Service was very good starting at the Guests Relations Desk, Dining Services, Transportation to Housekeeping. The Staff are very friendly, helpful & accommodating. Foods were good. Reservations of tours were easy due to help of the staff. We can highly recommend this property to our friends & family who will be visiting El Nido in the future.

Service was very good starting at the Guests Relations Desk, Dining Services, Transportation to Housekeeping. The Staff are very friendly, helpful & accommodating. Foods were good. Reservations of tours were easy due to help of the staff. We can highly recommend this property to our friends & family who will be visiting El Nido in the future.

Staff was accommodating and very helpful

Staff was accommodating and very helpful

The pool was great, please note that they don't allow external drinks and food. Our view unfortunately looked out on to the neighbouring properties where we could see people sleeping outside in their shacks, therefore we left the curtains closed the entire time. The location is about 15 minute walk to the main strip of El Nido, this very difficult to walk during summer. During the majority of our stay the Wifi didn't work and they couldn't tell us when it would be back. After a lot of complaining we were compensated slightly for wifi outage.

The pool was great, please note that they don't allow external drinks and food. Our view unfortunately looked out on to the neighbouring properties where we could see people sleeping outside in their shacks, therefore we left the curtains closed the entire time. The location is about 15 minute walk to the main strip of El Nido, this very difficult to walk during summer. During the majority of our stay the Wifi didn't work and they couldn't tell us when it would be back. After a lot of complaining we were compensated slightly for wifi outage.

It was strange that while you had to pay a security bond, you are unable to book dining or room service to your room. This was a bit frustrating at times. The staff were all friendly, and the rooms were great. Location is great and transport easy to everywhere. While it was a great stay, im not sure I’d return at this price point.

It was strange that while you had to pay a security bond, you are unable to book dining or room service to your room. This was a bit frustrating at times. The staff were all friendly, and the rooms were great. Location is great and transport easy to everywhere. While it was a great stay, im not sure I’d return at this price point.

We love the Lagùn hotel , one of the best hotel at El nido , will definitely book again next time we visit

We love the Lagùn hotel , one of the best hotel at El nido , will definitely book again next time we visit

From the time we arrived and entered the lift to go to our rooms there was an awful smell which can only be described as cheese and sweat which isn’t great in heat. There was smeared hand marks all over the lift which just wasn’t a great first impression. The smell actually made me sick on arrival to our room in which I then took the stairs for the remainder of the trip. We booked two rooms, first room was sticky with lots of fruit flies and the second had brown marks on the sheets and overall room felt dirty so they moved us. The second room was no better, channels on the tv didn’t work, air con leaking on the floor creating puddles of water making it a hazard for the little one. The sheets and towels again were meant to be white but looked grey from being old, we had to anti bac all switches as there was black finger prints left all over them. Sticky white residue on the telephone buttons. Chewing gum behind the head board. My mothers room was the same, just with a connecting door which lead to room that was not in use but the connecting door was unlocked aswell as the front door so anyone could enter my mothers room which did not feel safe. After requesting a refund as i felt scammed with what i had booked we was told we had to wait for the following day for a manager. They offered to move us for the third time which felt pointless as from what we saw all rooms were of the same standard, awful!

From the time we arrived and entered the lift to go to our rooms there was an awful smell which can only be described as cheese and sweat which isn’t great in heat. There was smeared hand marks all over the lift which just wasn’t a great first impression. The smell actually made me sick on arrival to our room in which I then took the stairs for the remainder of the trip. We booked two rooms, first room was sticky with lots of fruit flies and the second had brown marks on the sheets and overall room felt dirty so they moved us. The second room was no better, channels on the tv didn’t work, air con leaking on the floor creating puddles of water making it a hazard for the little one. The sheets and towels again were meant to be white but looked grey from being old, we had to anti bac all switches as there was black finger prints left all over them. Sticky white residue on the telephone buttons. Chewing gum behind the head board. My mothers room was the same, just with a connecting door which lead to room that was not in use but the connecting door was unlocked aswell as the front door so anyone could enter my mothers room which did not feel safe. After requesting a refund as i felt scammed with what i had booked we was told we had to wait for the following day for a manager. They offered to move us for the third time which felt pointless as from what we saw all rooms were of the same standard, awful!

No iron and ironing board also a bit rundown. Over all ok…

No iron and ironing board also a bit rundown. Over all ok…

Amazing staff, amazing service, amazing food. Couldn't ask for much more.

Amazing staff, amazing service, amazing food. Couldn't ask for much more.

The room space was a bit tight, but I will say the staff are all very kind! The cleaning service is awesome - they place everything back to where it was and evident they clean. I will say though that this property is equivalent to a traditional western style hotel without any additional “bells”. I would not say this is luxury. Just comfortable. The main reason though to pick this is the location and walkability. Quick walk to the canopy walk, meeting destination for boat tours, restaurants, grocery store, and a quick tricycle to maremegmeg beach! Location for us was spot on and Made everything easier when traveling with a large group (we were 6-no kids). Food breakfast was subpar. Although there was food warmers the food was cold. We also booked 1 full private beach day(Nacpan/lio/maremegmeg) and a private round trip transfer to Puerto Princesa. No complaints — were both smooth!

The room space was a bit tight, but I will say the staff are all very kind! The cleaning service is awesome - they place everything back to where it was and evident they clean. I will say though that this property is equivalent to a traditional western style hotel without any additional “bells”. I would not say this is luxury. Just comfortable. The main reason though to pick this is the location and walkability. Quick walk to the canopy walk, meeting destination for boat tours, restaurants, grocery store, and a quick tricycle to maremegmeg beach! Location for us was spot on and Made everything easier when traveling with a large group (we were 6-no kids). Food breakfast was subpar. Although there was food warmers the food was cold. We also booked 1 full private beach day(Nacpan/lio/maremegmeg) and a private round trip transfer to Puerto Princesa. No complaints — were both smooth!

During our 4 nights stay, the room hasn't been cleaned. We had to ask on our last day to change bedsheets and towels. Very bad smell all over the property. Mould smell in the room. Staff not really welcoming, the only two nice and friendly persons were the receptionists. Nice location but it needs improvements regarding cleanliness, from the windows, the lift, the doors, to all communal areas.

During our 4 nights stay, the room hasn't been cleaned. We had to ask on our last day to change bedsheets and towels. Very bad smell all over the property. Mould smell in the room. Staff not really welcoming, the only two nice and friendly persons were the receptionists. Nice location but it needs improvements regarding cleanliness, from the windows, the lift, the doors, to all communal areas.

Nice place

Nice place

Nice staff, good hotel, fair price and lived the pool and bar location. Needed a little more parking or options to park and be picked up

This is my 3rd time at this property. Location is perfect. Not far from all the action and not right in the middle of the crowded area. Everything is close by and are walking distance ie grocery 3mins walk, restaurants, beach 10mins etc.

This is my 3rd time at this property. Location is perfect. Not far from all the action and not right in the middle of the crowded area. Everything is close by and are walking distance ie grocery 3mins walk, restaurants, beach 10mins etc.

Hôtel is much better in pictures than in reallity, lobby , breakfast and pool are perfect, 5 minutes walk to to town. Now the room are dated, and the damp smell is awfull. We had few rooms on different floors and all had the same issue. . Been traveling to Asia for a long time and this is the first time it happen. I would understood that issue in a cheaper hotel but from the rates they are charging it’s unacceptable. When back in el nido will book somewhere else

Hôtel is much better in pictures than in reallity, lobby , breakfast and pool are perfect, 5 minutes walk to to town. Now the room are dated, and the damp smell is awfull. We had few rooms on different floors and all had the same issue. . Been traveling to Asia for a long time and this is the first time it happen. I would understood that issue in a cheaper hotel but from the rates they are charging it’s unacceptable. When back in el nido will book somewhere else

Staff very approachable and friendly.

Staff very approachable and friendly.

For the nightly rate paid, would expect a free capuccino like I got in Manila. Pool is good, bed not as comfy and constant motorcycle noise so helps to being earplugs. BBQ was abut of a rip off where askinf us to pre purchas a ticket for very minimal value of picking off pretty uch the restaurant menu and paying the difference. Plumbing also smelt bad in last two days.

For the nightly rate paid, would expect a free capuccino like I got in Manila. Pool is good, bed not as comfy and constant motorcycle noise so helps to being earplugs. BBQ was abut of a rip off where askinf us to pre purchas a ticket for very minimal value of picking off pretty uch the restaurant menu and paying the difference. Plumbing also smelt bad in last two days.

Property is dated but ok