We had booked a room with 2 queen beds and there was only one fortunately there was a hide a bed in the couch but that was uncomfortable. They couldn’t give us what we paid for and got nothing from them.

We had booked a room with 2 queen beds and there was only one fortunately there was a hide a bed in the couch but that was uncomfortable. They couldn’t give us what we paid for and got nothing from them.

What ever you do, do not stay here. I booked this hotel so my family and I can go to Kings Island. When we started bringing in our stuff, the first thing that happened was the smell, it was horrible and smelled like smoke. The front desk associate said the room was just renovated and that made us super happy. Oh boy, was that wrong. Once we arrived in the room, there were no curtains and a cat toy found by the refrigerator. My kids and I were about to go to bed and started brushing our teeth and we found roaches by the toilet. We immediately packed up our stuff and headed to the car. I stopped into the office and let them know the situation and the front desk associate gave me the managers number to call in the morning. I called the hotel and they said I would have to call hotels.com to work through this. I called hotels.com and they put me on hold to call the hotel and the manager said no way, they will not refund me my money even though I was only in the room for five minutes. I called the hotel back and she said I would have to go through hotels,com again. I asked for the owners/company's phone number or email and she said she would be the only one to talk to, she cannot give out any other information. She was absolutely so rude and disrespectful. I usually do not write reviews, but this one was so bad.... if you like roaches and terrible smelly rooms, this is the place for you.

What ever you do, do not stay here. I booked this hotel so my family and I can go to Kings Island. When we started bringing in our stuff, the first thing that happened was the smell, it was horrible and smelled like smoke. The front desk associate said the room was just renovated and that made us super happy. Oh boy, was that wrong. Once we arrived in the room, there were no curtains and a cat toy found by the refrigerator. My kids and I were about to go to bed and started brushing our teeth and we found roaches by the toilet. We immediately packed up our stuff and headed to the car. I stopped into the office and let them know the situation and the front desk associate gave me the managers number to call in the morning. I called the hotel and they said I would have to call hotels.com to work through this. I called hotels.com and they put me on hold to call the hotel and the manager said no way, they will not refund me my money even though I was only in the room for five minutes. I called the hotel back and she said I would have to go through hotels,com again. I asked for the owners/company's phone number or email and she said she would be the only one to talk to, she cannot give out any other information. She was absolutely so rude and disrespectful. I usually do not write reviews, but this one was so bad.... if you like roaches and terrible smelly rooms, this is the place for you.

Besides the cockroaches everywhere? Besides the sticky carpets? Besides the broken appliances? Besides the water stained ceiling? Besides the giant holes in the bathroom walls? Besides the office being closed at 8pm for check in? Besides the obviously old and outdated photos that don't reflect the quality of the property?

Besides the cockroaches everywhere? Besides the sticky carpets? Besides the broken appliances? Besides the water stained ceiling? Besides the giant holes in the bathroom walls? Besides the office being closed at 8pm for check in? Besides the obviously old and outdated photos that don't reflect the quality of the property?

The hotel is very dirty with horrendous smell, lot of black spots on the carpet. Everyone smoking at the hotel. IT didn't match the description.

The hotel is very dirty with horrendous smell, lot of black spots on the carpet. Everyone smoking at the hotel. IT didn't match the description.

loved it

loved it

The halfways & elevator smelled HORRIBLE! Smelled like cigarettes all throughout the hotel. I've stayed at "extended stays " before & they had cook wear, utensils, plates, glasses. This place offered nothing! All you got was a couple sets of towels, toilet paper & little hands soap. This place needs a huge renovation there was so much dust on the light fixtures in the bathroom & on the little cage that covered the smoke detector it was disgusting. Pictures on the site definitely don't match up to the real. I definitely should have done better research into the reviews. 0 out of 10 would definitely not recommend!

The halfways & elevator smelled HORRIBLE! Smelled like cigarettes all throughout the hotel. I've stayed at "extended stays " before & they had cook wear, utensils, plates, glasses. This place offered nothing! All you got was a couple sets of towels, toilet paper & little hands soap. This place needs a huge renovation there was so much dust on the light fixtures in the bathroom & on the little cage that covered the smoke detector it was disgusting. Pictures on the site definitely don't match up to the real. I definitely should have done better research into the reviews. 0 out of 10 would definitely not recommend!

Never got a room even though I had a reservation

Never got a room even though I had a reservation

Unfortunately my recent stay at Birch Hill in Blue Ash Cincinnati Ohio fell far short of my expectations. The experience was marred by numerous issues that ultimately made for an uncomfortable and frustrating stay. It was evident that thorough cleaning and maintenance were lacking which greatly detracted from the overall comfort of the room. I cannot recommend this hotel to fellow travelers and will be seeking accommodations elsewhere for future trips. This hotel should not be offered through Expedia.

Unfortunately my recent stay at Birch Hill in Blue Ash Cincinnati Ohio fell far short of my expectations. The experience was marred by numerous issues that ultimately made for an uncomfortable and frustrating stay. It was evident that thorough cleaning and maintenance were lacking which greatly detracted from the overall comfort of the room. I cannot recommend this hotel to fellow travelers and will be seeking accommodations elsewhere for future trips. This hotel should not be offered through Expedia.

This is a homeless shelter. Do not stay if you’re looking for something nice.

This is a homeless shelter. Do not stay if you’re looking for something nice.

I don't like that they don't clean your room every week

I don't like that they don't clean your room every week

I was put on the second floor and was not told the elevator was out, the hallways smelled of dogs and got stool pretty visible not to mention the internet was impossible to use.

I was put on the second floor and was not told the elevator was out, the hallways smelled of dogs and got stool pretty visible not to mention the internet was impossible to use.

I booked a deluxe suite, paid for it, then when I got there they said there weren't any available, and put me in a room that was in terrible condition. There was no trash can when I got in, a bathroom light was burnt out, and the carpet was so frayed at the bottom of the door that it was a trip hazard. Most inconveniently though the bolt to the door would barely retract so that you could shut it. It took numerous times to get it to stick. When I complained the said they'd fix it tomorrow, and then when I complained the next day when I couldn't get the bolt on the door to retract at all they said I was being too loud about it and gave ,e 1/2 hour to collect my things and go. They essentially stole a week's worth of rent from me because I complained about the poor living conditions. Mainstay Suites in Cincinnati is the much better alternative everyone.

I booked a deluxe suite, paid for it, then when I got there they said there weren't any available, and put me in a room that was in terrible condition. There was no trash can when I got in, a bathroom light was burnt out, and the carpet was so frayed at the bottom of the door that it was a trip hazard. Most inconveniently though the bolt to the door would barely retract so that you could shut it. It took numerous times to get it to stick. When I complained the said they'd fix it tomorrow, and then when I complained the next day when I couldn't get the bolt on the door to retract at all they said I was being too loud about it and gave ,e 1/2 hour to collect my things and go. They essentially stole a week's worth of rent from me because I complained about the poor living conditions. Mainstay Suites in Cincinnati is the much better alternative everyone.

Had a very short lived experience at this particular property. Pulling into the parking lot, you’ll notice shutters on the windows that are falling off. The pool at the front of the property is drained and the patio around it is being used for storage. There was a group of people sitting on the table in front of the entrance smoking cigarettes. We got our room key and started down the hall to the room itself. There was plastic Halloween decorations, hanging up outside of one of the guest room doors, signal, and somebody has been staying at that extended stay for a very long time. When we open the door to our bedroom, there was threadbare carpet, torn curtains, stained drapes, stained couch. The bed frame looked like it belonged on a Murphy bed. When I pulled back the sheets to check for bedbugs, there was what looked like pubic hair in the “clean” sheets. The only way to describe the bathroom was very nasty. The TV appeared to have white residue sprayed on it as well as on the headboard. The whole property smelled of very strong cigarette smoke. Upon leaving the property we noticed that the exterior door had all locking mechanisms removed, allowing anyone to walk in from the outside. We immediately put our belongings back in our car and contacted Expedia. We were very disappointed that the Expedia agent was not very helpful and getting any kind of refund, instead suggested we go fight with the manager ourselves. This property was not what we thought we getting.

Had a very short lived experience at this particular property. Pulling into the parking lot, you’ll notice shutters on the windows that are falling off. The pool at the front of the property is drained and the patio around it is being used for storage. There was a group of people sitting on the table in front of the entrance smoking cigarettes. We got our room key and started down the hall to the room itself. There was plastic Halloween decorations, hanging up outside of one of the guest room doors, signal, and somebody has been staying at that extended stay for a very long time. When we open the door to our bedroom, there was threadbare carpet, torn curtains, stained drapes, stained couch. The bed frame looked like it belonged on a Murphy bed. When I pulled back the sheets to check for bedbugs, there was what looked like pubic hair in the “clean” sheets. The only way to describe the bathroom was very nasty. The TV appeared to have white residue sprayed on it as well as on the headboard. The whole property smelled of very strong cigarette smoke. Upon leaving the property we noticed that the exterior door had all locking mechanisms removed, allowing anyone to walk in from the outside. We immediately put our belongings back in our car and contacted Expedia. We were very disappointed that the Expedia agent was not very helpful and getting any kind of refund, instead suggested we go fight with the manager ourselves. This property was not what we thought we getting.

This property is very dirty and poorly managed. When we first showed up no one was there to check us in that knew how so we were told to come back later.. after we checked in later we discovered the place was DISGUSTING. Broken outside door, gross stained carpet, smelled like drugs and cigarettes in the building, looked like someone tried to pry open the room door, room had no sheets, no curtain. Building needs a lot of work!!

This property is very dirty and poorly managed. When we first showed up no one was there to check us in that knew how so we were told to come back later.. after we checked in later we discovered the place was DISGUSTING. Broken outside door, gross stained carpet, smelled like drugs and cigarettes in the building, looked like someone tried to pry open the room door, room had no sheets, no curtain. Building needs a lot of work!!

I love this place. It feels like a home.. Everyone is nice and friendly

I love this place. It feels like a home.. Everyone is nice and friendly

It was filfthy and misrepresented. It may have a stove, sink, refrigerator, but no cups plates pans etc. No coffe maker. No ice machine. They gave us a bed and an extremely lumpy twin size rollout for 4 of us grown adults. Cat had scratched up loveseat sized sofa and drapes. Our allergies from said cat flared up. Carpet was black. It was the worst hotel I've stayed in. Do NOTsave this. Expedia should reconsider including this property.

It was filfthy and misrepresented. It may have a stove, sink, refrigerator, but no cups plates pans etc. No coffe maker. No ice machine. They gave us a bed and an extremely lumpy twin size rollout for 4 of us grown adults. Cat had scratched up loveseat sized sofa and drapes. Our allergies from said cat flared up. Carpet was black. It was the worst hotel I've stayed in. Do NOTsave this. Expedia should reconsider including this property.