Greeted by a lovely reception and the stay was amazing with great views. Thank you

One of the worst ritz experience. Does not deserve the 5* and is totally below par as compared to Ritz in other countries. Hotel is short handed and there’s no communication between different department. Check in process : extremely slow with only 1 person working at 4pm. System was down apparently and the front desk have to attempt a couple of times for our payment. Parking: No free parking provided even for stay in guest. We paid for valet at 70aud per day. We arrived in our rented Mitsubishi car, another guest who arrived with a luxury car honked us while we tried to get our car parked by the valet. I was upset instead of attending to us, the valet request us to move our car for the other patron. I refused and informed the valet we are a full paying guest as well and he shouldn’t act in that manner. Collection of cars : On first night, apparently there is a function, we waited almost 30 mins to get our car. Poor Customer service : 1) Prior to arrival i emailed the hotel that’s it’s my anniversary and would like to have something arranged for my wife. Everything is confirmed but upon arrival nothing is prepared. Front desk said they have not receive the instruction and will prepare it now. We went out for dinner and back to the room after 2 hours and Volaaa nothing is prepared still until we called and ask again. Surprise is not much of a surprise anymore by now.

One of the worst ritz experience. Does not deserve the 5* and is totally below par as compared to Ritz in other countries. Hotel is short handed and there’s no communication between different department. Check in process : extremely slow with only 1 person working at 4pm. System was down apparently and the front desk have to attempt a couple of times for our payment. Parking: No free parking provided even for stay in guest. We paid for valet at 70aud per day. We arrived in our rented Mitsubishi car, another guest who arrived with a luxury car honked us while we tried to get our car parked by the valet. I was upset instead of attending to us, the valet request us to move our car for the other patron. I refused and informed the valet we are a full paying guest as well and he shouldn’t act in that manner. Collection of cars : On first night, apparently there is a function, we waited almost 30 mins to get our car. Poor Customer service : 1) Prior to arrival i emailed the hotel that’s it’s my anniversary and would like to have something arranged for my wife. Everything is confirmed but upon arrival nothing is prepared. Front desk said they have not receive the instruction and will prepare it now. We went out for dinner and back to the room after 2 hours and Volaaa nothing is prepared still until we called and ask again. Surprise is not much of a surprise anymore by now.

No universal powerpoints Bathtub tap is inconveniently placed Have to pay/book extra for pool and or spa/sauna Paid for breakfast buffet which has very limited menu Tv placement impractical

No universal powerpoints Bathtub tap is inconveniently placed Have to pay/book extra for pool and or spa/sauna Paid for breakfast buffet which has very limited menu Tv placement impractical

Beautiful hotel, friendly staff and great location

Beautiful hotel, friendly staff and great location

Nice

Nice

Stunning views and the comfiest bed perfect for dreaming on

Stunning views and the comfiest bed perfect for dreaming on

Love the club lounge and private ladies sauna and spa area

Love the club lounge and private ladies sauna and spa area

Ritz is elite! Best hotel for staff, food, rooms, amenities - everything!

Bed was uncomfortable, There is construction across the road which starts at 6.00am, pool is very small and very few sun beds. We checked out and moved to the Crown Towers which is very nice.

Bed was uncomfortable, There is construction across the road which starts at 6.00am, pool is very small and very few sun beds. We checked out and moved to the Crown Towers which is very nice.

Fantastic place with helpful staff. Walkable to dining places and shopping areas. Convenient to take ferry to Rottnest Island.

Fantastic place with helpful staff. Walkable to dining places and shopping areas. Convenient to take ferry to Rottnest Island.

A good hotel. Not excellent. Breakfast buffet and organisation of staff there was poor quality for an otherwise good hotel.

A good hotel. Not excellent. Breakfast buffet and organisation of staff there was poor quality for an otherwise good hotel.

Beautiful! Lovely staff, clean, quiet - stunning

Beautiful! Lovely staff, clean, quiet - stunning

Great stay

Great stay

staff very helpful. thanks to Jayne, Paige, Sibel (lounge)

staff very helpful. thanks to Jayne, Paige, Sibel (lounge)

Amazing property in Perth. Booked a King Bed studio with view and upon check-in, were upgraded to one of the Ritz's few large one bedroom suites. Probably helped we stayed midweek, but was incredibly appreciated. Excellent breakfast included also, staff were excellent.

Amazing property in Perth. Booked a King Bed studio with view and upon check-in, were upgraded to one of the Ritz's few large one bedroom suites. Probably helped we stayed midweek, but was incredibly appreciated. Excellent breakfast included also, staff were excellent.

Awesome property, exception staff. Location good except nearby Revelry pub that play extremely loud music at night

Awesome property, exception staff. Location good except nearby Revelry pub that play extremely loud music at night

Absolutely beautiful hotel, every little detail thought of. Staff and service was impeccable. Beautiful views with shopping, restaurants and public transport all walking distance.

Absolutely beautiful hotel, every little detail thought of. Staff and service was impeccable. Beautiful views with shopping, restaurants and public transport all walking distance.