Lovely hotel, excellent location, delicious breakfast.

Lovely hotel, excellent location, delicious breakfast.

Friendly staff and excellent location

Friendly staff and excellent location

Good valure for money, conveniently located in tye cabecera district of Bucaramanga. The staff is very helpful.

Good valure for money, conveniently located in tye cabecera district of Bucaramanga. The staff is very helpful.

Great staff service, super location gray Hotel overall.

Great staff service, super location gray Hotel overall.

Did not give a 5 star because it was no the head drier and tv volume was broken Also breakfast was not as good as last time i was at this same hotel

Did not give a 5 star because it was no the head drier and tv volume was broken Also breakfast was not as good as last time i was at this same hotel

Great hotel, clean rooms, modern, spacious and comfortable rooms. Good amenities. Delicious and copious breakfast. Great location to visit the city. Next to a mall with lots of great restaurants nearby. Staff was very friendly. The only complaint was the check in, which was long and unfriendly

Great hotel, clean rooms, modern, spacious and comfortable rooms. Good amenities. Delicious and copious breakfast. Great location to visit the city. Next to a mall with lots of great restaurants nearby. Staff was very friendly. The only complaint was the check in, which was long and unfriendly

The best part was the staff service!!

The best part was the staff service!!

Excellent

Excellent

Not at all as described. Hotel smelled of animal urine and covered in hair. Absolutely ZERO amenities and very noisy. Told we could check out after the first night and pay a one night fee for cancellation, then had to spend the next week trying to contact again to get ACTUAL REFUND APPROVAL. DO NOT STAY HERE UNDER ANY CIRCUMSTANCES

Not at all as described. Hotel smelled of animal urine and covered in hair. Absolutely ZERO amenities and very noisy. Told we could check out after the first night and pay a one night fee for cancellation, then had to spend the next week trying to contact again to get ACTUAL REFUND APPROVAL. DO NOT STAY HERE UNDER ANY CIRCUMSTANCES

Ive stayed here before . Returned because of the service and comfort

Ive stayed here before . Returned because of the service and comfort

Beware the advertising. It shows a nice gourmet meal but in reality they don’t have a restaurant or room service. I explained at the front desk that these amenities were important for my stay and since I was misled I would need to find an alternate place to stay, this was on the first night. The hotel personnel said that according to the contract I couldn’t check out the next day and would be charged for a total of 3 days. I felt 2 days was fair but reluctantly agreed to 3, my full stay would have been 9. When I went to checkout a new person was at the desk. It took at hour explaining the situation again only to hear they had no means to credit my card right away and that it would take 15 days. I had them print me all receipts including the proposed credit now a month and a half later I still have not received my credit.

Beware the advertising. It shows a nice gourmet meal but in reality they don’t have a restaurant or room service. I explained at the front desk that these amenities were important for my stay and since I was misled I would need to find an alternate place to stay, this was on the first night. The hotel personnel said that according to the contract I couldn’t check out the next day and would be charged for a total of 3 days. I felt 2 days was fair but reluctantly agreed to 3, my full stay would have been 9. When I went to checkout a new person was at the desk. It took at hour explaining the situation again only to hear they had no means to credit my card right away and that it would take 15 days. I had them print me all receipts including the proposed credit now a month and a half later I still have not received my credit.

Nothing

Nothing

Staff are very friendly and go out of their way help. It was a very positive experience.

Staff are very friendly and go out of their way help. It was a very positive experience.

Nice clean place

Nice clean place

Everything was great but we totally missed to have room service or at least coffee at the room.

Everything was great but we totally missed to have room service or at least coffee at the room.

I HAVE STAYED ON ABOUT 5 OCCASIONS IN THIS HOTEL, I HAD NO COMPLAINT, BUT THIS TIME, THEY TREATED ME VERY BADLY, THEY DID NOT HELP ME CHECK INN EVEN 15 MINUTES BEFORE 3 PM, THEY DON'T LET ME SEAT IN A RESTAURANT WITHOUT CONSUME, NO THEY HAVE COFFEE OR WATER, THE EMPLOYEES ARE VERY INDIFFERENT AND DO NOT HELP, MY TRIP WAS EMERGENCY FOR MEDICAL APPOINTMENTS AND THEY DID NOT CARE ABOUT HELPING ME REGISTER OR LET ME HAVE LUNCH, ONCE I ENTER THE ROOM, THE BATHROOM SHOWER WAS LEAKING AND THEY NEVER FIXED IT , AND DESPITE ALL THIS AND TALKING TO THE MANAGER, HE SIMPLY EXCUSED AND APOLOGIZED BUT HE COULD NOT DO ANYTHING ABOUT IT. TERRIBLE ATTENTION. THIS WAS THE LAST TIME I STAYED AT THIS HOTEL.

I HAVE STAYED ON ABOUT 5 OCCASIONS IN THIS HOTEL, I HAD NO COMPLAINT, BUT THIS TIME, THEY TREATED ME VERY BADLY, THEY DID NOT HELP ME CHECK INN EVEN 15 MINUTES BEFORE 3 PM, THEY DON'T LET ME SEAT IN A RESTAURANT WITHOUT CONSUME, NO THEY HAVE COFFEE OR WATER, THE EMPLOYEES ARE VERY INDIFFERENT AND DO NOT HELP, MY TRIP WAS EMERGENCY FOR MEDICAL APPOINTMENTS AND THEY DID NOT CARE ABOUT HELPING ME REGISTER OR LET ME HAVE LUNCH, ONCE I ENTER THE ROOM, THE BATHROOM SHOWER WAS LEAKING AND THEY NEVER FIXED IT , AND DESPITE ALL THIS AND TALKING TO THE MANAGER, HE SIMPLY EXCUSED AND APOLOGIZED BUT HE COULD NOT DO ANYTHING ABOUT IT. TERRIBLE ATTENTION. THIS WAS THE LAST TIME I STAYED AT THIS HOTEL.