Fantastic hotel and perfect location. Big thanks to Phoebe for helping to facilitate our return. The breakfast was good quality with excellent service. Our room was clean, tidy and spacious. The bed was very comfortable. A little surprised that there was no bottled water in the room as majority of hotels offer this as a minimal, however I still rate the hotel five star overall. Will defiantly be returning.

This is a tired hotel, that is in need of some general maintenance and modification, the foyer is very nice and welcoming, but beyond that things start to slide downhill rapidly, the lighting in the room was dull and didn't give a welcoming feel to the room at all, there were very few plug sockets in the room to the point you had to choose between fridge or kettle as both couldn't be used at the same time, no plug sockets either side of the bed, one of the plug sockets on the wall was loose so didn't use that, mould spots in the sealant around the bath. The complimentary beverages provided seemed to be limited to 2 standard coffees 2 decaf coffees and 2 standard tea bags and 2 flavoured teas. 4 white sugar 4 brown sugar and 4 sweeteners,and milk no bottled water. On the stairwell up to the first floor there was a piece of chewing gum trodden into the carpet and remained there for the duration of our stay. Parking is limited and charged didn't see any priority disabled parking. There is parking off site if your lucky enough to find a space in the Montpellier car park it cost us £13.20 per 24 hour and is only a short distance from the hotel. Tried to upload photos sadly unable to.

Lovely hotel with a nice public area. Although we booked a standard room it was massive. Breakfast was excellent

Really comfortable, clean & warm. The staff went out of their way to make sure we received what we had asked for - so many, many thanks. The food at breakfast was really nice & the evening meal was simply fantastic. Compliments to all. The starters & the sweets were fantastic - but I have no words to describe the Shoulder of Lamb meal - the taste was the best we have ever had anywhere. If I had to eat this meal every night for a week - then that would be the best thing ever!! It really was the best - so many thanks. The staff work really hard but an extra member of staff on the bar could be a good idea in the early evening. Also, I know the hotel is very old but perhaps something could be done about some of the squeaky floorboards, these are very noticeable when you are trying to be quiet in the night. Your staff are really lovely & nothing was too much trouble. My nearly 86 year old Mum & myself were able to share in some very precious memories during our two night stay in your lovely hotel. Thank you, everyone

Stay here every year as part of a longer trip. The staff at check in are always excellent.

Good value

In my opinion this hotel runs on its high standards of the past. Its a beautiful building but needs repair in many places but still has character and that overides the condition and some staffs level of service to guests.

The bed and the pillows were far too hard. Both myself and Husband left the next morning with a bad back each