Excellent location and facilities

A bit noisy since our room was situated above the kitchen…and we could smell the food cooking early in the morning

Really bad I had to call maintenance at almost 12 at night because there was a roach on my ceiling right over our beds, couldn’t sleep after that I kept feeling things crawling on me since then, when the front desk asked me at check out how was my stay and I said there was a roach I was told they will assure this won’t happen in the future and there was no compensation offered to me, like I would ever book a stay there again after that. If the unit had windows I could understand bugs but the room only had the entry door therefore that roach came from inside, horrible experience.

Really bad I had to call maintenance at almost 12 at night because there was a roach on my ceiling right over our beds, couldn’t sleep after that I kept feeling things crawling on me since then, when the front desk asked me at check out how was my stay and I said there was a roach I was told they will assure this won’t happen in the future and there was no compensation offered to me, like I would ever book a stay there again after that. If the unit had windows I could understand bugs but the room only had the entry door therefore that roach came from inside, horrible experience.

At first we was assigned a room that is outside and we find some bugs at the entrance and a coocarach at the entrance. We request to the front desk if we could change the room and they change. The new room feels very humid and the air conditioning makes a lot of noise making difficult to sleep with the AC turned on.

It was a good stay for us that were just doing shopping in McAllen.

It was a good stay for us that were just doing shopping in McAllen.

Great

Experince at reception late at night (already informed for late check in) was horrible. The receptionist was not helpful, didn't provide a cart for luggage upon request, didn't care about when tolld that a complaint will be lodged. This recptionalist need some preofessional training on how to welcome guests at the hotel. There are so many choices for hotel. Why to stay in a hotel if the staff is not friendly or helpful.

Great

Experince at reception late at night (already informed for late check in) was horrible. The receptionist was not helpful, didn't provide a cart for luggage upon request, didn't care about when tolld that a complaint will be lodged. This recptionalist need some preofessional training on how to welcome guests at the hotel. There are so many choices for hotel. Why to stay in a hotel if the staff is not friendly or helpful.

This is my favorite hotel in the valley. I come to visit McAllen pretty frequently and so far this has been my favorite. The staff is friendly and extremely helpful. Especially Joseph on the front desk - he always has a smile and a friendly conversation, and is all around very professional and kind. Even when I'm checking in at 3 or 4 am, Joseph has a friendly smile and is very efficient. The rooms are always clean and cool. The pool and hot tubs are very well maintained as are the fitness room and laundry rooms. The morning breakfast is spot on for local breakfast (chorizo and eggs, nopalitos) as well as standard southern eats (biscuits and gravy). Everything here has been very clean. I've now spent 9 nights here, over a span of 2 weeks and they haven't let me down yet for comfort and cleanliness. Also, we always have with us, my husband's service dog, and they are always welcoming to her as she does her job.

This is my favorite hotel in the valley. I come to visit McAllen pretty frequently and so far this has been my favorite. The staff is friendly and extremely helpful. Especially Joseph on the front desk - he always has a smile and a friendly conversation, and is all around very professional and kind. Even when I'm checking in at 3 or 4 am, Joseph has a friendly smile and is very efficient. The rooms are always clean and cool. The pool and hot tubs are very well maintained as are the fitness room and laundry rooms. The morning breakfast is spot on for local breakfast (chorizo and eggs, nopalitos) as well as standard southern eats (biscuits and gravy). Everything here has been very clean. I've now spent 9 nights here, over a span of 2 weeks and they haven't let me down yet for comfort and cleanliness. Also, we always have with us, my husband's service dog, and they are always welcoming to her as she does her job.

Nothing unique Bad condensation on floor!

Everything good!

Everything good!

Nothing unique Bad condensation on floor!

All good

All good

The place was very comfortable and the cost/benefit was great. The room had a view to the parking lot that let me keep an eye on my car, although I must admit that the place seemed calm and secure enough so that I did not have to worry that much. The pool was nice and quiet. I stayed Wed through Fri, so it was not crowded at all. Breakfast buffet was good enough to satisfy most tastes. Although there were not too many options, they were just enough to cover the basics of a continental breakfast: cereal, pancakes, waffles, fruit, eggs and sausage, beans and oatmeal. Overall, Quality and flavor would be aspects to remark, as they both were pretty good. However, I would like to mention that I believe the whole building was very cold, not just the rooms. And as for the Pool area, the shower outdoors for use after swimming seemed a bit rusty/in need of maintenance. Nevertheless, it was an excellent experience and I would definitely come back.

The place was very comfortable and the cost/benefit was great. The room had a view to the parking lot that let me keep an eye on my car, although I must admit that the place seemed calm and secure enough so that I did not have to worry that much. The pool was nice and quiet. I stayed Wed through Fri, so it was not crowded at all. Breakfast buffet was good enough to satisfy most tastes. Although there were not too many options, they were just enough to cover the basics of a continental breakfast: cereal, pancakes, waffles, fruit, eggs and sausage, beans and oatmeal. Overall, Quality and flavor would be aspects to remark, as they both were pretty good. However, I would like to mention that I believe the whole building was very cold, not just the rooms. And as for the Pool area, the shower outdoors for use after swimming seemed a bit rusty/in need of maintenance. Nevertheless, it was an excellent experience and I would definitely come back.

Comfortable but the bathtub did not look very clean. Overall a good experience.

Comfortable but the bathtub did not look very clean. Overall a good experience.

Good

Good

Thank you

Thank you

Swimming pool very good , rooms need to renovate

Swimming pool very good , rooms need to renovate

Property doesn’t look like pictures needs lots of repairs furniture needs cleaning pool area needs work. I had to request a microwave and refrigerator for my room and when called for transportation from the airport was told nothing was available due to ac repair so had to catch a taxi. With all of this miscommunication ask to speak with a manager during my stay no manager ever showed up at any time will never stay with this company again

Property doesn’t look like pictures needs lots of repairs furniture needs cleaning pool area needs work. I had to request a microwave and refrigerator for my room and when called for transportation from the airport was told nothing was available due to ac repair so had to catch a taxi. With all of this miscommunication ask to speak with a manager during my stay no manager ever showed up at any time will never stay with this company again

Got held up on the check in room had get cleaned getting cleaned when I got there so we had to wait Restroom was not clean