Terrible service

The “virtual” philosophy is not a joke … literally no one works there. So if you have any questions or need anything, you have to text someone who may or may not be real.

Comfy, clean, very helpful staff. Great location with restaurants, bakery, chocolate shops nearby. Easy to get to.

Comfy, clean, very helpful staff. Great location with restaurants, bakery, chocolate shops nearby. Easy to get to.

Stayed in the Loft Suite, beautiful room and bath tub. Wish we stayed longer as it was a midway stop for a wedding in North Carolina. Great find and excellent restaurants all around

Stayed in the Loft Suite, beautiful room and bath tub. Wish we stayed longer as it was a midway stop for a wedding in North Carolina. Great find and excellent restaurants all around

Super location and fun amenities. Check out the gallery they have as part of the hotel.

Super location and fun amenities. Check out the gallery they have as part of the hotel.

I would never ever stay here again. I can’t even count how many little and big things that they did wrong. It’s too much too write. Maybe they will figure themselves out but at least for the next six months I would never stay here ever ever ever.

I would never ever stay here again. I can’t even count how many little and big things that they did wrong. It’s too much too write. Maybe they will figure themselves out but at least for the next six months I would never stay here ever ever ever.

Coffee maker didn’t work, lamp light bulb out, couch area no lighting and completely dark…impossible to work in the couch area.

Coffee maker didn’t work, lamp light bulb out, couch area no lighting and completely dark…impossible to work in the couch area.

The property is unassuming. Its gorgeous inside. Its large and in charge and it has a nice gallery including local art in the basement. I dont think the Doyle alone in this, but I think a lot of service industries could use some Transgender awareness education for welcoming Trans guests. Otherwise, we stayed in a nice suite and it had its own balcony with a great view of the mountains and sunset.

The property is unassuming. Its gorgeous inside. Its large and in charge and it has a nice gallery including local art in the basement. I dont think the Doyle alone in this, but I think a lot of service industries could use some Transgender awareness education for welcoming Trans guests. Otherwise, we stayed in a nice suite and it had its own balcony with a great view of the mountains and sunset.

Wonderful stay

Wonderful stay

This is a difficult review to write. Seldom have I stayed in a nicer hotel, and I travel for business on other people’s dime all the time. Gorgeous room - very large, high ceiling, gorgeous Scandinavian design, cool art on the walls, incredibly clean, no smoke residue, great bathroom, plush towels, nice restaurant, VERY cool bar with and AMAZING view on the roof, a really sweet and helpful Door Guy/Valet, I could rave on and on. So why not 5 star all the way? Okay - so I admit it - I AM a Boomer - but I do have a Master’s in Telecom Engineering and was CTO of a multi-billion dollar Cellular company, so I think I am at least basically technically savvy. When I showed up at 3 PM in the afternoon there was literally no one at what could be considered a desk - so-called virtually staffing - and lo and behold, despite “checking in” on my computer (m4 Ipad Pro), my Room code would not open the door. After almost an hour we finally tracked down a young lady who I believe was a cleaner, and she was also unable to access the room from my door code, but she was able to use her code to get us in. She promised to find somebody to fix the situation, but in the meantime we were stuck - one of us had to be in the room at all times or we would be locked out - my wife had a drink by herself on the roof - I got some food at the restaurant by myself, etc., etc. No one ever came to fix our issue, so we were semi-trapped in the room all night. Otherwise it was Fabulous!

This is a difficult review to write. Seldom have I stayed in a nicer hotel, and I travel for business on other people’s dime all the time. Gorgeous room - very large, high ceiling, gorgeous Scandinavian design, cool art on the walls, incredibly clean, no smoke residue, great bathroom, plush towels, nice restaurant, VERY cool bar with and AMAZING view on the roof, a really sweet and helpful Door Guy/Valet, I could rave on and on. So why not 5 star all the way? Okay - so I admit it - I AM a Boomer - but I do have a Master’s in Telecom Engineering and was CTO of a multi-billion dollar Cellular company, so I think I am at least basically technically savvy. When I showed up at 3 PM in the afternoon there was literally no one at what could be considered a desk - so-called virtually staffing - and lo and behold, despite “checking in” on my computer (m4 Ipad Pro), my Room code would not open the door. After almost an hour we finally tracked down a young lady who I believe was a cleaner, and she was also unable to access the room from my door code, but she was able to use her code to get us in. She promised to find somebody to fix the situation, but in the meantime we were stuck - one of us had to be in the room at all times or we would be locked out - my wife had a drink by herself on the roof - I got some food at the restaurant by myself, etc., etc. No one ever came to fix our issue, so we were semi-trapped in the room all night. Otherwise it was Fabulous!

Visiting our son at UVA and had a great stay at The Doyle. Was able to walk to nearly everywhere we wanted to go in and around the University.

Visiting our son at UVA and had a great stay at The Doyle. Was able to walk to nearly everywhere we wanted to go in and around the University.

Good location. Easy walk to downtown mall. Easy access to free local shuttle. Great common area/ bar

Good location. Easy walk to downtown mall. Easy access to free local shuttle. Great common area/ bar

The best part of the overnight stay was the amazing kindness and hospitality of Joe over at the valet. Helping us unload our toddler and infant and stuff during a torrential down pour! The bed and sleep was amazing also.

The best part of the overnight stay was the amazing kindness and hospitality of Joe over at the valet. Helping us unload our toddler and infant and stuff during a torrential down pour! The bed and sleep was amazing also.

Very nice, clean and spacious room. Hotel decor also excellent. Only downside might be that someone not familiar with the online check in may struggle. We had no issues, but there was another guest checking in who was clearly struggling, but he eventually got helped by a friendly staff member.

Very nice, clean and spacious room. Hotel decor also excellent. Only downside might be that someone not familiar with the online check in may struggle. We had no issues, but there was another guest checking in who was clearly struggling, but he eventually got helped by a friendly staff member.

Being technology impaired, I had a pretty hard time checking in. There was no one at the front desk so everything had to be done with my phone - check in, room assignment and room lock code. I was able to contact a service desk (by phone) and that was a very positive experience. There is no on premises parking so it's either self park or valet parking. I opted for the valet parking and that worked out but added some cost. The room was a very nice suite. Nice bed, nice bathroom with walk in shower. However, again being technology impaired, I could not find any live TV channels. May need some instructions for the TV. If I visit Charlottesville again I would try to stay here again - now that I know what to expect and what to do.

Being technology impaired, I had a pretty hard time checking in. There was no one at the front desk so everything had to be done with my phone - check in, room assignment and room lock code. I was able to contact a service desk (by phone) and that was a very positive experience. There is no on premises parking so it's either self park or valet parking. I opted for the valet parking and that worked out but added some cost. The room was a very nice suite. Nice bed, nice bathroom with walk in shower. However, again being technology impaired, I could not find any live TV channels. May need some instructions for the TV. If I visit Charlottesville again I would try to stay here again - now that I know what to expect and what to do.

Great stay

The reason we rate the staff low is there isn’t much staff period. They need to bring staff back and add back the personal touch that the Quirk used to have.

I did not like it

Rooftop bar was great! Convenient location to downtown. Coffee at the cafe was delicious and staff at the cafe very friendly. No bag drop off at the hotel. No bath soap in shower so used shampoo during the stay.