The stay was amazing. Beautiful property. Staff was friendly and very accommodating. The only thing I would change is the cleanliness of the room. There was a stain on my bed. I went down to inform the front desk to have the cleaners clean it. The cleaner didn’t clean it. She tucked it into my bed. So we had to call down to have it changed. Also the heat only goes as far as 75 degrees in the room. It was a bit chilly. Would have been great to control the temperature in the room. Overall, I give this stay a 8.3 out of 10

Beautiful rooms, great service, loved the Xmas tree decorated in each room! Highly recommend this hotel it’s like a mountain cabin getaway in the middle of Memphis!

Beautiful rooms, great service, loved the Xmas tree decorated in each room! Highly recommend this hotel it’s like a mountain cabin getaway in the middle of Memphis!

It was a awesome getaway just needed a FAN

It was a awesome getaway just needed a FAN

Had an excellent trip. Everything was good to go. No issues. Hotel looked better in person....

Had an excellent trip. Everything was good to go. No issues. Hotel looked better in person....

Amazing!

This stay was amazing. The entire family enjoyed every second of it from the view at the top, the free shuttle service, the cabin feel in the room, the food and games and so much more. Service was exceptional and Alicia at the front desk went over and beyond throughout our entire stay. We will definitely be back.

This stay was amazing. The entire family enjoyed every second of it from the view at the top, the free shuttle service, the cabin feel in the room, the food and games and so much more. Service was exceptional and Alicia at the front desk went over and beyond throughout our entire stay. We will definitely be back.

Some of the extra fees would have been nice to know about before booking and check in.

Some of the extra fees would have been nice to know about before booking and check in.

The Hotel was excellent, the restaurants were crap.

Great!

The Hotel was excellent, the restaurants were crap.

My stay was terrible! The water was turned off. We couldn’t take a bath the first night. The walls are paper thin. We couldn’t hear babies crying across the hall and someone beat on our wall at 9:30pm for no reason. The same person that we heard snore all night the previous night. The beds and pillows were very uncomfortable. The remote didn’t work to the tub. The lighting is terrible and not good to do work. My key card to open the door stopped working twice. I would never stay there again or recommend people stay there.

Great!

My stay was terrible! The water was turned off. We couldn’t take a bath the first night. The walls are paper thin. We couldn’t hear babies crying across the hall and someone beat on our wall at 9:30pm for no reason. The same person that we heard snore all night the previous night. The beds and pillows were very uncomfortable. The remote didn’t work to the tub. The lighting is terrible and not good to do work. My key card to open the door stopped working twice. I would never stay there again or recommend people stay there.

There was no hot water during our stay. I’m sure this is not normal.

There was no hot water during our stay. I’m sure this is not normal.

This was probably the nicest hotel room i have ever stayed in. It was well worth the cost. The added benefits of the stay made my experience so much better. You have to stay there if you are visiting the pyramid Bass Pro Shop!

This was probably the nicest hotel room i have ever stayed in. It was well worth the cost. The added benefits of the stay made my experience so much better. You have to stay there if you are visiting the pyramid Bass Pro Shop!

Everything was excellent. Breakfast was a joke. Brought the whole experience down!

Everything was excellent. Breakfast was a joke. Brought the whole experience down!

Was not told that you have to purchase a voucher for breakfast although the check in person did tell us the price of breakfast. Had to call the front desk to find something out and the person was very unfriendly and I had my room number wrong and she laughed at me even though my room number had nothing to do with the question. Went to make coffee in the morning and the coffee maker was missing the main part to brew the coffee so had to go out to get coffee. I didn’t know where to go found the coffee but turned out to be part of breakfast when I told the attendant that I did not have a part in my coffee maker she said I had to call the front desk and I thought she was going to take the coffee away from me (not friendly about it at all) this may all seem minor but when you pay $500 a night you want friendly people to talk to not someone who feels like they are doing you a favor for spending money there.

Was not told that you have to purchase a voucher for breakfast although the check in person did tell us the price of breakfast. Had to call the front desk to find something out and the person was very unfriendly and I had my room number wrong and she laughed at me even though my room number had nothing to do with the question. Went to make coffee in the morning and the coffee maker was missing the main part to brew the coffee so had to go out to get coffee. I didn’t know where to go found the coffee but turned out to be part of breakfast when I told the attendant that I did not have a part in my coffee maker she said I had to call the front desk and I thought she was going to take the coffee away from me (not friendly about it at all) this may all seem minor but when you pay $500 a night you want friendly people to talk to not someone who feels like they are doing you a favor for spending money there.

Staff member that checked us in had difficulty understanding English. As well, She didn’t read the note in the computer about putting us close to an elevator, as we have a puppy that required trips outside and we literally had a 1/4 to a 1/3 mile walk to the elevator several times with a puppy that needed to go outside. Otherwise, our valet was very nice and courteous. Overnight desk staff was very nice when the puppy went out at 1:30 AM and again at 7 AM. Only other thing is the only thing wrong was the ability to have room service later in evening- nothing after 9pm or before 11 AM. The hotel is $350 a night, normally hotels of this “caliber” would have more accommodating hours. They have a buffet breakfast for $25, but obviously this precludes people that can’t leave their pets for long periods- room service should be available in the morning. Management should make a change to this.

Staff member that checked us in had difficulty understanding English. As well, She didn’t read the note in the computer about putting us close to an elevator, as we have a puppy that required trips outside and we literally had a 1/4 to a 1/3 mile walk to the elevator several times with a puppy that needed to go outside. Otherwise, our valet was very nice and courteous. Overnight desk staff was very nice when the puppy went out at 1:30 AM and again at 7 AM. Only other thing is the only thing wrong was the ability to have room service later in evening- nothing after 9pm or before 11 AM. The hotel is $350 a night, normally hotels of this “caliber” would have more accommodating hours. They have a buffet breakfast for $25, but obviously this precludes people that can’t leave their pets for long periods- room service should be available in the morning. Management should make a change to this.

We enjoyed a great clean stay. Ashley at the front desk was absolutely amazing!

We enjoyed a great clean stay. Ashley at the front desk was absolutely amazing!

If you don’t mind sleeping in a store overnight go for it, lights are very dim covers the dirt pretty Weill for the money stay at the Hilton your better off.

Fun , clean and safe. Would stay again.