I have frequented this hotel’s spa and beach many times over the years but this is the first time I’ve stayed here. I love the location, the staff was extremely courteous, food was great, spa is excellent, top drawer amenities and I like that it caters to families as well as adults. A very luxurious hotel with a laid back atmosphere.

N/a

BETTER FOOD SERVICE AND BETTER SELECTION O FOOD, MEALS

BETTER SELECTION MEAL AT RETAURANTE ,SLOW SERVICE (POOR )

loved how friendly the staff was and how we had the choice of beach or two pools to spend our day. really liked the cafe and restaurant and beach side delivery of food. just excellent

Our kids had a blast on the beach and in the pools! They were on the water slide for hours daily. You could spend your entire vacation right at this resort; no need to leave.

The lagoon pool is perfect for kids/families. I liked that we could get our own towels and chairs, and were able to eat/drink by the pool. The room was spacious and comfortable.

Some of the facilities seem outdated, and the service at the main restaurant wasn't great. I wish there were more food options for the pool menu.

Beach front Clean The staff member in the coffee shop was polite and extremely delightful

Jody —> name of female server at Lagoon Bar & Grill was exceptionally disrespectful, rude, unpleasant & unwelcoming

rooms are very good and comfortable. pool and beach location nice. slide in the pool appreciated by the kids.

valet parking is a bit of a hassle and no option to self park. the all thing is a bit expensive as an add on cost at 37.50 a day. on top of that resort fees and room rate so there are a lot of hidden additional costs when coming to this hotel. overall service is too relaxed not very forthcoming with help in terms of luggage or concierge which doesn’t really serve a purpose there. overall feels like for the money paid service level should by higher. food and beverage is a low point of the property. really should be better. and it’s not easy to get deliveries in the area which gives you and opportunity to sell food. but it’s not good.

the view from the room; beach front and restaurant available.

the food wasn’t great.

Their rooms are incredible extremely comfortable in the beach is beautiful

I didn’t like the unexpected charge for valet or having to pay for the entire resort fee when the lagoon pool and lagoon restaurant were closed. Also the 3800 restaurant did not meet expectations.

Access to my vehicle turned me off. You had to use the valet service to access your vehicle.

great beach front

my room must had a flood because the entire carpet was wet and smelled of mold

the front desk service and restaurant was awesome

NA

The beach and pool

Not many entertainment around this area.

Kids pool

Suppose to have ocean view and king bed suite. We were given queen bed and barely saw the ocean.