Hotel lobby was very pretty and clean. Hall carpet was dirty and stained. I know that is a high traffic area but it’s time to replace it. Mattresses were terrible. They were sagging on one side and felt like you would roll in the floor. I switched sides and the same thing. Staff was very friendly and prompt. Hotel in on a major highway and the traffic noise was horrible. We couldn’t get a gulf front room with balcony so I opted for a balcony room facing Lake Shelby. Don’t! Ok view but road noise made it miserable! Rather than face a second sleepless night we drove 6 hours home instead!

The red haired coffee lady. Very nice! Love the fox Squirrel ☺️the lady that I talked to that came in and cleaned room . Very sweet !

The red haired coffee lady. Very nice! Love the fox Squirrel ☺️the lady that I talked to that came in and cleaned room . Very sweet !

The room was not clean by any means. There were toothpaste splatters all over the walls and dust bunnies in every corner. The outlets for plugging in electronics were dust ridden and disgusting.

Located within state park

The property is great

We had a great three day stay and experience. Calming and very relaxing with views of the beach from nice comfortable chairs.

We had a great three day stay and experience. Calming and very relaxing with views of the beach from nice comfortable chairs.

Beautiful place!

Wonderful stay, the only complaint is that the light was somewhat low in the bathroom even with all the lights on. The facility was beautiful! We went across the street to the park and went on a Segway tour. Very fun and easy to ride. Everything was clean and nice

This is the best place for staying at the beach. The rooms were clean and comfortable, the balcony was just right for reading and coffee, the food at the restaurants was good, the service was friendly.

This is the best place for staying at the beach. The rooms were clean and comfortable, the balcony was just right for reading and coffee, the food at the restaurants was good, the service was friendly.

It was a good night

It was a good night

Mother Nature is the only allure of this property. Funky room smell, dirty carpets, I cleaned up more of my bar table than the staff and an overall lack of concern when these items were pointed out means I won’t stay here again. The area itself is great!

Mother Nature is the only allure of this property. Funky room smell, dirty carpets, I cleaned up more of my bar table than the staff and an overall lack of concern when these items were pointed out means I won’t stay here again. The area itself is great!

The private and beautiful beach is the standout feature of this location. The hotel could use some TLC (paint and a deep clean more regularly) and improved cleanliness but also, in their defense, I think it would be hard to keep up with the families that come here and that seem allow their kids to do whatever they please (walk in covered in sand, dripping wet, spilling colorful drinks, etc.). The environment (beach, bayou, park) is WONDERFUL and therefore location cannot be beat. Perhaps, we expect an antiquated perception of a nicer experience at a Hilton property, but we were disappointed in the bar drinks, and customer service from check-in. We were given a different room than we paid for, but decided not to bring it up just because we got the impression the check-in staff would not be willing to help. Pillows were very uncomfortable. Bed was comfortable. View was PERFECT! So, it is a mixed bag. If you want good views, a private beach, a pool option, a hotel instead of VRBO or rental condo, this is the best option in the area. Many of the condos have similar cleanliness issues as this Hilton due to the number of families that rent the condos out. I just hope Hilton sinks some money into staff training, a facelift, and regular deep cleaning to improve the overall experience.

My boyfriend and I had a great time!

My boyfriend and I had a great time!

The private and beautiful beach is the standout feature of this location. The hotel could use some TLC (paint and a deep clean more regularly) and improved cleanliness but also, in their defense, I think it would be hard to keep up with the families that come here and that seem allow their kids to do whatever they please (walk in covered in sand, dripping wet, spilling colorful drinks, etc.). The environment (beach, bayou, park) is WONDERFUL and therefore location cannot be beat. Perhaps, we expect an antiquated perception of a nicer experience at a Hilton property, but we were disappointed in the bar drinks, and customer service from check-in. We were given a different room than we paid for, but decided not to bring it up just because we got the impression the check-in staff would not be willing to help. Pillows were very uncomfortable. Bed was comfortable. View was PERFECT! So, it is a mixed bag. If you want good views, a private beach, a pool option, a hotel instead of VRBO or rental condo, this is the best option in the area. Many of the condos have similar cleanliness issues as this Hilton due to the number of families that rent the condos out. I just hope Hilton sinks some money into staff training, a facelift, and regular deep cleaning to improve the overall experience.

Attentive Staff! Customer Service was excellent!

Attentive Staff! Customer Service was excellent!

Great service, beautiful location, plenty of amenities.

Great service, beautiful location, plenty of amenities.

Will return again! Love this property.

Great location. Nice size room, but the beds were not comfortable at all and the AC barely cooled the room. The breakfast buffet was good.

Great location. Nice size room, but the beds were not comfortable at all and the AC barely cooled the room. The breakfast buffet was good.

Great stay

Family trip with the wife, kids, and in-laws! Trip was perfect. This is our 3rd time staying here and plan on coming back.

Great stay

Family trip with the wife, kids, and in-laws! Trip was perfect. This is our 3rd time staying here and plan on coming back.

Over all great stay would do again