Location was good.

I'm not sure where to begin. I booked the apartment for 4 nights for myself, my wife and 3 children. There was no hot water for showers on the only night we stayed there. The deadlock on the door was faulty. We could not get it to lock at night and the next morning when it did lock, it would not reopen. We were trapped in the apartment and the manager suggested that they would charge us a fee to send someone out to release us. We requested a refund for the 3 nights we did not stay due safety concerns, but it was refused.