The overall stay is good, staff are friendly but 2 things to improve compared to the St. Regis in HK 1). The toilet kept stuck and need to be fixed for 3 times during my stay, its kinda annoying 2). 908 did not get any tidying up services after the first night but 907 did receive such service, that is not very friendly at all Services overall is good and it was a very pleasant stays at St. Regis. The services could be a bit more considerate but I enjoyed that, if there are improvements, think below are some ideas. 1). Shuttle Services: Think butler can book in advance to estimate to guest number needed for the services, easier to manage 2). Whatsapp services: That is what HK St. Regis offer, everything simply with texts, easy and carefree!

The overall stay is good, staff are friendly but 2 things to improve compared to the St. Regis in HK 1). The toilet kept stuck and need to be fixed for 3 times during my stay, its kinda annoying 2). 908 did not get any tidying up services after the first night but 907 did receive such service, that is not very friendly at all Services overall is good and it was a very pleasant stays at St. Regis. The services could be a bit more considerate but I enjoyed that, if there are improvements, think below are some ideas. 1). Shuttle Services: Think butler can book in advance to estimate to guest number needed for the services, easier to manage 2). Whatsapp services: That is what HK St. Regis offer, everything simply with texts, easy and carefree!

What a fantastic hotel to stay at, beautiful rooms, great breakfast and excellent staff. Nothing was too hard. Will stay there again!

What a fantastic hotel to stay at, beautiful rooms, great breakfast and excellent staff. Nothing was too hard. Will stay there again!

For a 5-6 star hotel, guests should have access to the sauna and steam facilities without having to pay for it. This is what we normally look forward to during our stay.

For a 5-6 star hotel, guests should have access to the sauna and steam facilities without having to pay for it. This is what we normally look forward to during our stay.

great hotel

great hotel

When we arrived at the property after check in time, we were told our room was not ready yet. They were unable to say when it would be ready. After asking a few times and expressing our unhappiness, they brought us to Cristal for a complimentary lunch. Our room was ready shortly after that. The staff were very apologetic. We later ordered room service which took 70 minutes to arrive and most of it was soggy and not nice. Breakfast was varied with lots of different options.

When we arrived at the property after check in time, we were told our room was not ready yet. They were unable to say when it would be ready. After asking a few times and expressing our unhappiness, they brought us to Cristal for a complimentary lunch. Our room was ready shortly after that. The staff were very apologetic. We later ordered room service which took 70 minutes to arrive and most of it was soggy and not nice. Breakfast was varied with lots of different options.

all around excellent service and property in good shape.

all around excellent service and property in good shape.

overall, a pleasant experience upon arrival till check out. there were staff to help with the luggage upon arrival and during check out. we were promptly attended to during check-in. lobby and common areas were nicely furnished. room was spacious, clean and well-maintained. tv was working well with many channels available. room service operator was helpful and friendly. in-room dining food was prepared within reasonable time and was delicious. breakfast spread was great, plenty of choices and delicious as well. service staff were prompt to assist too. definitely worth the price tag. will stay again next time.

overall, a pleasant experience upon arrival till check out. there were staff to help with the luggage upon arrival and during check out. we were promptly attended to during check-in. lobby and common areas were nicely furnished. room was spacious, clean and well-maintained. tv was working well with many channels available. room service operator was helpful and friendly. in-room dining food was prepared within reasonable time and was delicious. breakfast spread was great, plenty of choices and delicious as well. service staff were prompt to assist too. definitely worth the price tag. will stay again next time.

Service from staff and butlers. Don’t like because shops quite a distance.

Service from staff and butlers. Don’t like because shops quite a distance.

This is one of my best hotel experiences and much appreciated of the hotel staff for their friendliness and hospitality. The gym and pool are always at best conditions

This is one of my best hotel experiences and much appreciated of the hotel staff for their friendliness and hospitality. The gym and pool are always at best conditions

Love the hotel. The room was so comfortable. Breakfast spread was great. Love the ambience. It’s classy. quite worried cos the kids were noisy, but we didn’t feel like we were judged for that. They went all out to make us feel welcome. The staff were so nice and welcoming. We had our 3 young children with us. The staff were so kind to the 3 noisy children (all 3 under 6yo).

Love the hotel. The room was so comfortable. Breakfast spread was great. Love the ambience. It’s classy. quite worried cos the kids were noisy, but we didn’t feel like we were judged for that. They went all out to make us feel welcome. The staff were so nice and welcoming. We had our 3 young children with us. The staff were so kind to the 3 noisy children (all 3 under 6yo).

The atmosphere of the hotel is very calm and the staff are friendly . The pool is nice . The room is very nice and almost big . The bath is clean and nice. I recommend this hotel

The atmosphere of the hotel is very calm and the staff are friendly . The pool is nice . The room is very nice and almost big . The bath is clean and nice. I recommend this hotel

The staff was accommodating and nice. Top tier service. Room was spacious and very comfy. Nearby mall and botanical garden. Our first time here and it was wonderful and amazing experience for us and the kids.

The staff was accommodating and nice. Top tier service. Room was spacious and very comfy. Nearby mall and botanical garden. Our first time here and it was wonderful and amazing experience for us and the kids.

The hotel is new, clean, with luxurious and spacious rooms which were perfect for our traveling party (family of 4 including 2 young children). The service could have been better as we ran out of bathroom amenities which were not replenished timely. The complementary water bottles in the room where plastic (not eco friendly) and the bottle caps. where very hard to open, to the point that I developed a slight abrasion from trying to open them. The staff are friendly and helpful and will go beyond to make sure your stay is as perfect as possible. The only caveat is during breakfast once it get's a little bit busy, the staff seems to. not be able to cope that well and the service level drops a little. Parking at the hotel is convenient as it is within the property, however in the 3 days we stayed at the hotel we were sent the wrong way to park twice as it changed how to drive into the carpark which was a touch inconvenient. Another opportunity could be to make it easier for someone staying a few days to have the car registered to avoid having to validate a parking ticket every day (adds another step/logistic task to one's day).

The hotel is new, clean, with luxurious and spacious rooms which were perfect for our traveling party (family of 4 including 2 young children). The service could have been better as we ran out of bathroom amenities which were not replenished timely. The complementary water bottles in the room where plastic (not eco friendly) and the bottle caps. where very hard to open, to the point that I developed a slight abrasion from trying to open them. The staff are friendly and helpful and will go beyond to make sure your stay is as perfect as possible. The only caveat is during breakfast once it get's a little bit busy, the staff seems to. not be able to cope that well and the service level drops a little. Parking at the hotel is convenient as it is within the property, however in the 3 days we stayed at the hotel we were sent the wrong way to park twice as it changed how to drive into the carpark which was a touch inconvenient. Another opportunity could be to make it easier for someone staying a few days to have the car registered to avoid having to validate a parking ticket every day (adds another step/logistic task to one's day).

After a delayed check in, the experience only improved. Rooms were excellent. Butler service was quick and efficient. Breakfast and staff were amazing.

After a delayed check in, the experience only improved. Rooms were excellent. Butler service was quick and efficient. Breakfast and staff were amazing.

The staff is very courteous and helpful.

The staff is very courteous and helpful.

Staff were friendly and accommodating as always. The amenities just mind blowing

Good✨