Room was small and overpriced. Window had no curtain. Bed and pillows very uncomfortable. Sink didn't drain. Not the large deluxe room advertised.

Damp bathroom covered in mould - really smelly.

Damp bathroom covered in mould - really smelly.

Staff was friendly, other guests were noisy

Staff was friendly, other guests were noisy

No cups for tea or coffee

No cups for tea or coffee

Not the greatest room for what it cost.

Not the greatest room for what it cost.

Worse hotel experience in my life, regardless of my status of a Hotels.com GOLD MEMBER. My family of five was accommodated in a so-called "ground level" room (never disclosed in my hotels.com reservation). It was a BASEMENT, with tiny stairs access (see the pictures) with no ventilation, no window and mold smell presence that my asthmatic son started coughing immediately. The bathroom was outside the room, next to the stairs. The front desk could not change us to a livable room, that didn't represent a health risk issue, so we decided to leave and look for another hotel. After asking for a full refund to Adam, the manager, the response was that it was "disclosed" that our room was "ground level" and it was our option to leave (?!) offering me a 50% reimbursement (?!). The health risk in this place due to mold presence should be reviewed by the London Health Department, to which I will place a complaint. To date, I have not received my refund. Very frustrated to arrive to this hostel-like place and had to spend extra money to find another place to stay in the middle of our first time experience in London. Hotels.com never reached out to me either, regardless my multiple attempts to get help.

Worse hotel experience in my life, regardless of my status of a Hotels.com GOLD MEMBER. My family of five was accommodated in a so-called "ground level" room (never disclosed in my hotels.com reservation). It was a BASEMENT, with tiny stairs access (see the pictures) with no ventilation, no window and mold smell presence that my asthmatic son started coughing immediately. The bathroom was outside the room, next to the stairs. The front desk could not change us to a livable room, that didn't represent a health risk issue, so we decided to leave and look for another hotel. After asking for a full refund to Adam, the manager, the response was that it was "disclosed" that our room was "ground level" and it was our option to leave (?!) offering me a 50% reimbursement (?!). The health risk in this place due to mold presence should be reviewed by the London Health Department, to which I will place a complaint. To date, I have not received my refund. Very frustrated to arrive to this hostel-like place and had to spend extra money to find another place to stay in the middle of our first time experience in London. Hotels.com never reached out to me either, regardless my multiple attempts to get help.

Nice cheap end basic hotel ,bed a bit limpy but did sleep all night. Very friendly staff

Nice cheap end basic hotel ,bed a bit limpy but did sleep all night. Very friendly staff

Great Hotel I will return

Great Hotel I will return

Comfortable and clean for an overnight stay. Although a kettle in room, no cup tea coffee or milk was the only negative.

Comfortable and clean for an overnight stay. Although a kettle in room, no cup tea coffee or milk was the only negative.

Very small room, obviously converted store cupboard , no window, no room for one let one alone 2 people to get changed, had to climb on the bed to hang clothes up..Very claustrophobic, stuffy and hot, humming, vibrating noise throughout the night that sounded like an industrial fridge going off, receptionist on the front was very nice and apologetic but i am afraid there is very little to recommend this hotel

Very small room, obviously converted store cupboard , no window, no room for one let one alone 2 people to get changed, had to climb on the bed to hang clothes up..Very claustrophobic, stuffy and hot, humming, vibrating noise throughout the night that sounded like an industrial fridge going off, receptionist on the front was very nice and apologetic but i am afraid there is very little to recommend this hotel

I found this hotel very clean with friendly staff. It seems as though the rooms have been recently renovated.

I found this hotel very clean with friendly staff. It seems as though the rooms have been recently renovated.

My stay was great. I stayed in the hotel for 5days. The receptionists were all very friendly and showed good interpersonal skills. One of the female receptionist especially always had a genuine smile on her face when talking to me which was heartwarming. On the day of my check out, this same female receptionists was very kind and helpful in helping me move my luggage and suggesting the best way to get to my taxi. As someone whose family has once owned a hotel, based on the qualities of the receptionists, I believe this hotel is a great place to stay especially for those who are new to London as customer care often determines whether a guest will enjoy their stay in a hotel or not. Cleanliness of the room was pleasing. I will definitely book again with this hotel if need be!

My stay was great. I stayed in the hotel for 5days. The receptionists were all very friendly and showed good interpersonal skills. One of the female receptionist especially always had a genuine smile on her face when talking to me which was heartwarming. On the day of my check out, this same female receptionists was very kind and helpful in helping me move my luggage and suggesting the best way to get to my taxi. As someone whose family has once owned a hotel, based on the qualities of the receptionists, I believe this hotel is a great place to stay especially for those who are new to London as customer care often determines whether a guest will enjoy their stay in a hotel or not. Cleanliness of the room was pleasing. I will definitely book again with this hotel if need be!

Got bitten by a suspect insect whilst staying here

Great value for money. Very clean and has all necessities. The staff is incredibly friendly and helpful.

Nice basic comfortable accommodation with an interesting bathroom.. bathroom was odd in taht the tap could blast out and soak the toilet roll :) but other than that all good. Shower didn't work mid morning but was allowed extra time to check out because of this.

Nice staff. No kettle in room. Room small and little space to move around

Nice staff. No kettle in room. Room small and little space to move around

Good location easy access to all major attractions

Good location easy access to all major attractions

this is the worse place I have ever stayed ! I wander in what ground they got those three stars. This place doesn't worth even a half star. I would arrange a good auditing for that place and check the legitimacy of those stars?!

this is the worse place I have ever stayed ! I wander in what ground they got those three stars. This place doesn't worth even a half star. I would arrange a good auditing for that place and check the legitimacy of those stars?!