The chalet was excellent- location/cleanliness/staff etc. However we were shocked when we were asked for a 300 euro deposit cash or on card to cover any potential damage/theft etc. There is a notice on the reception wall. The requirement of a deposit is not included in your website and whilst it was not a problem for my husband and I some may not have a bank card or indeed extra 300 euro cash. I was not happy providing my card details and it is the first time we have come across a location with this requirement in place.

The chalet was excellent- location/cleanliness/staff etc. However we were shocked when we were asked for a 300 euro deposit cash or on card to cover any potential damage/theft etc. There is a notice on the reception wall. The requirement of a deposit is not included in your website and whilst it was not a problem for my husband and I some may not have a bank card or indeed extra 300 euro cash. I was not happy providing my card details and it is the first time we have come across a location with this requirement in place.

spotless. very clean and everthing seemed new. lovely clean shhets and towls and plenty of them. On the negative side while these apartments are well equipped, clean and nicely furnished they are small. The beds are not built for people of bigger builds. my husbands feet hung out over the end of the bed, the mattress is thin and made of foam and the double bed is against the wall on one side. My daughter complained that the bunk bed was not comfortable and as it was in the entryway she was woken when another guest went to the bathroom or in or out the door. Great for a short visit and by Ax Les Thermes standards it is quite good!!!

spotless. very clean and everthing seemed new. lovely clean shhets and towls and plenty of them. On the negative side while these apartments are well equipped, clean and nicely furnished they are small. The beds are not built for people of bigger builds. my husbands feet hung out over the end of the bed, the mattress is thin and made of foam and the double bed is against the wall on one side. My daughter complained that the bunk bed was not comfortable and as it was in the entryway she was woken when another guest went to the bathroom or in or out the door. Great for a short visit and by Ax Les Thermes standards it is quite good!!!

The appartment was fine - no complaints. However what was not clear from the hotels.com website and booking procedure was that most normal hotel or appartment facilities were not included in the price and were cost extras - eg towels, sheets, normal TV, cleaning, use of on-site spa.

The appartment was fine - no complaints. However what was not clear from the hotels.com website and booking procedure was that most normal hotel or appartment facilities were not included in the price and were cost extras - eg towels, sheets, normal TV, cleaning, use of on-site spa.

Great stay here in Ax. The rooms are very basic, but very clean and within walking distance of the ski lifts. If you're going to Ax to go skiing this place is perfect as a base to stay.

Great stay here in Ax. The rooms are very basic, but very clean and within walking distance of the ski lifts. If you're going to Ax to go skiing this place is perfect as a base to stay.

Perfect for our stop over returning to the UK from Spain. I hope to come back to the area as it looks great for cycling!

Perfect for our stop over returning to the UK from Spain. I hope to come back to the area as it looks great for cycling!

Basic accommodation. Seemed expensive for quality that was on offer (sofa bed rather than a proper bed). Well placed for walking into Ax les Thermes. Some clarification needed that room with 'Bath' also has a shower head in the bath.

Basic accommodation. Seemed expensive for quality that was on offer (sofa bed rather than a proper bed). Well placed for walking into Ax les Thermes. Some clarification needed that room with 'Bath' also has a shower head in the bath.

Overall stay was ok. Area is small if staying local but very picturesque. Expected the swimming pool to of been open as it was warm but was closed. No free wifi like the rest of the area tho.

Overall stay was ok. Area is small if staying local but very picturesque. Expected the swimming pool to of been open as it was warm but was closed. No free wifi like the rest of the area tho.