After seeing pictures we were very excited about spending our 1 evening on rooftop balcony! The woman tending bar was rude, unaccomodating, unfriendly & bar was cobwebs, gnats & bees. She used basil instead of mint in my mojito. My husbands drink was undrinkable. We asked for fire features & she refused. Said she was closing early when a large party had just shown up. Paid more attention to her 2 friends at bar than customers.

We loved the quaint hotel. The room was a decent size with swanky decor. The view of Lake Erie was beautiful. We did not eat at the taco restaurant there but it was a popular place. We also did not take advantage of the bar on top of the building. The person checking us in was so wonderful and shared places we could eat and talked about the art display in the park. There was music playing past 2 am which required using the earplugs they provided at the bedside table. The bathroom was spacious and modern. The bed was comfy. The checkout process involved dropping the actual key in a box. Super simple. We would stay here again.

Excellent room. Nice get away.

Excellent room. Nice get away.

Fun hotel in downtown Sandusky

Fun hotel in downtown Sandusky

Beds were cozy. Was hoping for more shops in downtown to par-ooze. . The remote to the fireplace and hair dryer did not work. Overpriced for the amenities and area. Has great potential.

Beds were cozy. Was hoping for more shops in downtown to par-ooze. . The remote to the fireplace and hair dryer did not work. Overpriced for the amenities and area. Has great potential.

Very convenient to the ferry to Kelly Island. Very nice hotel.

Very convenient to the ferry to Kelly Island. Very nice hotel.

Nice place. No room service and the rooms were small. Great location and lots to do.

Nice place. No room service and the rooms were small. Great location and lots to do.

Awesome view of the pier and lake. Very cute boutique hotel with restaurant/ nightlife.

Awesome view of the pier and lake. Very cute boutique hotel with restaurant/ nightlife.

Very interesting and unique hotel in a fun and lively area. Great restaurant downstairs and cute shops. Super friendly staff - great stay overall.

Very interesting and unique hotel in a fun and lively area. Great restaurant downstairs and cute shops. Super friendly staff - great stay overall.

Had a really great experience!!! Gerri at the front desk was most helpful & super friendly!! Gave excellent suggestions on activities and food choices as well. The hotel restaurant Oh Taco is also very good!! Quick service, great selection of drinks, and even tasty food. We had lunch, dinner, and brunch here and all the food was top notch! The location is perfect as well, with good variety to walk to, plus the ferry picks up and drops off at the pier directly behind the hotel. I had a really great time for my first time in Sandusky and can't wait to rebook and visit again!

Had a really great experience!!! Gerri at the front desk was most helpful & super friendly!! Gave excellent suggestions on activities and food choices as well. The hotel restaurant Oh Taco is also very good!! Quick service, great selection of drinks, and even tasty food. We had lunch, dinner, and brunch here and all the food was top notch! The location is perfect as well, with good variety to walk to, plus the ferry picks up and drops off at the pier directly behind the hotel. I had a really great time for my first time in Sandusky and can't wait to rebook and visit again!

Absolutely amazing experience from check in to check out. Came for a couples trip and were blown away by how beautiful and private the property is, how luxurious snd beautiful the rooms are. The staff was amazing. So close to the pier. We also had a lake view. We will be back and we will be recommending to others.

Absolutely amazing experience from check in to check out. Came for a couples trip and were blown away by how beautiful and private the property is, how luxurious snd beautiful the rooms are. The staff was amazing. So close to the pier. We also had a lake view. We will be back and we will be recommending to others.

Front Desk was wonderful! Got a little noisy around midnight from the bar upstairs but it was just one guy and he quieted down after a bit. Amazing shower and great view. Beds were like a giant pillow and hugged me to sleep. Great experience!

Front Desk was wonderful! Got a little noisy around midnight from the bar upstairs but it was just one guy and he quieted down after a bit. Amazing shower and great view. Beds were like a giant pillow and hugged me to sleep. Great experience!

The Hotel Kilbourne has a great location. It is modern and clean. However, We stayed for two nights, our room was not cleaned and we were not given fresh towels. We were paying over $250 per night, and we chose a hotel instead of an Air B&B, because there is a standard of service and accommodation that you can expect from a hotel. We did not get this. We were not told to expect that our room would not be cleaned (sometimes during Covid this was the case) and we did not have the “do not disturb” sign on the door. When I went down to the lobby the receptionist was pleasant but said that they don’t always clean because they don’t want to disturb the guests. She had to go get me towels, got the wrong type/number of towels, went back to correct her mistake, came back a second time with the correct towels, and then I carried the towels up the elevator to our room. This is unprofessional and it was inconvenient. We liked the hotel but expected better for the price.

The room was as beautiful as advertised & the staff could not have been more friendly -- Loved meeting you, Kylie!

The room was as beautiful as advertised & the staff could not have been more friendly -- Loved meeting you, Kylie!

The Hotel Kilbourne has a great location. It is modern and clean. However, We stayed for two nights, our room was not cleaned and we were not given fresh towels. We were paying over $250 per night, and we chose a hotel instead of an Air B&B, because there is a standard of service and accommodation that you can expect from a hotel. We did not get this. We were not told to expect that our room would not be cleaned (sometimes during Covid this was the case) and we did not have the “do not disturb” sign on the door. When I went down to the lobby the receptionist was pleasant but said that they don’t always clean because they don’t want to disturb the guests. She had to go get me towels, got the wrong type/number of towels, went back to correct her mistake, came back a second time with the correct towels, and then I carried the towels up the elevator to our room. This is unprofessional and it was inconvenient. We liked the hotel but expected better for the price.

Unique property. Walkable to many fun dining and drink options. Great place.

Rooftop bar was great

Rooftop bar was great

This hotel was amazing. Our room was large with a well stocked mini snack bar with pop, water, some alcoholic beverage options and snacks. The room had a view of the pier that’s right across the street- a great place to go relax by the water. There is a Mexican restaurant on the main level that had great food, and there is also a rooftop-bar, but that was closed when we were there. The hotel is beautifully decorated, very clean and comfortable. The only downfall is the noise level when the restaurant is open. You can hear the music but they provide earplugs by the bed, so that was a nice touch. That was not a deal breaker for us and if we are ever back in the area we will be staying here again! Beautiful property.

This hotel was amazing. Our room was large with a well stocked mini snack bar with pop, water, some alcoholic beverage options and snacks. The room had a view of the pier that’s right across the street- a great place to go relax by the water. There is a Mexican restaurant on the main level that had great food, and there is also a rooftop-bar, but that was closed when we were there. The hotel is beautifully decorated, very clean and comfortable. The only downfall is the noise level when the restaurant is open. You can hear the music but they provide earplugs by the bed, so that was a nice touch. That was not a deal breaker for us and if we are ever back in the area we will be staying here again! Beautiful property.

Had a great stay!!