Nice property overall, location can’t be beat, walkable to Windsor and Eton and the river. No hot water the first day, difficult to get a hold of staff as there is no overnight staffing. Emergency and contact numbers were out of date, manager didn’t pick up her mobile phone because they didn’t recognise the number calling, which we thought was odd. Water issue was remedied. No compensation offered. Room was very comfortable, clean and quiet. Didn’t hear any noise from street or from restaurant. Few of the fixtures (towel rails, hooks) need repairing as they were out of the wall. WiFi had issues, didn’t work the last day at all and very slow the rest of the time. Overall, the issues we had wouldn’t deter us from returning. Value for money in terms of room size and comfort. Just a few minor things that need attention. Thank you for a nice stay, complimentary parking is a huge plus and much appreciated.

Delightful.

Delightful.

I stayed at Gilbey’s upon recommendation as my friends had their wedding reception in the restaurant downstairs. I have to say, the food and service in the restaurant was impeccable. However, I was very disappointed with the room and don’t feel that the price reflects the room standard. The room was dusty and felt unclean. The carpet was baggy and threadbare in places. The tapped dripped all night however when you wanted hot water, the flow was a mere dribble. When I got into bed at 11.30 am when I untucked the duvet there was blood stains on the bedding that weren’t visible when they bed was made. The ironing board was rickety and unsafe. Whilst I was using it the board collapsed and the iron fell off and nearly landed on my foot. This morning, I didn’t have toothpaste and wanted to speak to receptionist, I kept looking out to see if anyone was present every 20 minutes or so and there was no one there which shows that the hotel is poorly staffed and undermanaged.

I stayed at Gilbey’s upon recommendation as my friends had their wedding reception in the restaurant downstairs. I have to say, the food and service in the restaurant was impeccable. However, I was very disappointed with the room and don’t feel that the price reflects the room standard. The room was dusty and felt unclean. The carpet was baggy and threadbare in places. The tapped dripped all night however when you wanted hot water, the flow was a mere dribble. When I got into bed at 11.30 am when I untucked the duvet there was blood stains on the bedding that weren’t visible when they bed was made. The ironing board was rickety and unsafe. Whilst I was using it the board collapsed and the iron fell off and nearly landed on my foot. This morning, I didn’t have toothpaste and wanted to speak to receptionist, I kept looking out to see if anyone was present every 20 minutes or so and there was no one there which shows that the hotel is poorly staffed and undermanaged.

Everything about this property was excellent! Staff, rooms, meals, all 5 Star!

Everything about this property was excellent! Staff, rooms, meals, all 5 Star!

This is an excellent alternative to the larger hotels in the area. Excellent friendly service …

This is an excellent alternative to the larger hotels in the area. Excellent friendly service …

Great location Shame there wasn’t an actual bar to sit and have drinks Thought it was cheeky to charge extra for coffee on top of the breakfast price

Great location Shame there wasn’t an actual bar to sit and have drinks Thought it was cheeky to charge extra for coffee on top of the breakfast price

Lovely stay. Staff very helpful and friendly. Amazing location, lovely room. We always have issues with beds and pillows everywhere, we never sleep well so I can't say if it was just us or the bed, which was quite soft and the bedding/sheet/blankets too rough and thick. Smaller cleanliness detailes like the kettle in dire need of descaling. The aircon needs fixing, the grills wouldn't really open but it was quite late when we first turned it on and didn't want to bother anyone. Bonus was free Netflix and great choice of beverages and nice biscuits. It was a lovely stay at an amazing location. I'd definitely stay again.

Lovely stay. Staff very helpful and friendly. Amazing location, lovely room. We always have issues with beds and pillows everywhere, we never sleep well so I can't say if it was just us or the bed, which was quite soft and the bedding/sheet/blankets too rough and thick. Smaller cleanliness detailes like the kettle in dire need of descaling. The aircon needs fixing, the grills wouldn't really open but it was quite late when we first turned it on and didn't want to bother anyone. Bonus was free Netflix and great choice of beverages and nice biscuits. It was a lovely stay at an amazing location. I'd definitely stay again.

Fabulous place to stay in Windsor! The staff was over the top, and the room was wonderful! Location was perfect, we will stay there again!

Fabulous place to stay in Windsor! The staff was over the top, and the room was wonderful! Location was perfect, we will stay there again!

This is my second stay at Gilbey's. It is a wonderful small hotel in a fabulous location. I will stay here again.

This was our second stay in The Studio at Gilbeys and it is a truly wonderful place, lovely staff, delicious food, peaceful AND close to everything. We will be back!

This was our second stay in The Studio at Gilbeys and it is a truly wonderful place, lovely staff, delicious food, peaceful AND close to everything. We will be back!

Lovely, comfortable accommodation really close to Windsor castle. Loads of shops and restaurants close by, parking provided by hotel. Great stay :)

Lovely, comfortable accommodation really close to Windsor castle. Loads of shops and restaurants close by, parking provided by hotel. Great stay :)

We stayed just one night at Gilbey’s before heading to Heathrow, only a short drive away. Our room was great, lovely furnishings and well appointed with a nice ensuite bathroom. Staff we very friendly. Would certainly use again!

We stayed just one night at Gilbey’s before heading to Heathrow, only a short drive away. Our room was great, lovely furnishings and well appointed with a nice ensuite bathroom. Staff we very friendly. Would certainly use again!

Wonderful small place to stay. With three rooms only. We were in Windsor for one night because it is close to Heathrow, but will come again for longer. Gilbeys is fabulous and the staff is amazing and very helpful.

Wonderful small place to stay. With three rooms only. We were in Windsor for one night because it is close to Heathrow, but will come again for longer. Gilbeys is fabulous and the staff is amazing and very helpful.

Hotel is really well located on the high street and don’t let the latter term put you off. There’s no noise( well we didn’t hear any) from the front bedrooms. Each bedroom was spec’d out to a very high standard and nothing was omitted from making the room top notch. They seem to have really thought through the design. I think the one “ complaint “ and I guess it’s wholly personal so perhaps observation is a better word, would be the timing of breakfast on the Saturday morning. Served from 9.15am. It looked fab from the menu but sadly timings didn’t fit in with us. To be fair to Gilbeys we didn’t actually ask if something could be served early to the room … so not sure if that would have been an option? Overall though, it’s a very small thing and didn’t dampen the stay nor the intention to return. Very good value and excellent place

Hotel is really well located on the high street and don’t let the latter term put you off. There’s no noise( well we didn’t hear any) from the front bedrooms. Each bedroom was spec’d out to a very high standard and nothing was omitted from making the room top notch. They seem to have really thought through the design. I think the one “ complaint “ and I guess it’s wholly personal so perhaps observation is a better word, would be the timing of breakfast on the Saturday morning. Served from 9.15am. It looked fab from the menu but sadly timings didn’t fit in with us. To be fair to Gilbeys we didn’t actually ask if something could be served early to the room … so not sure if that would have been an option? Overall though, it’s a very small thing and didn’t dampen the stay nor the intention to return. Very good value and excellent place

A very nice, small hotel with a lovely restaurant. Right across the bridge from Windsor castle. Breakfast and dinner were great, a very good chef. Keep in mind, if you expect to arrive late, let them know.

A very nice, small hotel with a lovely restaurant. Right across the bridge from Windsor castle. Breakfast and dinner were great, a very good chef. Keep in mind, if you expect to arrive late, let them know.

The bed and room were very comfortable. The staff was courteous, friendly and helpful. It was quiet and enjoyable.

The bed and room were very comfortable. The staff was courteous, friendly and helpful. It was quiet and enjoyable.

In the UK on the hottest day ever, it was a fabulous place to be. Great ambience and location, lovely room, delicious food, friendly, and helpful staff, and, especially, effective A/C.

We stayed in the Studio Suite and it was fantastic! Large and fully stocked with everything you could imagine. Walking distance to shops and Windsor Castle. 5 Star hotel experience and wonderful meals at the restaurant!