Amazing experience would come here again

Amazing experience would come here again

We stay here a lot. The only issue we've had was this time. It was, granted, a festival weekend, but because the front desk is not 24/7, we didn't know what to do about some extremely noisy neighbors in the middle of the night. Found out the next day they have an agreement with hotel across the street. We could have called their front desk, but would not have guessed that. Missed some events the next day because I got zero sleep. The next day, we were told that the people next door had brought a stereo system that they set up in the closet with big speakers. Well, guess what? Those speakers were right against the wall that is shared with our unit (and specifically the bed as well). They left for the day the next day and left the music going even while they were gone!! Who in the world does that? The front desk was very nice and apologetic, but it was after the fact since they were not there during the night.

We stay here a lot. The only issue we've had was this time. It was, granted, a festival weekend, but because the front desk is not 24/7, we didn't know what to do about some extremely noisy neighbors in the middle of the night. Found out the next day they have an agreement with hotel across the street. We could have called their front desk, but would not have guessed that. Missed some events the next day because I got zero sleep. The next day, we were told that the people next door had brought a stereo system that they set up in the closet with big speakers. Well, guess what? Those speakers were right against the wall that is shared with our unit (and specifically the bed as well). They left for the day the next day and left the music going even while they were gone!! Who in the world does that? The front desk was very nice and apologetic, but it was after the fact since they were not there during the night.

The hotel was clean, the location was great!

The hotel was clean, the location was great!

We loved this hotel. We were looking for a place that had a kitchen byt was also close to the main area of Durango. This was excellent and the kitchen was perfectly stocked for what we needed to cook. Also loved having a separate bedroom area. We will definitely be coming back. Everything was in walking distance for us.

We loved this hotel. We were looking for a place that had a kitchen byt was also close to the main area of Durango. This was excellent and the kitchen was perfectly stocked for what we needed to cook. Also loved having a separate bedroom area. We will definitely be coming back. Everything was in walking distance for us.

Convenient location. Nice condo, showing a little age. Kitchen is well equipped. TV is small and awkwardly placed with very few channels or capability to stream your own accounts. On the day of check out we received a notice about fees for extra dirty condo and late checkout. That should have been presented to us at check in not check out.

Convenient location. Nice condo, showing a little age. Kitchen is well equipped. TV is small and awkwardly placed with very few channels or capability to stream your own accounts. On the day of check out we received a notice about fees for extra dirty condo and late checkout. That should have been presented to us at check in not check out.

They charge for parking but go up a block and you can park for free. There is currently construction across the street and the noise sometimes creeps in. Property is descent and the staff were friendly even though in checking they were really pushing the parking charge.

They charge for parking but go up a block and you can park for free. There is currently construction across the street and the noise sometimes creeps in. Property is descent and the staff were friendly even though in checking they were really pushing the parking charge.

Loved it

Loved it

Overall it was okay, the biggest issue was the mattress on both the bed and the pull out. The bed mattress was EXTREMELY hard and the pull out was thin and looked more like a mattress topper than an actual bed. We tried to sleep on both, but sleep was HORRIBLE. My guests in the adjoining room left after the first night due to not being able to sleep. The bedding was also scratchy and uncomfortable. The rooms are very tiny so beware if you are looking for luxury, comfort, or space, this is not the place. The bathroom is also tiny with a lowered ceiling for anyone who is tall. It was not worth it, highly disappointed in the rooms. The resort itself was located in a great location and the hot tubs were nice as were the staff, but the sleep matters more so it's a NO for me.

Overall it was okay, the biggest issue was the mattress on both the bed and the pull out. The bed mattress was EXTREMELY hard and the pull out was thin and looked more like a mattress topper than an actual bed. We tried to sleep on both, but sleep was HORRIBLE. My guests in the adjoining room left after the first night due to not being able to sleep. The bedding was also scratchy and uncomfortable. The rooms are very tiny so beware if you are looking for luxury, comfort, or space, this is not the place. The bathroom is also tiny with a lowered ceiling for anyone who is tall. It was not worth it, highly disappointed in the rooms. The resort itself was located in a great location and the hot tubs were nice as were the staff, but the sleep matters more so it's a NO for me.

Wonderful place to stay!! Just off Main Street where the shops and restaurants are located so you can leave your car in the private lot and walk everywhere. Very comfy king-size bed, great shower, and a full kitchen. We drove the San Juan skyway one day and drove to Mesa Verde another day. I would HIGHLY recommend them both. Durango is fabulous and this place is perfect!!

Wonderful place to stay!! Just off Main Street where the shops and restaurants are located so you can leave your car in the private lot and walk everywhere. Very comfy king-size bed, great shower, and a full kitchen. We drove the San Juan skyway one day and drove to Mesa Verde another day. I would HIGHLY recommend them both. Durango is fabulous and this place is perfect!!

The room/suite large, well equipped, comfortable, very clean

The room/suite large, well equipped, comfortable, very clean

Construction around the property made it noisy and very congested. Rooms are odd shaped with limited ventilation. Staff was amazingly friendly and very helpful

Construction around the property made it noisy and very congested. Rooms are odd shaped with limited ventilation. Staff was amazingly friendly and very helpful

The property was in the perfect location for exploration.

The property was in the perfect location for exploration.

Quiet location and proximity to train station were strongest points.

Quiet location and proximity to train station were strongest points.

Easy access to town and Durango Tourist train.

Easy access to town and Durango Tourist train.

The customer service and communication was exceptional!

The customer service and communication was exceptional!

This is one of most user friendly hotels I have ever stayed at. Clean, comfortable, convenient with a friendly staff. I would definitely stay there again.

This is one of most user friendly hotels I have ever stayed at. Clean, comfortable, convenient with a friendly staff. I would definitely stay there again.