Excellent location, cleanliness of Hotel and comfortable beds. Everything the hotel had to offer.

Can not complain!

The staff was very friendly and polite. They provided all help possible. Location was very good. Definitely a hotel we would like to visit again

There was nothing we did not like

The bed and room was excellent.

Roux restaurant was mediocre.

The bar area with the Dj

Checking in was horrible. They told me I could pay with cash once I got there then said I couldn’t once we got there then wouldn’t use my total from booking. There was no trash bags in cans in the rooms

The bedroom, location, and view

The service during the breakfast, the towels, the old TV, the coffee during the breakfast

Ubicacion

Aunque el desayuno estaba claramente indicado como incluido en el precio de la reserva, el hotel lo cargo a mi tarjeta indicando que era solo para una persona, lo cual no esta indicado en la reserva, donde si dice claramente que esta incluido en el valor total que es una reserva para tres personas. Al momento del Check out, al hacer el reclamo, la persona indico que se eliminaria el cobro, pero todavia no se ha hecho. Considero esto claramente una falta de respeto a las condiciones de la reserva que hice y por lo tanto responsabilidad del Hotel y Booking. Espero se me devuelva el valor cargado a mi Tarjeta de Credito porque sino lo considerare una estafa por parte del hotel. Espero una respuesta de parte de Booking tambien porque sino no serian confiables las condiciones que se indican en las reservas. DM

Struttura posizionata in centro a N.O. a due passi da Bourbon street e di fronte alla fermata di tram e bus con cui si può raggiungere la maggior parte dei punti di interesse della città. Hotel molto grande ed un po’ datato ma le parti comuni sono ben tenute e pulite. La mia camera (3427 king ) era ampia e non mostrava particolari segni di usura dati dall’età come anche il bagno anch’esso sufficientemente grande e dotato dei comfort del caso. Durante il mio soggiorno ho sempre fatto colazione presso lo Starbucks collocato nella zona adiacente alla Hall per cui non posso valutare quella fornita dall’hotel. Comunque ritengo positiva la presenza di tale catena che consente di spendere un po’ meno. Buona la velocità del Wi-Fi sia nelle camere che nella Lobby. In Agosto ( bassa stagione ) per 5 notti ho speso € 881 che secondo me è il prezzo corretto. Ovviamente in alta stagione, quando caldo ed umidità concedono un po’ di tregua, i prezzi sono ben diversi. Gentile e disponibile lo staff della reception.

Wi-Fi a pagamento per chi non è cliente Meriott honors. Le camere ai piani bassi potrebbero risultare rumorose dato che Canal street è piuttosto trafficata e caotica e i serramenti sono quelli di quando la struttura è stata costruita.

Location Amenities on site- Starbucks, Fed ex, gidt shop Helpful staff Smart elevators View from my room was awesome

Lobby bar was too cold

Everything

Nothing

Very helpful desk, bell, facilities and concierge staff.

Housekeeping response via telephone was poor.

The facility rooms were decent.

I got there and was double charged , prior to leaving I tried to explain it and the desk clerk would not listen . I got home and constantly called the facility with no response it took me two weeks to receive my money back . I also got there at check in standing in a line when I walked up the clerk said he couldn’t help me although I was the next guess in line but he helped the other man who had just walked up . So when the lady called me I asked her was she helping me or the other guy beside me that didn’t walk through the line she said me . If you have special guest or special guest with skip privallages the line should be labeled . I feel as if I’m spending 920 for two nights they are nomore special than me . Even after all the headache I went through I still have never heard from Sheraton or the manager I would never recommend it to anyone all my problems could’ve been avoided had the staff just listened and the manager actually answered the phone and called me back .

Location was awesome. Breakfast was good

Espectacular ubicacion!!! Hotel muy lindo y habitacion muy comoda con lindas vistas

nada

The hotel staff was excellent!

Very clean.

Hotel was located in business district near French quarter and attractions. Big room with nice river view.

Service for dinner was really slow at the bar, the only open at the time so we left and went to a restaurant for dinner. Breakfast offerings also medium level for the price you pay.

Room was clean but outdated.

My husband expensive colonge was stolen out of his truck during Vallet parking. The manager did nothing to compensate him. Instead a parking ticket was issued for us when it shouldn't have. We got extended check out time and it must Have not been communicated between the desk and the vallet parking which screwed us. The whole vallet parking department failed us. I will take my service somebody else the next time I come to New Orleans. I'll also share my experiences with my professional medical staff,family and friends. That was horrible business.

The suite and view of the fireworks and river were wonderful.

The food/coffee room on the 42nd floor tended to be very crowded.

The friendly staff, large room !

Valet price

Excellent location. Highly recommend this property as it is in a convenient location. Everything is in a walking distance.

All good except there was no mini refrigerator in the room and the body wash was not sufficient for the days of our stay.

We loved the decor, location, indoor Starbucks, and the view in the room.

•We first arrived and valet was way too pushy and rushing us. •We asked for someone to please help us with luggage. Valet asked for someone to come out with a cart. The white guy came out bypassed us and went to the white women in the car behind us. I informed him that valet called him out for us. He snapped to wait our turn. He was working in "order". I corrected him that we were ahead of the ladies and called out for us. The valet person was surprised he did this as well. He then tried to lecture us by repeating...patience. •We then went inside and the asian person at the desk told us that they were overbooked and tried to give us a handicap room by the elevator. I explained that we prepaid on Booking.com and the rate wasn't based on this. She claimed to "refresh" her system and the room style that I booked...was available. It all felt very racist. I use that word with caution and not that often...but yea, we felt slighted.

The area

Booking site says parking is $42 but when you get there it’s actually $58. Housekeeper came in cleaned the room but things were missing afterwards. A show box, clothes and a pair of prescription glasses. Hotel won’t do absolutely nothing about it. Took her word that she didn’t throw anything away. So now I’m left glasses-less, which are expensive.

Great location

Very dated and room was very worn down.

Everything was very nice and comfortable - the staff were exceptional from the valets to the bellmen to the front desk lobby staff.

Our phone in our room didn't work, and we had to physically go down to the lobby anytime we needed the bellman, etc. We did tell one of the employees about it on Sarturday but it was not fixed when we left on Sunday morning. The bar tender on Friday night should have had more help- she was frazzled and we had a little wait to get a drink.

The room size was perfect. We loved the view.

Add a microwave to the room.

Exceptional clean and the staff could not have been more welcoming. Perfectly placed as just across the street from the French Quarter

Nothing to dislike

Everything was SUPER - thank you!!!

Nothing.

The view was amazing and the location was so convenient!

Valet was horrendous on checkout day. Took almost 2 hours to get my car.

The style and location. The room had a great view ans comfortable furniture.

There was not option for self-parking, even though it was advertised. The valet parking was more expensive, and we had to wait two hours to retrieve our car on Sunday (thanksgiving weekend). The in-room service was expensive and they send everything in disposable packages.

Location, paid breakfast

Cleanliness, sound, parking, no microwave or refrigerator

Aussicht auf den Fluss Mississippi, das Bett war recht bequem, Lage des Hotels sehr gut, man bekommt lange am Abend noch an der Pelikan Bar etwas zu essen, die Preise sind hierbei auch noch relativ normal.

Überall im Hotel war es viel zu kalt, oft hat es gezogen, der Teppich im Zimmer ist nicht besonders hygienisch, die Dusche in der Badewanne war eine Zumutung - der "Einhandhebel" ist leider unbrauchbar, meist viel zu heiß dass man sich verbrüht und man kann es nicht kälter stellen. Die Hälfte des Personals beim Frühstück war relativ unhöflich.