The only thing that got me was when I went downstairs to eat in the restaurant/bar area I had to wait 15 minutes then I tried to order something and they were out of everything and then they finally came to me and said it was closed. Not good communication there

Super friendly and professional staff!

Super friendly and professional staff!

The location of the hotel is convient within the downtown area. The hotel has a great restaurant and plenty of seating. They have a wonderful outside sesting to sit and just relax.

Between the motorcycle and car noise and the freight train it made for a terrible nights sleep. There’s a bar right across the street we you hear people talking and smoking , granted it was a Friday night in the summer but please.

Between the motorcycle and car noise and the freight train it made for a terrible nights sleep. There’s a bar right across the street we you hear people talking and smoking , granted it was a Friday night in the summer but please.

Nice property

Nice property

Excellent Staff Everything was great! Will stay here again next time in Florence.

We booked the suite at this hotel months in advance. My wife and I have a 17 year old daughter. So we spent the extra money and booked the suite so that there would be plenty of room for everyone. The day we arrived we were informed that that room was no longer available. The hotel said that they reached out to Expedia to inform them of the issue. But no one ever reached out to us. As a last ditch effort the hotel gave us the smallest room possible as that is all they had. We were there for a conference so availability was limited. They tried to say the value of that room was three times the cost as it was six months prior so we would be required to pay the current prices. As we had nowhere else to go, we accepted the room. The hotel through Expedia gave us two of the four nights back which still didn't equate to the price of that room months ago. We stayed at this property last year and was hoping to have the same enjoyment this year but that was not the case. I do not know if I will continue using Expedia moving forward but regardless this issue took what was to be a fun and enjoyable family outing to a cramped, and frustrating miserable time.

We booked the suite at this hotel months in advance. My wife and I have a 17 year old daughter. So we spent the extra money and booked the suite so that there would be plenty of room for everyone. The day we arrived we were informed that that room was no longer available. The hotel said that they reached out to Expedia to inform them of the issue. But no one ever reached out to us. As a last ditch effort the hotel gave us the smallest room possible as that is all they had. We were there for a conference so availability was limited. They tried to say the value of that room was three times the cost as it was six months prior so we would be required to pay the current prices. As we had nowhere else to go, we accepted the room. The hotel through Expedia gave us two of the four nights back which still didn't equate to the price of that room months ago. We stayed at this property last year and was hoping to have the same enjoyment this year but that was not the case. I do not know if I will continue using Expedia moving forward but regardless this issue took what was to be a fun and enjoyable family outing to a cramped, and frustrating miserable time.

Close to downtown to walk around. Inconvenient parking in inclement weather. Would ask stay again.

Close to downtown to walk around. Inconvenient parking in inclement weather. Would ask stay again.

The stay was ok no water pressure when it comes to the shower.

The stay was ok no water pressure when it comes to the shower.

Nice location in middle of town.

It was super easy checkin and the staff were great

It was super easy checkin and the staff were great

Nice location in middle of town.

This was a very nice place

Overall, great hotel. A lot of room within the room for a family of 5. Clean, quiet neighbourhood and friendly staff. Would definitely stay here again if we ever travel down once again.

Parking was not convenient it was across the street behind a different building had to walk in the pouring rain to get to the hotel . The cook monitor the breakfast food only putting out small amounts at a time even with people waiting for eggs and was told that we should have come to breakfast early . I came down about 8:30am

Parking was not convenient it was across the street behind a different building had to walk in the pouring rain to get to the hotel . The cook monitor the breakfast food only putting out small amounts at a time even with people waiting for eggs and was told that we should have come to breakfast early . I came down about 8:30am

Nice staff. Wish the water in the shower is stronger (it was really weak and slow during our stay). Bathroom door is a little hard to close. Bed was noisy, every time my kids move it wakes me up. Breakfast options are okay. Like the local ice cream shop that is walking distance from the hotel. Fitness center is okay.

Nice staff. Wish the water in the shower is stronger (it was really weak and slow during our stay). Bathroom door is a little hard to close. Bed was noisy, every time my kids move it wakes me up. Breakfast options are okay. Like the local ice cream shop that is walking distance from the hotel. Fitness center is okay.

Great service and location

Great service and location

We chose this hotel because it had a on site restaurant. But when we were there for 1 night, the kitchen did not have a cook or food. The breakfast in the am was terrible! The scrambled eggs tasted awful & the choices were awful.

We chose this hotel because it had a on site restaurant. But when we were there for 1 night, the kitchen did not have a cook or food. The breakfast in the am was terrible! The scrambled eggs tasted awful & the choices were awful.

this is my second time stay there. but the reason i dont like is flies, every time eat my breakfast i see the fly around my food

this is my second time stay there. but the reason i dont like is flies, every time eat my breakfast i see the fly around my food

Nice hotel in downtown area. Restaurants near by. Walking distance to most things.