Good customer service and great location

Good customer service and great location

Absolutely opposite to what is shown on website. Rooms are stinky, very small, no outside windows. Very poor service

Absolutely opposite to what is shown on website. Rooms are stinky, very small, no outside windows. Very poor service

Great experience overall housekeeping staffs are polite

Great experience overall housekeeping staffs are polite

Room No Balcony. No Internet Services in wifi in 2nd Floor

Room No Balcony. No Internet Services in wifi in 2nd Floor

Only being able to reserve a king bed or two twin beds is a major risk - we got the two twin beds as that was all that was left, and it was a very small room that smelled mildewy and was dark. We were able to change our room the second night to a king size bed, which was a much larger room that was much cleaner. Overall it seems like the rooms vary depending on the one that you get. There also is no view outside, as the windows are all frosted glass preventing much natural light from coming inside.

Only being able to reserve a king bed or two twin beds is a major risk - we got the two twin beds as that was all that was left, and it was a very small room that smelled mildewy and was dark. We were able to change our room the second night to a king size bed, which was a much larger room that was much cleaner. Overall it seems like the rooms vary depending on the one that you get. There also is no view outside, as the windows are all frosted glass preventing much natural light from coming inside.

The ambience was good and also the food. The staff very friendly and courteous

The ambience was good and also the food. The staff very friendly and courteous

We checked in and the property was having problems with power working. We got stuck in the elevator with no lights on :( When we arrived in our room, the power went out again / ‘o wifi.

We checked in and the property was having problems with power working. We got stuck in the elevator with no lights on :( When we arrived in our room, the power went out again / ‘o wifi.

I like the hotel was close to all the tourist attraction

I like the hotel was close to all the tourist attraction

The hotel was in a busy location about 25 minutes walk to the heart of the Pink City. Many rooms have no natural light, fortunately mine did. The physical experience was good and the staff very approachable and helpful. I enjoyed my stay there, which was only marred by inefficiencies that caused some concern, notably cars not booked when ordered, and laundry not being collected or returned when expected. Otherwise, a good place to stay in the heart of Jaipur.

The hotel was in a busy location about 25 minutes walk to the heart of the Pink City. Many rooms have no natural light, fortunately mine did. The physical experience was good and the staff very approachable and helpful. I enjoyed my stay there, which was only marred by inefficiencies that caused some concern, notably cars not booked when ordered, and laundry not being collected or returned when expected. Otherwise, a good place to stay in the heart of Jaipur.

Noise even at 12:30 AM in early morning coming from lounge and guest. Cold food was served.

Noise even at 12:30 AM in early morning coming from lounge and guest. Cold food was served.

We were comfortable both inside and in the neighborhood. The facilities were clean and the food was good. The hotel staff was friendly but we did have to make certain requests numerous times (one to have a taxi take us to the airport). The service could be better but perhaps there were miscommunication issues. Overall a good stay.

We were comfortable both inside and in the neighborhood. The facilities were clean and the food was good. The hotel staff was friendly but we did have to make certain requests numerous times (one to have a taxi take us to the airport). The service could be better but perhaps there were miscommunication issues. Overall a good stay.

Nice hotel ...Good service and overall very good experience.

Nice hotel ...Good service and overall very good experience.

Pleasant and welcoming service. Would stay again if ever visited again.

Pleasant and welcoming service. Would stay again if ever visited again.

Great staff behaviour. Excellent food. I enjoyed my stay fully.

Great staff behaviour. Excellent food. I enjoyed my stay fully.

I was surprised this hotel was rated so highly. Any place I've stayed that was above a 4 has been exceptional, so I was very disappointed by what I found here The rooms were claustrophobic and stuffy. The first one did not have a window, but rather a shuttered door that opened into an air vent. We asked to move rooms to one with a window and they were able to find us one for the second night, which I did appreciate. The second room was actually worse. There was a window with a view of the street, but it was an office style window that was sealed. If we turned the air conditioning off (which we wanted to as it was cool outside) the room quickly became muggy and unpleasant with no air circulation. This room was also under the restaurant, so it was very noisy until about midnight. We went to have dinner on the roof and were ignored for about 20 minutes. When someone finally came over, it was to ask us to move to a different table. After we moved we we ordered a beer, and they asked if we wanted food. Instead of a menu they brought us a bowl of peanuts, then never came back. I don't know if they don't serve food up there? It was never explained to us either way. The building itself isn't bad as far as aesthetics, but it is looking worn with stains on the carpets. This was one of the higher rated hotels we stayed in in India, as well as one of the more expensive, and it was unfortunately the worst If it had been a 3 and half the price we wouldn't have been so disapointed

I was surprised this hotel was rated so highly. Any place I've stayed that was above a 4 has been exceptional, so I was very disappointed by what I found here The rooms were claustrophobic and stuffy. The first one did not have a window, but rather a shuttered door that opened into an air vent. We asked to move rooms to one with a window and they were able to find us one for the second night, which I did appreciate. The second room was actually worse. There was a window with a view of the street, but it was an office style window that was sealed. If we turned the air conditioning off (which we wanted to as it was cool outside) the room quickly became muggy and unpleasant with no air circulation. This room was also under the restaurant, so it was very noisy until about midnight. We went to have dinner on the roof and were ignored for about 20 minutes. When someone finally came over, it was to ask us to move to a different table. After we moved we we ordered a beer, and they asked if we wanted food. Instead of a menu they brought us a bowl of peanuts, then never came back. I don't know if they don't serve food up there? It was never explained to us either way. The building itself isn't bad as far as aesthetics, but it is looking worn with stains on the carpets. This was one of the higher rated hotels we stayed in in India, as well as one of the more expensive, and it was unfortunately the worst If it had been a 3 and half the price we wouldn't have been so disapointed

Good location.

Good location.