We stayed in the 2 bedroom house called Pinus in November which meant it was quite cold and was below freezing overnight. It is heated with ONLY a fireplace which took us at least 6 hours to get the rooms to a comfortable warmth. This was a big problem for us, because we had spent the whole day walking in the national park and just wanted warmth. The disappointing part is that the staff know that this house does not have a heating system, and it seemed like the fireplace had only been lit shortly before we arrived. We assume that noone had stayed in the lodging the night before, because it took so long to warm up the floors, furniture, etc. We had to get up several times during the night to put more firewood in the fireplace to keep the place warm. Knowing the low temperature of the time of year and how long it takes a small fireplace to heat an entire "cabin," we would have expected the staff to start the fireplace much earlier in the day. Additionally, there was no glove provided to open the fireplace door which was VERY HOT to the touch. We did call reception and they sent housekeeping with a cloth. Also, we were disappointed that if we used more than one tea bag or instant coffee packet per person, we would be charged 3 euros for each additional one. This policy seemed out of sorts for the pricing of the lodging. I had read about this in one of the reviews and frankly thought it must have been a mistake but found out that it was true (see picture attached).

We stayed in the 2 bedroom house called Pinus in November which meant it was quite cold and was below freezing overnight. It is heated with ONLY a fireplace which took us at least 6 hours to get the rooms to a comfortable warmth. This was a big problem for us, because we had spent the whole day walking in the national park and just wanted warmth. The disappointing part is that the staff know that this house does not have a heating system, and it seemed like the fireplace had only been lit shortly before we arrived. We assume that noone had stayed in the lodging the night before, because it took so long to warm up the floors, furniture, etc. We had to get up several times during the night to put more firewood in the fireplace to keep the place warm. Knowing the low temperature of the time of year and how long it takes a small fireplace to heat an entire "cabin," we would have expected the staff to start the fireplace much earlier in the day. Additionally, there was no glove provided to open the fireplace door which was VERY HOT to the touch. We did call reception and they sent housekeeping with a cloth. Also, we were disappointed that if we used more than one tea bag or instant coffee packet per person, we would be charged 3 euros for each additional one. This policy seemed out of sorts for the pricing of the lodging. I had read about this in one of the reviews and frankly thought it must have been a mistake but found out that it was true (see picture attached).

Beautifully arranged resort-like grounds with rustically-elegant individual cottages. An excellent restaurant is on the grounds, and there are lots of well-landscaped paths and gardens. A nice surprise that this is a "real" hotel organization in a country where many of the so-called hotels are often just conglomerates of airbnb unts owned and grouped by one absentee owner.

Beautifully arranged resort-like grounds with rustically-elegant individual cottages. An excellent restaurant is on the grounds, and there are lots of well-landscaped paths and gardens. A nice surprise that this is a "real" hotel organization in a country where many of the so-called hotels are often just conglomerates of airbnb unts owned and grouped by one absentee owner.

We would stay in this beautiful lake area however feel that the 'luxury' component to this site is missing somewhat & their serving staff need more training in customer service. We had good experience from reception staff he didn't have an attitude. We would recommend the closeness to the unofficial gate 3 to access the park. Poor sleeping arrangements with beds not comfortable - average stay overall.

We would stay in this beautiful lake area however feel that the 'luxury' component to this site is missing somewhat & their serving staff need more training in customer service. We had good experience from reception staff he didn't have an attitude. We would recommend the closeness to the unofficial gate 3 to access the park. Poor sleeping arrangements with beds not comfortable - average stay overall.

Fine quality hotel right on the edge of the Plitvice national park. Beautifully situated, nice layout, very friendly staff. Restaurant could probably improve a bit, e.g. breakfast options were a bit limited. Over all, we would go again.

Fine quality hotel right on the edge of the Plitvice national park. Beautifully situated, nice layout, very friendly staff. Restaurant could probably improve a bit, e.g. breakfast options were a bit limited. Over all, we would go again.