A very nice place with staff who truly embrace the idea of hospitality.

Booked Altitude level and are used to a higher level of service for "club" level. We normally go to larger resorts and the level of service is different. Pretty small resort. Only 3 restaurants however the food was very good. We didn't have a bad meal. Room service came quickly and was always warm and good. We had a Junior swimout pool which was clean & private. The Junior suites do not have a (dry) patio. The pool essentially starts 12 inches from the door. It was shallow closer to the door and there were 2 loungers in water, just outside our patio door, then stairs into the deep part of the pool. Although we loved that the swimout was very private, this meant that there was no drink service in the pool for us. The Altitude lounge was pretty basic and had very limited drink choices. No rum. I asked for some but it never came. The door to the lounge was often left open which allowed flys in. For this reason, we never had any of the chartreuse offered as it was uncovered. Although we met an occasional friendly staff member (our cleaners and restaurant servers) most staff generally kept to themselves. The resort was very clean and tidy. Furnishings were newer and in good shape. Towels were older and not as pristine as other resorts but ok. Music from the cental pool was loud (small resort) but ok however the activities person would constantly yell into the mic ALL DAY LONG. This was probably the worst part. Mostly a family resort. Very quiet at night. May return.

Exelwte

Exelwte

Honestly this place was amazing we absolutely loved it. But the reason I am doing 4 star is due to the food quality. The buffet was just not the best everything was either cold or the flavor was so off. And their snack bars were also not good. The best restaurant there was the grill on their non Italian night omg that food was good. We would definitely do this again.

Excellent property to stayed

Honestly this place was amazing we absolutely loved it. But the reason I am doing 4 star is due to the food quality. The buffet was just not the best everything was either cold or the flavor was so off. And their snack bars were also not good. The best restaurant there was the grill on their non Italian night omg that food was good. We would definitely do this again.

Customer service was excellent in all areas. The staff were very friendly and helpful. The room was as advertised, very clean and comfortable. We were upgraded to an ocean view room and enjoyed the view from the balcony over the resort and the ocean. The pool was busy but very nice and very clean. We unfortunately were not able to use the infinity pool which was a big selling point for this resort, due to the fact that we have two kids (10 and 12) and chose to spend our time with them rather than send them to the kids club. The infinity pool is for adults only, which we did not realize until we arrived. It would have been nice to have maybe one hour a morning (before most adults are up and swimming) for older children to enjoy a swim in that beautiful pool. That said, we also understand why it makes sense to designate one area as adult only, and realized that though we would have enjoyed having a swim in the infinity pool as a family, other guests would have the opposite opinion. The larger pool for families was also very nice and our kids really enjoyed it. The buffet had a really good variety of options, including an omelet bar and a quesadilla bar for breakfast. The dinners were good, we really enjoyed the Mexican and Italian restaurant options but this is a matter of preference of course. We were able to make all 7 of our dinner reservations at the time of check-in. The coffee shop was great and also always provided cold bottles of water when asked. Overall great resort

Excellent property to stayed

Customer service was excellent in all areas. The staff were very friendly and helpful. The room was as advertised, very clean and comfortable. We were upgraded to an ocean view room and enjoyed the view from the balcony over the resort and the ocean. The pool was busy but very nice and very clean. We unfortunately were not able to use the infinity pool which was a big selling point for this resort, due to the fact that we have two kids (10 and 12) and chose to spend our time with them rather than send them to the kids club. The infinity pool is for adults only, which we did not realize until we arrived. It would have been nice to have maybe one hour a morning (before most adults are up and swimming) for older children to enjoy a swim in that beautiful pool. That said, we also understand why it makes sense to designate one area as adult only, and realized that though we would have enjoyed having a swim in the infinity pool as a family, other guests would have the opposite opinion. The larger pool for families was also very nice and our kids really enjoyed it. The buffet had a really good variety of options, including an omelet bar and a quesadilla bar for breakfast. The dinners were good, we really enjoyed the Mexican and Italian restaurant options but this is a matter of preference of course. We were able to make all 7 of our dinner reservations at the time of check-in. The coffee shop was great and also always provided cold bottles of water when asked. Overall great resort

Food choices were excellent, stuff was attentive. Gym schedule was well organized, no waiting time for use of equipment. Enough of pools for all ages, bars are good. Effortless check in and check out at a designated room for Expedia members, no wait. Special snack bar with choices of alcohol including gin, whisky, vodka and wines. Very pleasant experience!

Food choices were excellent, stuff was attentive. Gym schedule was well organized, no waiting time for use of equipment. Enough of pools for all ages, bars are good. Effortless check in and check out at a designated room for Expedia members, no wait. Special snack bar with choices of alcohol including gin, whisky, vodka and wines. Very pleasant experience!

Great and helpfull staff !! The best !

Great and helpfull staff !! The best !

Good

Good

The outdoor grounds were beautiful! Loved the adult pool with wonderful view of the ocean! The rooms and building were a little outdated. Staff were friendly and accommodating and they had fun activities daily. The food was ok, but had higher expectations based on pictures and previous reviews.

The outdoor grounds were beautiful! Loved the adult pool with wonderful view of the ocean! The rooms and building were a little outdated. Staff were friendly and accommodating and they had fun activities daily. The food was ok, but had higher expectations based on pictures and previous reviews.

Grounds were beautiful, the staff was friendly and accommodating, rooms were a little outdated and food was subpar.

Clean area. I did not like. Food and soft drinks no choices

Clean area. I did not like. Food and soft drinks no choices

Rooms were kind of dirty bed sheets smell sweat, after a day of stay we had only had a towel for two people. Too many people in the hotel, always a little food in the cafeteria.

Rooms were kind of dirty bed sheets smell sweat, after a day of stay we had only had a towel for two people. Too many people in the hotel, always a little food in the cafeteria.

Excelent hotel

That's the food was really good and the grill is the best and the brownie are amazing for dessert and Asian restaurant is good too all the restaurants are good but we only had a chance to have two but we had a wonderful time and we would be coming again

Excelent hotel

Staff members were really friendly and helpful. Wish there were more to do around the area and the food was not that good

That's the food was really good and the grill is the best and the brownie are amazing for dessert and Asian restaurant is good too all the restaurants are good but we only had a chance to have two but we had a wonderful time and we would be coming again

Staff members were really friendly and helpful. Wish there were more to do around the area and the food was not that good

Overall a nice place to stay. Food was good in taste need some seasoning. Didn’t like how we booked meals when we arrived and others booked day of and got sit in comfort of AC and less chance of getting bit by mosquito. Some guest persuade the staff to do things that are not fair to others staying at the hotel and although at same status my family and I were not treated the same. It has great views and options on the beach; but the resort needs better night life and events and shows in a more comfortable setting when it’s extremely hot or rainy.

Overall a nice place to stay. Food was good in taste need some seasoning. Didn’t like how we booked meals when we arrived and others booked day of and got sit in comfort of AC and less chance of getting bit by mosquito. Some guest persuade the staff to do things that are not fair to others staying at the hotel and although at same status my family and I were not treated the same. It has great views and options on the beach; but the resort needs better night life and events and shows in a more comfortable setting when it’s extremely hot or rainy.

Well the floor sinsce we arrive wasn't mop at all they need to improve with the food