My husband and I stayed 3 nights in June, wishing it were more. We booked a king room and they gave us a corner room on the top floor facing the sea. The room was cosy, had a big tub, heated towel rack, openable window. We enjoyed the buffet breakfast, an additional £10 per person. It included eggs, beans, mushrooms, bacon, toast, yogurt, etc. The hotel is right on the water. You can easily walk to the downtown shops and restaurants in 15-20 minutes; to the ferry terminal in 25 minutes. We did the one day bus tour to isle of Mull and Iona which I recommend. We saw dolphins jumping and playing on the approach to the isle of Mull. The visit to the Abbey on Iona was wonderful. We were comfy in our room in the BW Muthu Oban and would stay there again.

The views and location

Not enough staff. Those that there were were really good and helpful. The weather was dreadful and we were told the restaurant wasn’t open so we had to go to their sister hotel further up the prom for the restaurant. We did. The food was a buffet which though tasty wasn't hot enough. Hot plates would have helped. Restaurant drinks meant a long queue at the bar as no service. Food rather overpriced for the quality and a buffet. We had no remote for our TV and none could be found. We were glad we were only staying 1 night. This 1 night was well overpriced for the quality and services we had

Curtains didn’t block out the morning light, thin walls and ceiling. Heard people all night in the hall slamming doors and walking around, the guy above me was snoring like he was in my room with me. No do not disturb signs for doors, rooms turned daily weather needed or not. Main problem was the noise And the bright light entering my room. Had to wear earplugs and eye covers to sleep

Reception manager was so kind as I was unwell with a migraine. Just needed to sleep. They let us have our room 3 hours early and had even pulled all the curtains to make the room dark for me. Kind. Next day the same man asked if I was better. Chef came to personally ask if everything was ok during breakfast. Seemed to be a family business with more of a personal touch unlike the service in a big chain hotel.

Great location, comfortable bed 👍

Room smelled of smoke, the pipes/heating were very noisy.

No way this is a 4 🌟 hotel. 2 maybe, if you don't count the quality of the beds, which I would only expect to see in a homeless shelter. Might have been 3 🌟 40 years ago, but needs a lot of work to get up to even minimal Best Western standards.

Nobody available on departure, no place to leave room key.

The staff was friendly. The bed wasn’t that comfortable but it was clean. Parking was an extra expense despite being told there was free parking. There were very few spaces available for free parking. It was a little bit of a walk to town but not bad especially since the view was so beautiful. We were greeted by a friendly face upon arrival as well as checking out. It’s nothing special. It won’t stand out as outstanding but it also won’t ruin your trip.

We stayed in the suite. A tired and drab room with wires hanging from the TVs and walls, with no pictures on the walls. The bedroom was noisy due to the outside humming of a generator. The ‘living spaces’ had vintage faux leather sofa set. Very uncomfortable. The restaurant food was plain with overcooked vegetables. The day we arrived there were new staff whom clearly had not been given any training. The cost in our opinion was extortionate for a very poor hotel that is well past its former glory. This is not in my opinion anything like the standard one expects from Best Western. Strongly recommend to choose a different hotel until Best Western management refurbishes it. We had booked for 3 nights and instead left promptly the next morning.