Convenient to airport, restaurant inside

proximity to airport with shuttle service

We were given room that was a "hike" from the elevators although the hotel did not seem full-seems to me they could have done better with that The air conditioner was not working, we tried unsuccessfully to get it going for a couple of hours then called maintenance. Although they were quick to respond the gentleman had to return twice to fix it - armed with "batteries and scoth tape" for the thermostat-not what one would expect in a $250/night hotel. In addition, the thermostat stopped working during the night which made for a horrible night sleep!!!!!!!

Staff

Bath Room 116 Handicap shower ran all over bath floor making it dangerous

Floor ,walls , furniture dirty and stained , coffe maker did not work, when we reported the issue, they said they would make note of it, but did not fix the issue , so no coffee for us !!!

Clean the site !

Great and comfy pillows and bed. Great location near the airport. Nice lobby. The app for this review keeps telling me to add more but I don't have more to say.

There were screw holes in the wall where the heating cooling monitor was. The room was really warm so I called the front desk to ask where the monitor was and there was no answer. I walked down to the lobby and the front desk staff told me it was by the TV on the console. He was unapologetic and not friendly. You would think the staff would tell you this information before you went to your room. Also, the rugs are worn and appear dingy. They told me breakfast was until 11am and because I didn't arrive until almost midnight I didn't go down until 1030. When I asked for pancakes they said no, not at this time. If breakfast was until 11 I think they should serve pancakes until 11. In addition, the waitress went on about how slow it was that morning so I don't think it would have been difficult to cook the pancakes. I am vegetarian so there wasn't much to offer on the buffet for me. The staff at this hotel has never been that friendly. I have stayed at many Hiltons and this location is one of the worst as far as customer service. The night staff has never been friendly.

Location, airport shuttle, park & fly, bed comfort, soundproofing, quiet HVAC

Entry light not working, HVAC control not working, request for car key for week's parking (not provided), noisy kids running up and down hallway

Location to airport--very good. Beds were comfortable. Room was comfortable and clean. Check in and out was simple. Staff attentive. I am a 61 year old female and was alone and felt very safe here.

I had a terrific dinner--salmon, rice, veggies and wine. Breakfast buffet left a little something to be desired for the price. Hubby ordered breakfast off the menu and it was a little smaller than anticipated. Dinner was not the same category at all.

Location very close to airport

Asked about checking in after midnight flight and was told this was very normal. Checked in around 130 am EST we were put in a room that had preplanned construction above us the next morning it was an abrupt awakening and the staff were not understanding of our displeasure. The beds were also quite uncomfortable we stayed pre and post flight because I prebooked both but would not stay again