The aesthetic of the hotel was awesome. My friend and I really enjoyed the café downstairs.

There was nothing glaringly wrong with the property.

Nice renovated hotel

Didn’t get the room i booked: kingsize turned to very small sueensize. Highfloor was only 6th (goes up to 16 floors). Pictures show a shower. Was an old bathtub. Power outlets didn’t work or veeery low voltage. Not available to communicatie online through email or booking app chat. Noisy hallway

Great decor, ambience. Good location, great price. Pool was great.

The hallways were dirty. The concert hall next to the hotel kept me up one night. The lobby music is too loud for 6AM, the coffee was too expensive. Rooms should be quieter.

Lobby & music.

The coffee shop did not accept cash and for some reason my & my son's MasterCard did not work at the coffee shop but worked all over Austin was not a good experience.

Fun place yet comfortable

No soap to wash hands at the sink in the bathroom

La décoration très sympa, bon emplacement, propre, piscine et salle de sport très bien.

Isolation sonore avec les bruits extérieurs (voiture, klaxon…) Prix du parking… 42$ la nuit pour le parking de l’hôtel (49$ avec un valet)

The location is great to move around downtown, the staff was very friendly and professional, the whole hotel has very aesthetic vibes that make you feel cheerful if you’re staying for a vacation. Everything was clean and neat.

Nothing!

Fantastische bedden en badkamer! Alles super schoon! Ontbijt en diner heel goed!

Overal staat de airco heel koud en de muziek heel hard

The bar and restaurant was really nice. Nice esthetic. Also it was a decent distance from everything.

Wasn't too much I didn't like. Maybe that there wasn't a microwave but when I called they brought one to my room.

Excellent location and nice an spacious, bed was really comfy. Facilities we couldn’t use was pool ( weather)but it did look good area, valet even though expensive was really good

Nothing

Well maintained and good location

60 dollars parking fee per night. INSANE in Austin

Parking cost is ridiculous. Should be part of the stay.

Should have breakfast like so many do.

Bella camera, buona reception e ambiente piacevole.

La posizione, un po’ fuori mano…

I emailed the hotel to let them know we would be checking in a day later . As I booked on booking.com of course I was happy to pay for the missed night. Sonya the lady that checked us in was so rude and told me because I was a no show the booking was cancelled. I showed her the email but she didn’t care. She told me the rate would now go up. She was rude and dismissive. This was the welcome we got after flying 17 hours from Australia. The following day booking.com called the hotel and the rate reverted back to the original. I am still waiting for a Refund of the difference. The hotel was very expensive midway through renovation. I couldn’t read my book in bed as no light bulb in light Only 1 cup in room so only 1 of us could make a coffee Mould in the clothing steamer in bathroom which smelt so bad Room was cleaned as we stayed a few nights but sheets not changed I stay at Sheratons all over the world and was shocked also the pool was empty but not told or shown this when we booked. Sonya the front desk clerk was angry and unhelpful. Very disappointed and will avoid Sheraton from now on.

Staff Sonya very rude and unhelpful No light bulb in bedside table so couldn’t read in bed Only 1 cup loaded so only 1 of us could have a coffee Renovations on going but not stated at booking

Hotel going through renovations. No hair dryer or safe in room. No grab bar in shower/bath, only one hook for towel in bathroom.

same hotel as conference venue so at least it was practical. reasonable walking distance to Austin's main attractions.

room standard very poor, old and un-renovated. Not enough lifts for when the hotel is full - easier to take the stairs - best floor is level 5 because that reduces how much you need to climb to get back to your room. Rooms weren't cleaned without prompting. Even basics like a kettle couldn't be provided. Very obvious staffing shortages and the staff that were there were clearly inexperienced.

It’s being renovated.

The rooms are very outdated and old.

I didn’t stay at this place too many hidden fees and then they didn’t Wouldn’t allow my to cancel room nor willing to make affordable accommodations for stay.

Room was comfortable, TV was big, ac cold, stayed dark with blinds in morning, comfy bed, no housing came knocking on door in morning. 🙂

Some middle aged short very red haired lady working night shift was very rude. She bud into me and the other front desk employee conversation while checking in denying my request for late check out, even though I am a bon voy member. Which was later accepted which I figured she was just being ugly for no reason. Also $42 parking not included, plus $20 every y time you leave is rediculous.

It was just across from the place of my meeting

Location

Location

We were not notified that it was heavily under construction until we got there, many amenities unavailable or not working. Issue with lights, water, ice machines, etc.

The location was suitable for easy walking area. Car parking is on-site, although payment required. Rooms average hotel rooms for USA.

The hotel is currently under renovation- no swimming pool and building work noise in hotel rooms. I think this should have been hightlighted in Booking.com website and discount offered. I only booked room two days prior to my arrival, so no reason for not being notified!?!?! Aug 2023.

Location was perfect. Walking distance to restaurants and bar. Plenty of street parking

Pool was closed and there was no vending machines were available

Hotel was very nice! the bed was super comfy and the room felt safe. The entire facility felt very clean and well kept. Staff was really accommodating as well.

The entire experience through booking.com sucked!! The hotel was also under construction while we were there, which we were not made aware of before hand so many areas were closed and it was so loud.

Location

Construction and pool closed

the location was great.

Doing construction on the building and didn’t advertise that when booking. loud work being done from 8am to 5pm all you hear is loud drilling and hammers.

Bed was comfortable

Terrible!! Under construction, very loud!! Did not receive wake up call which made me late !!!

It was a nice location and it was clean.

They were under construction and they didn’t tell us when we booked the flight. When we got there at the checking the revealed that the hotel is under construction and there is no gym or pool. Parking was extremely expensive. $54 per night which is ridiculous.