Brilliant hotel, great location, clean, warm and fantastic bathroom. Reception staff very good, booked us in with no problems with a smile on her face. Room had everything we needed, and breakfast was delivered to our room at the time we requested. Plenty of free parking, not a single issue to find fault with, would definitely go back

Brilliant hotel, great location, clean, warm and fantastic bathroom. Reception staff very good, booked us in with no problems with a smile on her face. Room had everything we needed, and breakfast was delivered to our room at the time we requested. Plenty of free parking, not a single issue to find fault with, would definitely go back

Check in experience was awful. Ignored and then when mentioned I was rushing for a meeting, they had no interest in a speedy check in, asking for ID and purposefully dragging out the process. The room was not acceptable, a tiny 4 ft door to get in with multiple steps up and down. I was offered a different room when checking in but if they know it’s not acceptable why offer it? Nearly every room you have to walk up a number of stairs to get to so not very accessible. Overall below average, wouldn’t expect to pay more than £50 for a hotel like this.

Check in experience was awful. Ignored and then when mentioned I was rushing for a meeting, they had no interest in a speedy check in, asking for ID and purposefully dragging out the process. The room was not acceptable, a tiny 4 ft door to get in with multiple steps up and down. I was offered a different room when checking in but if they know it’s not acceptable why offer it? Nearly every room you have to walk up a number of stairs to get to so not very accessible. Overall below average, wouldn’t expect to pay more than £50 for a hotel like this.

Everything was good, first room offered had too many stairs, and was in attic steps everywhere not good for the older generation but luckily there was a room we could move to so all good.

Everything was good, first room offered had too many stairs, and was in attic steps everywhere not good for the older generation but luckily there was a room we could move to so all good.

The room we were allocated was on the top floor it was a attic room with no head space ,, we had to move the bed into the middle of the room otherwise I would have banged my head if I sat up ..the door into the room was only about 4 ft so had to crouch to get in the same as the bathroom ..It was impossible to sit at the dressing table to dry my hair as kept hitting the ceiling with the dryer .. Also worried about fire safety if there had been a fire on the staircase there was no window in our room to escape only a very small velox which we would been unable to reach .. The tv didnt work .. No compensation or apologies when mentioned the issues about the room ...this should not be used as a hotel room not adequate .

Very friendly and helpful staff on receotion. Lovely room - newly refurbished. Very convenient for city access.

Stayed for two nights as I was attending a course in the Hampton. I wouldn’t say it was a hotel more a restaurant with rooms attached. Room was large with dated & broken furniture. My main concern was the smell in the room. Drains stank which resulted in the owners propping open the only window with a sign saying do not close. There were small touches of though with real flowers in the room & on the breakfast tray. Would I stay again? If I could be assured of a stench free room, I might as staff were helpful.

Stayed for two nights as I was attending a course in the Hampton. I wouldn’t say it was a hotel more a restaurant with rooms attached. Room was large with dated & broken furniture. My main concern was the smell in the room. Drains stank which resulted in the owners propping open the only window with a sign saying do not close. There were small touches of though with real flowers in the room & on the breakfast tray. Would I stay again? If I could be assured of a stench free room, I might as staff were helpful.

I was given a great reception from very friendly and welcoming staff. Had a room on ground level due to my heavy suitcase. The room was large and comfortable, as was the bed. I liked the discreet aircon and that the window could open for fresh air as well. Food at the adjoining restaurant was excellent. Pity no aircon on a very hot evening. A very pleasant stay and i will definitely return!

I was given a great reception from very friendly and welcoming staff. Had a room on ground level due to my heavy suitcase. The room was large and comfortable, as was the bed. I liked the discreet aircon and that the window could open for fresh air as well. Food at the adjoining restaurant was excellent. Pity no aircon on a very hot evening. A very pleasant stay and i will definitely return!

Staff are lovely, room was ckean but needed repair....i had to fix thr shower door before my wife could use it and the curtains didnt closeto good as they were damaged on one side. But in general, the room was good. If you are the larger person thrn watch out for the toilet (rm 119 ) its tight to sit on as its right up to the wall and the toilet paper roll hits your legs/thigh.

Staff are lovely, room was ckean but needed repair....i had to fix thr shower door before my wife could use it and the curtains didnt closeto good as they were damaged on one side. But in general, the room was good. If you are the larger person thrn watch out for the toilet (rm 119 ) its tight to sit on as its right up to the wall and the toilet paper roll hits your legs/thigh.

Stevie wonder must have left the previous reviews as no where near 8.5 rating!! 1st and last time will stay there Hotels.com need to verify the reviews left!

Clean, good service. No mention of the designated room being an attic room with height restrictions - both main door and toilet door no more than 4.5 feet tall! Mattress end of life with barely any cushion or comfort!!

Clean, good service. No mention of the designated room being an attic room with height restrictions - both main door and toilet door no more than 4.5 feet tall! Mattress end of life with barely any cushion or comfort!!

Lovely staff. Really friendly and professional.

Lovely staff. Really friendly and professional.

Good

Good

Noisy room (could hear everyone walk down corridor and use the creaky stairs, and conversations in next room), the mattress was lumpy, and worst of all, there were BED BUGS! Sadly, I only discovered these the following morning.

Lovely clean room. Good size for an overnight stay. Staff friendly and helpful Amazing restaurant next door which was a huge bonus. Lovely breakfast in our room. Would definitely stay again if in area

Lovely clean room. Good size for an overnight stay. Staff friendly and helpful Amazing restaurant next door which was a huge bonus. Lovely breakfast in our room. Would definitely stay again if in area

Very clean, friendly staff but walls are not sound proof so you can hear noise from nextdoor TV and people talking

Very clean, friendly staff but walls are not sound proof so you can hear noise from nextdoor TV and people talking

The staff are really nice & professional

The staff are really nice & professional

Room NOT as described on site. NOT spacious, NOT comfortable (thin mattress, horrible pillows and summer quilt in middle of winter) NO Desk and chair, NO restaurant for breakfast (ate it sitting on edge of bed on tray). Reception staff toyally disinterested in responding to my complaints (effectively 'you booked the cheapest room - that's what you got, stop complaining').

Room NOT as described on site. NOT spacious, NOT comfortable (thin mattress, horrible pillows and summer quilt in middle of winter) NO Desk and chair, NO restaurant for breakfast (ate it sitting on edge of bed on tray). Reception staff toyally disinterested in responding to my complaints (effectively 'you booked the cheapest room - that's what you got, stop complaining').

Hotel location is good 5mins to town centre. Raidiators didn’t work in room ( I did report it). That said there is a warm air unit in the room. Pillows are terrible. Wi-FI is good.

Hotel location is good 5mins to town centre. Raidiators didn’t work in room ( I did report it). That said there is a warm air unit in the room. Pillows are terrible. Wi-FI is good.