Amazing staff all around specially in dinning areas. View is beautiful with clean pool's and every one is very Courtois and welcoming We will be back soon !

Amazing staff all around specially in dinning areas. View is beautiful with clean pool's and every one is very Courtois and welcoming We will be back soon !

Awwime

Awwime

Food was great and stuff was friendly specially Luis

Food was great and stuff was friendly specially Luis

Everything was amazing from costumer service to the place being very clean

Everything was amazing from costumer service to the place being very clean

Do not recommend this hotel. Limited dinning options for all Inclusive. Paid too much for what got. Dirty rooms Lock broken on sliding door to patio area. That felt unsafe. Pressure you too much to tours to become a member

Do not recommend this hotel. Limited dinning options for all Inclusive. Paid too much for what got. Dirty rooms Lock broken on sliding door to patio area. That felt unsafe. Pressure you too much to tours to become a member

Loved the food

Loved the food

Hospitality was great a lot of places to walk to restaurants plus market markets food was great. It was really clean. I will go again to this exact location.

Hospitality was great a lot of places to walk to restaurants plus market markets food was great. It was really clean. I will go again to this exact location.

The whole staff was very helpful and made it fell welcoming. The variety off foods thought the day. Entertainment, games, Mexican night was fun. All the waiters helped each other to have great service. I will come back again and refer to other family and friends.

I love the pool the show the variety of food But since it’s Mexico I feel the food should be more traditionally Mexican Not American since their is a lot of tourist

The whole staff was very helpful and made it fell welcoming. The variety off foods thought the day. Entertainment, games, Mexican night was fun. All the waiters helped each other to have great service. I will come back again and refer to other family and friends.

I love the pool the show the variety of food But since it’s Mexico I feel the food should be more traditionally Mexican Not American since their is a lot of tourist

Nice hotel for the family! Staff goes above and beyond and the dining options were excellent. I wish we didn’t get a room by the laundry area because the humidity on the hallway. Just waiting for the elevator would leave us dripping sweaty. Everything else was great!

Nice hotel for the family! Staff goes above and beyond and the dining options were excellent. I wish we didn’t get a room by the laundry area because the humidity on the hallway. Just waiting for the elevator would leave us dripping sweaty. Everything else was great!

Not have activities at night adult person. Day 17 poor activity when finish good music DAY 19 CUBAN MUSIC cancel said raining but it have space for make this activy Day 20 and 21 good activity but only 9 pm it hotel not hospital. Online this property said private beach but not is more is dirty beach. I pay $300.00 because when arrevied you have study is not ready has room we are persons old and tired and not have this moment paper reservation for presentation but today read in Houston said reservation room and paper Expidia room type Superior junior.suite.

All inclusive was worth it! Great service but ehen its busy, the room service takes a while. Food was great. Area was safe and the Isla shopping was walking distance. Hotel has an exchange money office which is better than the airpot. The aiport is a rip off. Awesome vacation stay.

Not have activities at night adult person. Day 17 poor activity when finish good music DAY 19 CUBAN MUSIC cancel said raining but it have space for make this activy Day 20 and 21 good activity but only 9 pm it hotel not hospital. Online this property said private beach but not is more is dirty beach. I pay $300.00 because when arrevied you have study is not ready has room we are persons old and tired and not have this moment paper reservation for presentation but today read in Houston said reservation room and paper Expidia room type Superior junior.suite.

We recently got back, from our week stay in Mexico this Hotel met our expectations! I would recommend this hotel for family and friends, the only downside I can think of I the food. Food was not the best and was very expensive I suggest you buy the all inclusive or eat out the food is not worth the price! But overall really good experience and I would definitely come back soon!

All inclusive was worth it! Great service but ehen its busy, the room service takes a while. Food was great. Area was safe and the Isla shopping was walking distance. Hotel has an exchange money office which is better than the airpot. The aiport is a rip off. Awesome vacation stay.

We were excited to stay at this location given the previous reviews and to find out we were very disappointed. The staff is horrible everything seemed like a chore to them. I believe it’s their business process that they have included the “tip” in the cost which makes guest not want to tip. We still tipped a lot and frequent to get them in better mood. However that did not suffice. Room service is included but takes 2 hours minimum for 2 water bottles. I’m pretty sure the previous reviews had to be false. Dining was horrible as well took super long to have dinner. I will never visit this chain again.

We were excited to stay at this location given the previous reviews and to find out we were very disappointed. The staff is horrible everything seemed like a chore to them. I believe it’s their business process that they have included the “tip” in the cost which makes guest not want to tip. We still tipped a lot and frequent to get them in better mood. However that did not suffice. Room service is included but takes 2 hours minimum for 2 water bottles. I’m pretty sure the previous reviews had to be false. Dining was horrible as well took super long to have dinner. I will never visit this chain again.

The Food here was very good considering that its an all inclusive resort. Getting a cab from the resort was super fast and easy although getting back to the resort was a little difficult at times being that the taxis charge more to get back to the resort. The location of the resort is very good. There's shopping walking distance. The Malecon is very close. The beach was a bit dirty but its expected being that the resort is fairly close to the river and when it rains it all washes out to the ocean which leaves the beach water very muddy and dirty looking. I wouldn't consider swimming in that water anyway as there is a chance of crocodiles being in the same water. This is something that I knew before booking so it wasn't a deal breaker for me. All in all this was a very pleasant vacation and I look forward to coming back when the resort is fully renovated.

The Food here was very good considering that its an all inclusive resort. Getting a cab from the resort was super fast and easy although getting back to the resort was a little difficult at times being that the taxis charge more to get back to the resort. The location of the resort is very good. There's shopping walking distance. The Malecon is very close. The beach was a bit dirty but its expected being that the resort is fairly close to the river and when it rains it all washes out to the ocean which leaves the beach water very muddy and dirty looking. I wouldn't consider swimming in that water anyway as there is a chance of crocodiles being in the same water. This is something that I knew before booking so it wasn't a deal breaker for me. All in all this was a very pleasant vacation and I look forward to coming back when the resort is fully renovated.

You get what you pay. I don’t regret the money I paid for the services. Service was good so as the food. I would go to their other properties which are newer

Great mid-range property, good staff ajd service.

Great mid-range property, good staff ajd service.