel, we expected a basic level of service. Like a working elevator. A room on the 2nd floor was problematic given my wife’s knee injury, and we were astonished to learn the elevator had been out for a month. The young staffers gamely hauled our bags up the steep stairs, but there wasn’t even a proactive offer to bring our bags downstairs the day we departed. We were brought lactose-free milk with our breakfast, and when we asked for whole milk were told they didn’t have any. This was completely untrue - they run a cafe next door! The young lady told us it tasted exactly like regular milk - also untrue. It’s not a huge deal, but for $800/night, service should be without problems. The cleaning staff was excellent, and the front desk friendly. It just didn’t seem like anyone was really in charge.

A Magical Boutique Stay in the Heart of Roma Norte We recently stayed at La Valise Mexico, and it exceeded all of our expectations. My wife, who has a deep appreciation for boutique hotels, was particularly excited to stay here, and the experience truly delivered. The location in Roma Norte is perfect—right in the middle of one of Mexico City’s most vibrant and artistic neighborhoods, with fantastic restaurants, cafes, and galleries just steps away. We stayed in the Atlas room, which was beautifully designed and incredibly spacious. The room felt like a perfect blend of luxury and local artistry, with thoughtful, stylish details everywhere you looked. The large, comfortable bed and chic sitting area created a warm, inviting atmosphere that made it hard to leave the room. The attention to detail at La Valise is impeccable, each room was very unique from what we saw but Atlas was our favorite and we enjoyed its great rooftop views and outside shower. If you're looking for a unique, luxurious boutique hotel in Mexico City, La Valise is the perfect choice.

Loved everything about this property. Would highly recommend.

Loved everything about this property. Would highly recommend.

Beautiful property , perfect location , excellent hospitality

Beautiful property , perfect location , excellent hospitality

I adored this hotel! Our room was spacious, clean and charming. The staff were extremely helpful and accommodating throughout our entire stay. The neighborhood has a ton of shopping & restaurants and the hotel is in the middle of it all (yet on a quiet block). I will definitely stay at this property again when I’m back in CDMX.