Safety and convenient

Location was convenient for our travel needs. We were visiting waterfalls in Buffalo area earlier in the day, ended with the awesome eternal Flame Falls. Chaffee Inn. Was on our way to Letchworth State Park which was our main stop the following day. It would have been less $ if we booked directly thru the lodge, but the hotel didn't return our email or phone call soon enough so we booked thru Expedia instead. So if you can book direct it's a better deal.

Location was convenient for our travel needs. We were visiting waterfalls in Buffalo area earlier in the day, ended with the awesome eternal Flame Falls. Chaffee Inn. Was on our way to Letchworth State Park which was our main stop the following day. It would have been less $ if we booked directly thru the lodge, but the hotel didn't return our email or phone call soon enough so we booked thru Expedia instead. So if you can book direct it's a better deal.

Travelocity was unable to cancel reservation even though I was assured I could cancel before August 1,2024. Travelocity sucked and never responded when requesting a cancellation on July14,2024.

Travelocity was unable to cancel reservation even though I was assured I could cancel before August 1,2024. Travelocity sucked and never responded when requesting a cancellation on July14,2024.

I am a survivor of domestic violence, and safety is my number one priority. Staff was beyond helpful in making me feel safe and welcome!

I am a survivor of domestic violence, and safety is my number one priority. Staff was beyond helpful in making me feel safe and welcome!

Not impressed with our stay at Chaffee Lodge. Upon walking into the facility, we were met with an unpleasant smell, possibly old stale cigarette smell throughout the building. The manager was pleasant and walked us to our room. At first glance, it's a room, but shocked to see an exterior door to the parking lot in the room across from the bed. The bedding was mismatched which would have been ok, but the linens were stained, and I don't think they were laundered from the last tenant. Our room did not look like anything on the website. My husband found stale bread crumbs on his side, and when he moved the nightstand to plug in his phone charger, there were candy wrappers and trash behind the stand. I won't even start with the hairy bathroom and the filthy light switch. Positive things, a microwave, a small refrigerator, a television, pricing, and blinds. We didn't mind that the decor looked like it was decorated from an auction. We did stay overnight, but would not book this motel again.

For starters, we had noticed earlier in the day(10am) that check in was at 4:00 and our schedule made that a little tight so we reached out to see if we could check in early rather than checking in after our plans. I tried to contacted them via telephone multiple times and through the Hotels.com app and received no reply. Once we arrived at the property, later at night then we would have preferred, it was pointed out that the local food venues should be closing shortly and we should make sure to get out to get dinner. When we were able to come back to settle in we were disappointed in the condition of the room. There where overused outlets, which we considered a safety hazard, the outlet in the bathroom didn't have a cover plate, several light bulb sockets with no bulbs, and when we went to crawl into bed, the sheets were filthy (on both beds) and we ended up sleeping on top of the blankets until very early in the morning when we had to leave. The bathroom was also filthy, hair in the shower and all over the sink. I was very surprised that a hotel that had an 8.4 star rating would be this filthy. It's really a shame because the lobby gave me the impression it was going to be a neat place to stay.

Not impressed with our stay at Chaffee Lodge. Upon walking into the facility, we were met with an unpleasant smell, possibly old stale cigarette smell throughout the building. The manager was pleasant and walked us to our room. At first glance, it's a room, but shocked to see an exterior door to the parking lot in the room across from the bed. The bedding was mismatched which would have been ok, but the linens were stained, and I don't think they were laundered from the last tenant. Our room did not look like anything on the website. My husband found stale bread crumbs on his side, and when he moved the nightstand to plug in his phone charger, there were candy wrappers and trash behind the stand. I won't even start with the hairy bathroom and the filthy light switch. Positive things, a microwave, a small refrigerator, a television, pricing, and blinds. We didn't mind that the decor looked like it was decorated from an auction. We did stay overnight, but would not book this motel again.

For starters, we had noticed earlier in the day(10am) that check in was at 4:00 and our schedule made that a little tight so we reached out to see if we could check in early rather than checking in after our plans. I tried to contacted them via telephone multiple times and through the Hotels.com app and received no reply. Once we arrived at the property, later at night then we would have preferred, it was pointed out that the local food venues should be closing shortly and we should make sure to get out to get dinner. When we were able to come back to settle in we were disappointed in the condition of the room. There where overused outlets, which we considered a safety hazard, the outlet in the bathroom didn't have a cover plate, several light bulb sockets with no bulbs, and when we went to crawl into bed, the sheets were filthy (on both beds) and we ended up sleeping on top of the blankets until very early in the morning when we had to leave. The bathroom was also filthy, hair in the shower and all over the sink. I was very surprised that a hotel that had an 8.4 star rating would be this filthy. It's really a shame because the lobby gave me the impression it was going to be a neat place to stay.

Clean, quiet, and comfortable and . . . affordable.

Clean, quiet, and comfortable and . . . affordable.

Dirty, hairs both human and animal in the sheets along with body fluid stains. Hairs and dust in corners and heater. Slept on top of covers. Could hear ALL activity and conversation through thin walls. I saw no sprinklers or posted emergency escape plan. Needs to be torn down, frankly.

Dirty, hairs both human and animal in the sheets along with body fluid stains. Hairs and dust in corners and heater. Slept on top of covers. Could hear ALL activity and conversation through thin walls. I saw no sprinklers or posted emergency escape plan. Needs to be torn down, frankly.

Great value. Guy at front desk is very nice.

Great value. Guy at front desk is very nice.

Great inexpensive option

Great inexpensive option

It was fine

It was fine

The room was dirty the gentleman that checked us in was very nice but smelled of pot i was very disappointed

The room was dirty the gentleman that checked us in was very nice but smelled of pot i was very disappointed

Scott was very friendly and very helpful, gave us some good food references, room was clean, but, could use some updates for sure

Scott was very friendly and very helpful, gave us some good food references, room was clean, but, could use some updates for sure

The place is old and beatup. Very low end. Odd smells. Bathroom corners were very dirty. Neighborhood was fine. Tables, microwave, closet shelf, very beat up and rusty. 50 cent eyelet and hook security on door. Bathroom fan did not work. Warped plastic floor. Paid $131. More like $45 quailty. The room did have a level of neatness to a point. Office was disgustingly dirty and messy.

The place is old and beatup. Very low end. Odd smells. Bathroom corners were very dirty. Neighborhood was fine. Tables, microwave, closet shelf, very beat up and rusty. 50 cent eyelet and hook security on door. Bathroom fan did not work. Warped plastic floor. Paid $131. More like $45 quailty. The room did have a level of neatness to a point. Office was disgustingly dirty and messy.

Very dirty and smelly, couldn't stay, told front desk and got no refund, left and went to another hotel

Very dirty and smelly, couldn't stay, told front desk and got no refund, left and went to another hotel

We did not stay. Would rather lose our money than stay. If this is a 3star hotel, we will never stay at one recommended by Expedia. Going to-only use Brand Hotels. The staff was very nice and would have refunded our money if they could.

We did not stay. Would rather lose our money than stay. If this is a 3star hotel, we will never stay at one recommended by Expedia. Going to-only use Brand Hotels. The staff was very nice and would have refunded our money if they could.

Positives: The owner was very friendly and helpful. The size of the refrigerator was excellent. Everything else was disappointing. The room was dark, the tv shut off by itself, everything felt dirty. It was like walking into a guest room that was furnished by the Goodwill in the 1960’s. The florescent light in the bathroom stopped working on the second day. When we checked out early the owner asked if they had done anything wrong, I said we finished our trip early, which was true. I then told him about the tv and bathroom light. He said he that he would have left too. Once again, the owner was great but the hotel needs a lot of work. I have no idea how this hotel has a 8.5 rating.