Was not up to Hyatt standards

Overall very good

Overall very good

was the best in ludhiana but has been dropping consistently since the last few years, in cleanliness, food qlty, food variety, etc , but still is the best option in the city until some better option comes up .

was the best in ludhiana but has been dropping consistently since the last few years, in cleanliness, food qlty, food variety, etc , but still is the best option in the city until some better option comes up .

During my extensive travels through Sri Lanka and India, which included stays in over 12 hotels boasting 4 and 5-star facilities, my experience at Hotel Hyatt Regency Ludhiana, Punjab, was unfortunately far from satisfactory. Upon arrival, I was greeted by well-spoken and friendly front desk staff Komal. However, the promise of a luxurious experience quickly faded when I entered my allotted room, which was subpar even by basic standards. The room appeared neglected and poorly maintained, akin to accommodations found in a railway station rather than a reputable hotel chain like Hyatt. After raising my concerns with the manager Rishi on duty and being promised a "better room," the subsequent room provided was marginally improved but still lacked cleanliness and attention to detail. The presence of moisture in the bedding led to discomfort for my wife, who experienced allergies necessitating medication. Despite assurances from the manager regarding rectifying the cleanliness and drainage issues, the follow-up was lacking, with the room not being properly attended to until late afternoon. Furthermore, attempts to extend my stay were met with uncompetitive rates compared to online platforms, and the promised assistance from Mr. Ram via phone was unfulfilled. Additionally, the property showed signs of neglect and insufficient maintenance, with visible damages throughout various areas. In summary, my stay my stay at Hotel Hyatt Regency Ludhiana fell short of expectations.

During my extensive travels through Sri Lanka and India, which included stays in over 12 hotels boasting 4 and 5-star facilities, my experience at Hotel Hyatt Regency Ludhiana, Punjab, was unfortunately far from satisfactory. Upon arrival, I was greeted by well-spoken and friendly front desk staff Komal. However, the promise of a luxurious experience quickly faded when I entered my allotted room, which was subpar even by basic standards. The room appeared neglected and poorly maintained, akin to accommodations found in a railway station rather than a reputable hotel chain like Hyatt. After raising my concerns with the manager Rishi on duty and being promised a "better room," the subsequent room provided was marginally improved but still lacked cleanliness and attention to detail. The presence of moisture in the bedding led to discomfort for my wife, who experienced allergies necessitating medication. Despite assurances from the manager regarding rectifying the cleanliness and drainage issues, the follow-up was lacking, with the room not being properly attended to until late afternoon. Furthermore, attempts to extend my stay were met with uncompetitive rates compared to online platforms, and the promised assistance from Mr. Ram via phone was unfulfilled. Additionally, the property showed signs of neglect and insufficient maintenance, with visible damages throughout various areas. In summary, my stay my stay at Hotel Hyatt Regency Ludhiana fell short of expectations.

I booked the executive suite for my brother. Him and his wife got married earlier that day. My cousin and I went to the counter 4 hours earlier to request the room be decorated with flowers, some chocolates, and champagne. The person at the counter made a phone call and then said okay it will be done. When we came to the hotel with my brother and and his wife, we got them checked in and headed to the room. They literally had put 9-10 fake leafs and 2 towels together. That is it. They didn’t put any chocolates and champagne. Extremely disappointed. The manager was ZERO help. He instead called the EMPLOYEE during her non-working hours around 1 o clock in the morning instead of taking responsibility as a manager to help resolve the issue. Terrible manager.

I booked the executive suite for my brother. Him and his wife got married earlier that day. My cousin and I went to the counter 4 hours earlier to request the room be decorated with flowers, some chocolates, and champagne. The person at the counter made a phone call and then said okay it will be done. When we came to the hotel with my brother and and his wife, we got them checked in and headed to the room. They literally had put 9-10 fake leafs and 2 towels together. That is it. They didn’t put any chocolates and champagne. Extremely disappointed. The manager was ZERO help. He instead called the EMPLOYEE during her non-working hours around 1 o clock in the morning instead of taking responsibility as a manager to help resolve the issue. Terrible manager.

Possibly the worst experience I have ever had staying in any property, we constantly got given the wrong food orders and had to wait for over an hour at a time and when we ask to speak to the night manager (Rishi) he sent the head chef and was nowhere to be seen for over an hour. On our last night my fiancé was in the room as we were going to a religious temple at 3am and again the manager (Rishi) told us we had to leave as my fiancé who was staying at her families address wasn’t carrying her visa. We sent copies of passports but was told at midnight that security expected her to leave. The staff are very rude and the managers are not helpful at all!!! Avoid at any cost!!!!

Possibly the worst experience I have ever had staying in any property, we constantly got given the wrong food orders and had to wait for over an hour at a time and when we ask to speak to the night manager (Rishi) he sent the head chef and was nowhere to be seen for over an hour. On our last night my fiancé was in the room as we were going to a religious temple at 3am and again the manager (Rishi) told us we had to leave as my fiancé who was staying at her families address wasn’t carrying her visa. We sent copies of passports but was told at midnight that security expected her to leave. The staff are very rude and the managers are not helpful at all!!! Avoid at any cost!!!!

Ac was not working properly, it was very hot. There was no contacts for room service available to call anyone in room.

Ac was not working properly, it was very hot. There was no contacts for room service available to call anyone in room.

excellent

excellent

Loved our stay, however, there was a fight in the lobby with one of the guests and staff, where police had to be called, other than that would definitely stay there again

Loved our stay, however, there was a fight in the lobby with one of the guests and staff, where police had to be called, other than that would definitely stay there again

This place has serious moisture issues. Walls have lot of moisture making tiles in the bathroom de-coloration. The room was very humid we could smell mold.

This place has serious moisture issues. Walls have lot of moisture making tiles in the bathroom de-coloration. The room was very humid we could smell mold.

The property is not cleaned properly, they will try to assign you super unclean room with stained carpet and unclean tables, so I immediately asked that the room be changed and they did so to the one with hardwood floors, Alas! The floor was not cleaned but still better. On the next day the key card was not working so had to go and get it activated. The shocking fact is that they will try to assign you the dirty rooms as default, so that they can assign the clean ones to people who complain about it, not what I expect from a 4.5 stars restaurant.

The property is not cleaned properly, they will try to assign you super unclean room with stained carpet and unclean tables, so I immediately asked that the room be changed and they did so to the one with hardwood floors, Alas! The floor was not cleaned but still better. On the next day the key card was not working so had to go and get it activated. The shocking fact is that they will try to assign you the dirty rooms as default, so that they can assign the clean ones to people who complain about it, not what I expect from a 4.5 stars restaurant.

The lobby, pool, and restaurant were very nice. The room we got needed updating.

The lobby, pool, and restaurant were very nice. The room we got needed updating.

Great stay

Great stay

The whole staff extremely courteous and I mean it!

The whole staff extremely courteous and I mean it!

the hotel is loosing its charm, food qlty has gone down a lot, Gym needs an update , but still it stands above the other hotels as the others are that bad..

the hotel is loosing its charm, food qlty has gone down a lot, Gym needs an update , but still it stands above the other hotels as the others are that bad..

The rooms were smelling like bleach. The tv remote wasn’t working. The food was cold and most importantly delay of service.

The rooms were smelling like bleach. The tv remote wasn’t working. The food was cold and most importantly delay of service.

Its the only place I would stay ai if I had to return to Lhudiana. Better than the equivilant places near by.