Not what we remembered! This hotel was top notch 5 years ago. The condition of the room was substandard, dirty old carpets, plugged up shower, dated and rundown furniture.

Not what we remembered! This hotel was top notch 5 years ago. The condition of the room was substandard, dirty old carpets, plugged up shower, dated and rundown furniture.

Absolutely LOVED this hotel and area. The view and amenities were perfect. No complaints and will be back.

Absolutely LOVED this hotel and area. The view and amenities were perfect. No complaints and will be back.

This hotel is rundown. The room was not very clean and the staff only some what helpful. Internet very poor had to cancel zoom meetings.

This hotel is rundown. The room was not very clean and the staff only some what helpful. Internet very poor had to cancel zoom meetings.

We booked the king suite (12th floor) just because we wanted the jacuzzi, but they didn’t have hot water that night and didn’t give us any explanation, we basically could’ve stayed in a cheaper room since the hot water wasn’t running.

We booked the king suite (12th floor) just because we wanted the jacuzzi, but they didn’t have hot water that night and didn’t give us any explanation, we basically could’ve stayed in a cheaper room since the hot water wasn’t running.

Good Location

Good Location

Good stay

Good stay

Overall, the stay was enjoyable. There is a casino attached to the complex. I don’t gamble, but it seemed pretty nice. The hotel is also right next to the beach which was great. There is also a good restaurant attached to the hotel.

Overall, the stay was enjoyable. There is a casino attached to the complex. I don’t gamble, but it seemed pretty nice. The hotel is also right next to the beach which was great. There is also a good restaurant attached to the hotel.

We had a great Room with the water view and a nice balcony it was wonderful

We had a great Room with the water view and a nice balcony it was wonderful

Quiet less, comfortable and clean . Good meals and good drinks

Great rooms, poor service. front desk couldnt recommend a decent restaurant or know the hours or contact information for the major touristic sites in the area.

Great rooms, poor service. front desk couldnt recommend a decent restaurant or know the hours or contact information for the major touristic sites in the area.

All rooms with very good views, best on the 12 floor.

All rooms with very good views, best on the 12 floor.

Check-in and check-out process is quite slow because there is only 1 staff member to process all people. The bed is really comfortable and you get beautiful views but no chairs on the balconies which is a shame. Overall, renovation or better maintenance of the rooms is needed. Breakfast is just average and service is none existing. Not good and customer oriented service for a hotel which claims 5 stars. The cleanliness of the rooms could be better. It's still a good hotel but wouldn't stay more than 1 or 2 nights.

Check-in and check-out process is quite slow because there is only 1 staff member to process all people. The bed is really comfortable and you get beautiful views but no chairs on the balconies which is a shame. Overall, renovation or better maintenance of the rooms is needed. Breakfast is just average and service is none existing. Not good and customer oriented service for a hotel which claims 5 stars. The cleanliness of the rooms could be better. It's still a good hotel but wouldn't stay more than 1 or 2 nights.

Stayed here on the Santiago leg of our honeymoon. The hotel itself is very classy with excellent service, however it is not stuffy. The staff were all pretty young around our age in the thirties. Not to be an ignorant tourist but I really appreciated that they spoke enough English to help us without the need for me to bust out google translate. The room is clean, bed is plush and comfy. Bathroom is not large but definitely beautiful and it's a weird comment but the plumbing was good enough that I didn't smell anything. The last five star hotel we stayed at in La Serena smelled a bit... Their restaurant downstairs is AMAZING as is their breakfast buffet. They have an indoor/outdoor bar at the top level with live music on Tuesdays and a very inviting lounge in the lobby full of sofas, books and a bartender. I would definitely recommend this hotel. Btw free minibar is unlimited water bottles and Coca Cola although I was expecting chips and cookies for my pregnant tummy... :)

Stayed here on the Santiago leg of our honeymoon. The hotel itself is very classy with excellent service, however it is not stuffy. The staff were all pretty young around our age in the thirties. Not to be an ignorant tourist but I really appreciated that they spoke enough English to help us without the need for me to bust out google translate. The room is clean, bed is plush and comfy. Bathroom is not large but definitely beautiful and it's a weird comment but the plumbing was good enough that I didn't smell anything. The last five star hotel we stayed at in La Serena smelled a bit... Their restaurant downstairs is AMAZING as is their breakfast buffet. They have an indoor/outdoor bar at the top level with live music on Tuesdays and a very inviting lounge in the lobby full of sofas, books and a bartender. I would definitely recommend this hotel. Btw free minibar is unlimited water bottles and Coca Cola although I was expecting chips and cookies for my pregnant tummy... :)

Not clean the carpet. There was a lot problems with the elevators. One in Maintenance the other with serious problem and just one available. The Parking is a big problems too. Nice nice view bad the quality so bad

Not clean the carpet. There was a lot problems with the elevators. One in Maintenance the other with serious problem and just one available. The Parking is a big problems too. Nice nice view bad the quality so bad

Amazing view from my room , will do it again when I come back

Amazing view from my room , will do it again when I come back

Good desk staff, nice room nice view

Good desk staff, nice room nice view

We did not exactly "enjoy" our stay... while the accommodations were very comfortable, the service overall in the hotel was really quite bad, (with the exception of the bellmen). All the other employees had a terrible attitude toward the non Casino VIP guests ...I will explain; after traveling from Miami/Santiago/La Serena, we finally arrived and were in the middle of the checkin process, when I was suddenly asked by a young lady at the front desk named Fiorella, "to step aside please, so I can assist one of our PREFERRED GUESTS". My wife and I were stunned! As I made my surprise and displeasure of what just took place, Fiorella told me this was company policy to assist PREFERRED guests FIRST! There were a few other incidents that led to the low rating given, which do not coincide with the good actual room quality. Room service requests needed to be followed up on multiple times for simple requests such as ice, towels, car... Lastly, this is a Casino Hotel, which at night, attracts all sorts of shady characters such as ladies looking for work and their "handlers". On the lighter note in the Casino bar, not even a napkin or straw accompanies the overpriced drinks. Overall: stay somewhere else if you want to be treated with respect and hospitality. We will avoid this hotel like the plague.