The towels were super old, I mean super OLD. Part of a window was covered with a piece of carton. No toilet paper was available at time of check in. We had to ask front desk for it. Furniture it is ready for recycle. The only great thing about the hotel is the pool and the barman. He a super host.

The towels were super old, I mean super OLD. Part of a window was covered with a piece of carton. No toilet paper was available at time of check in. We had to ask front desk for it. Furniture it is ready for recycle. The only great thing about the hotel is the pool and the barman. He a super host.

It is not easily accesible to the beach. There is no restaurant although they advertise a restaurant. We were charged 50 pesos for ice to take to our room. It is right on the 200 highway. So super busy and dangerous and loud.

It is not easily accesible to the beach. There is no restaurant although they advertise a restaurant. We were charged 50 pesos for ice to take to our room. It is right on the 200 highway. So super busy and dangerous and loud.

Staying here was an absolute nightmare, starting from check-in to the process and now to the process of refund from Expedia. There was no concierge at time of check-in, I had to wait 15 minutes of which I was just trying to drop my bags off to make a dinner/salsa class with friends. When given a room key I had no door handle and the room key didn't work. Then the concierge told me I'd have to get them every time to access my room (not acceptable) I went out for the evening then returned. There was no hot water(the purpose of me booking a hotel in Mexico) then there was also no internet access in my room - the staff had to give me backend access to their private network which I could only access in their lobby. I then shower and go to use the most disgusting hotel towel I've ever seen. At this time it's around 2am that I fall asleep to be awoken at 6am from some of the worst road noise I've ever heard. I vacated the hotel by 7am informing them I'd be requesting a refund through expedia. Now that process has also been a disaster. Expedia hasn't been able to reach the hotel for days, then upon doing so the hotel hung up on them. Expedia is informing me they can't issue any refund unless from the hotel. How this property is listed on Expedia is mind boggling. I have photos and videos of all I experienced and both the hotel and Expedia couldn't care less. Do not book this hotel if no matter the price.

Staying here was an absolute nightmare, starting from check-in to the process and now to the process of refund from Expedia. There was no concierge at time of check-in, I had to wait 15 minutes of which I was just trying to drop my bags off to make a dinner/salsa class with friends. When given a room key I had no door handle and the room key didn't work. Then the concierge told me I'd have to get them every time to access my room (not acceptable) I went out for the evening then returned. There was no hot water(the purpose of me booking a hotel in Mexico) then there was also no internet access in my room - the staff had to give me backend access to their private network which I could only access in their lobby. I then shower and go to use the most disgusting hotel towel I've ever seen. At this time it's around 2am that I fall asleep to be awoken at 6am from some of the worst road noise I've ever heard. I vacated the hotel by 7am informing them I'd be requesting a refund through expedia. Now that process has also been a disaster. Expedia hasn't been able to reach the hotel for days, then upon doing so the hotel hung up on them. Expedia is informing me they can't issue any refund unless from the hotel. How this property is listed on Expedia is mind boggling. I have photos and videos of all I experienced and both the hotel and Expedia couldn't care less. Do not book this hotel if no matter the price.

It was a quiet room amd the bed was one of the most comofrtable ones my wife and I have slept on.

It was a quiet room amd the bed was one of the most comofrtable ones my wife and I have slept on.

The hotel was falling apart needs a lot of work done. Wouldn’t stay there for the price I paid.

The hotel was falling apart needs a lot of work done. Wouldn’t stay there for the price I paid.

Service wasn't the greatest. Before arriving at the hotel I asked for three towels, to the pool and the shower. That wasn't prepared. Fur to the fact that the balcony door didn't close it was very noisy in our room. Shower drain cover completely loose. I reported these issues to expedia right away. Thankfully Expedia jumped on the ball and told us they will look into this. Day 2 of 7. Expedia told us to wait as they are trying to resolve this issue. All I wanted was to check out early. Anyway, oong story short, the hotel didn't do anything about it, just as Expedia. Nothing was done. Horrible service from both companies.

Service wasn't the greatest. Before arriving at the hotel I asked for three towels, to the pool and the shower. That wasn't prepared. Fur to the fact that the balcony door didn't close it was very noisy in our room. Shower drain cover completely loose. I reported these issues to expedia right away. Thankfully Expedia jumped on the ball and told us they will look into this. Day 2 of 7. Expedia told us to wait as they are trying to resolve this issue. All I wanted was to check out early. Anyway, oong story short, the hotel didn't do anything about it, just as Expedia. Nothing was done. Horrible service from both companies.

My staying with This hotel was outstanding I will stay again any time

My staying with This hotel was outstanding I will stay again any time

Front desk staff was great. Unfortunately the switch for one of the beside reading lamps was broken, so the light could not turned off!! I arrived late to the hotel, around midnight because of flight delays. I didn’t notice the switch on the light was broken until I was ready for bed around 1:30am. By then I was in my pjs and very tired and took the decision to not go to the front desk to complain- I didn’t even know if there was another room they could move me too. I put a t shirt over the light and went to sleep. The next day I asked if they could do a late check out - 1 hour- and they asked for 100 pesos. Usually this would have been no problem but I didn’t feel like it was fair since they knowingly rent out a room with a broken light (no way they didn’t know, looks like it has been broken for awhile). Total turn off. Manager said since I didn’t come and let the front desk know at 1:30am there was nothing they can do. Please fix your rooms. Absolutely ridiculous situation.

Front desk staff was great. Unfortunately the switch for one of the beside reading lamps was broken, so the light could not turned off!! I arrived late to the hotel, around midnight because of flight delays. I didn’t notice the switch on the light was broken until I was ready for bed around 1:30am. By then I was in my pjs and very tired and took the decision to not go to the front desk to complain- I didn’t even know if there was another room they could move me too. I put a t shirt over the light and went to sleep. The next day I asked if they could do a late check out - 1 hour- and they asked for 100 pesos. Usually this would have been no problem but I didn’t feel like it was fair since they knowingly rent out a room with a broken light (no way they didn’t know, looks like it has been broken for awhile). Total turn off. Manager said since I didn’t come and let the front desk know at 1:30am there was nothing they can do. Please fix your rooms. Absolutely ridiculous situation.

My favorite place to stay in Puerto

My favorite place to stay in Puerto

Good location and good facilities

Good location and good facilities

Not two but

Not two but

Súper friendly staff. New property, very clean. Rooftop pool was nice in the evening with a view of the ocean.

Súper friendly staff. New property, very clean. Rooftop pool was nice in the evening with a view of the ocean.

Good

Good

1. No WiFi- has wifi but mostly time no conected 2. Shower- no hot water 3. No restaurant- I just knew no restaurant service. Nearly hotel nothing to eat. 4. Big noise from outside

1. No WiFi- has wifi but mostly time no conected 2. Shower- no hot water 3. No restaurant- I just knew no restaurant service. Nearly hotel nothing to eat. 4. Big noise from outside

The rooftop pool and ocean view from there was amazing! Bed and pillow were comfortable. Only thing I didn’t like was there were no blankets (sheet only) and bathroom faucet was loose and needs fixed.

The rooftop pool and ocean view from there was amazing! Bed and pillow were comfortable. Only thing I didn’t like was there were no blankets (sheet only) and bathroom faucet was loose and needs fixed.

Very cordial and clean. Easy access walking to Zicatela. For sure request a room OFF the street. Our king room fronted the street and the traffic noise kept us awake.

Very cordial and clean. Easy access walking to Zicatela. For sure request a room OFF the street. Our king room fronted the street and the traffic noise kept us awake.