My bed was not comfortable, very old mattress, was very noisy

large room. pool was too crowded

large room. pool was too crowded

Ok

Ok

It was a very good experience. Staff members are extremely helpful and polite. Food waa great, facilities great. And qhat an animation programme. The hotel is located in a very short distance to both beaches, 7 min walking from the station and in the centre.

It was a very good experience. Staff members are extremely helpful and polite. Food waa great, facilities great. And qhat an animation programme. The hotel is located in a very short distance to both beaches, 7 min walking from the station and in the centre.

The property is very nice, however the room types listed on Hotels.com for this property are not accurate. When I checked in, I was not given the room I thought I was getting (due to what I was quoted on the app at booking). This made the sleeping situation a little more difficult, but we managed after looking at three other rooms and finally settling for one that would suffice. The staff are very attentive and the overall experience was great.

The property is very nice, however the room types listed on Hotels.com for this property are not accurate. When I checked in, I was not given the room I thought I was getting (due to what I was quoted on the app at booking). This made the sleeping situation a little more difficult, but we managed after looking at three other rooms and finally settling for one that would suffice. The staff are very attentive and the overall experience was great.

The property needed some upgrading. The elevator broke down with us inside. The rooms are tiny. Most of the restaurants that were on the property were closed. The food was just ok. You could not take drinks out of the dining room.

The property needed some upgrading. The elevator broke down with us inside. The rooms are tiny. Most of the restaurants that were on the property were closed. The food was just ok. You could not take drinks out of the dining room.

hotel was well located staff very friendly and room very clean

hotel was well located staff very friendly and room very clean

Good for family. Good choice of food in restaurant.

Good for family. Good choice of food in restaurant.

Basic hotel Nd more attention to cleanliness especially bthooms and indoor pool. 3 start though says 4 star.Very friendly staff though especially chefs

Basic hotel Nd more attention to cleanliness especially bthooms and indoor pool. 3 start though says 4 star.Very friendly staff though especially chefs

Nice enough hotel for the price central but a little run down.

Nice enough hotel for the price central but a little run down.

This property is not a 4 star hotel more like a 2/3 star

This property is not a 4 star hotel more like a 2/3 star

Room terrible, walls like paper. Couldn't shut toilet pocket door. It was so damaged. Shower cubicle handle very loose. Huge hole at bottom of bathroom door like a beaver had chewed it. Could not open wardrobe because of self closer on the room door. Balcony 1 chair. Overlooked by both sides, no screen for privacy. Chair in room had a huge hole in the seat. Staff miserable.

Room terrible, walls like paper. Couldn't shut toilet pocket door. It was so damaged. Shower cubicle handle very loose. Huge hole at bottom of bathroom door like a beaver had chewed it. Could not open wardrobe because of self closer on the room door. Balcony 1 chair. Overlooked by both sides, no screen for privacy. Chair in room had a huge hole in the seat. Staff miserable.

Perfect Friendly family hotel with kiss !

Perfect Friendly family hotel with kiss !

The pool was ok also the aquapark. But the room was old

The pool was ok also the aquapark. But the room was old

Room (junior suite) was spacious and air conditioning good. Food was awful and restaurant was manic. Full of youths on tour or on camps- felt like we were in a football stadium with the amount of noise. The staff did attempt to quieter them down but it was unbearable. Serious lack of seating around the pools...too crowded in general

Room (junior suite) was spacious and air conditioning good. Food was awful and restaurant was manic. Full of youths on tour or on camps- felt like we were in a football stadium with the amount of noise. The staff did attempt to quieter them down but it was unbearable. Serious lack of seating around the pools...too crowded in general

The hotel overall was amazing! We loved the pools and the spa as well as the water slides. However we were very disappointed with the service we received. First of all, we were greeted in the reception by a very rude staff member his name Mir, that kept the same attitude with us throughout our stay. Secondly, we were given wrong rooms as we requested 4 double rooms and 1 triple and we were given 2 triple rooms and 3 double. Also, the rooms were different from each other regarding their quality which wasn’t fair because we paid the same price for all rooms and expected the same standards for all of them. Finally, the cleanliness of the rooms was bad as our floors were filthy for the 7 days we stayed there, our bedsheets weren’t changed and we had to put our towels on the floor for the cleaners to realise they need changing after 2 days. So most of the staff wasn’t very helpful except the catering staff in the restaurant that were very fast and lovely.

The hotel overall was amazing! We loved the pools and the spa as well as the water slides. However we were very disappointed with the service we received. First of all, we were greeted in the reception by a very rude staff member his name Mir, that kept the same attitude with us throughout our stay. Secondly, we were given wrong rooms as we requested 4 double rooms and 1 triple and we were given 2 triple rooms and 3 double. Also, the rooms were different from each other regarding their quality which wasn’t fair because we paid the same price for all rooms and expected the same standards for all of them. Finally, the cleanliness of the rooms was bad as our floors were filthy for the 7 days we stayed there, our bedsheets weren’t changed and we had to put our towels on the floor for the cleaners to realise they need changing after 2 days. So most of the staff wasn’t very helpful except the catering staff in the restaurant that were very fast and lovely.