You can cook inside the apartment!

You can cook inside the apartment!

The property is clean and convenient to downtown Tromsø. But the area is a full blown construction zone. We were woken early each morning with drills and hammers going. The communication with the management is poor at best. It took over 24 hours to respond each time. The fire alarm went off the first night at 4 AM and no one from the company even showed up to help or see if things were OK. They just spoke to one of the guests on the phone about how to turn off the alarm remotely. In addition, the plumbing was not properly installed and vented so that the sewer gas is backing up into the bathroom. I would not recommend this apartment-hotel to anyone. Maybe after all the construction is done it will be better, but I think it is irresponsible to let people stay in an unfinished building that is under construction without informing the guests that they will be in such a condition.

The property is clean and convenient to downtown Tromsø. But the area is a full blown construction zone. We were woken early each morning with drills and hammers going. The communication with the management is poor at best. It took over 24 hours to respond each time. The fire alarm went off the first night at 4 AM and no one from the company even showed up to help or see if things were OK. They just spoke to one of the guests on the phone about how to turn off the alarm remotely. In addition, the plumbing was not properly installed and vented so that the sewer gas is backing up into the bathroom. I would not recommend this apartment-hotel to anyone. Maybe after all the construction is done it will be better, but I think it is irresponsible to let people stay in an unfinished building that is under construction without informing the guests that they will be in such a condition.

Host was great, our first unit had unfinished works and was dusty so we were upgraded to another unit. The next unit was better but still had unfinished works and materials left around. Overall we were not happy with the price we paid and the quality received.

Host was great, our first unit had unfinished works and was dusty so we were upgraded to another unit. The next unit was better but still had unfinished works and materials left around. Overall we were not happy with the price we paid and the quality received.

Location is great and the apartment is well equipped. Since this property is brand new and half of it is still under construction, we had to suffer some odors from paint and furnitures. Beds are squeaky and cheesy bedding quality does not justify the price I paid for the apartment at all. For some reason I never received their instructions about how to check in before arrival, so my kids and I had to be wondering around outside of the building in the arctic snow during late night for about half and hour while we tried to contact the property management. A man called back and sent me instructions right away. The funny part is that man was just like “now you have the instructions and you can get in” after he heard we never received any instructions before he called me. Guess it is the way they handle their customers.

Location is great and the apartment is well equipped. Since this property is brand new and half of it is still under construction, we had to suffer some odors from paint and furnitures. Beds are squeaky and cheesy bedding quality does not justify the price I paid for the apartment at all. For some reason I never received their instructions about how to check in before arrival, so my kids and I had to be wondering around outside of the building in the arctic snow during late night for about half and hour while we tried to contact the property management. A man called back and sent me instructions right away. The funny part is that man was just like “now you have the instructions and you can get in” after he heard we never received any instructions before he called me. Guess it is the way they handle their customers.