The location was amazing just steps from the beach

The bed was horribly firm couldn’t sleep very well, the air conditioner was very loud and had two thermostats ??, the pull down window shade did not block out outside light much at all (either the porch light or sunlight), the breakfast buffet that is ALWAYS complimentary at EVERY hotel I’ve ever stayed in was NOT COMPLIMENTARY and they changed $22 per person to eat what was poorly prepared and DEFINITELY NOT WORTH PAYING FOR !!

La habitación muy buena

Las alfombras y lugares comunes muy mal tenidos

Good location. Comfortable bed. Rita in the restaurant is such a hard worker, but way over worked. One person to attend to all the tables, bring juice, coffee, set up silverware. After breakfast we would see her bringing food out to the pool area too! Appreciate all she did!

We had read complaints about non-working elevators. Even after all those complaints, for months, the elevator was still broken! Everyone waiting to use the maintenance workers elevator. The front desk staff were “ok”. One day we were heading to the beach with pool towels and the woman at the front desk told us we couldn’t bring pool towels to the beach. I asked her “ what are we going to sit on?” Instead of offering suggestions she didn’t say anything. Later we saw there was a truck that pulls up to the beach with umbrellas and chairs for rent. There was also a nearby souvenir shop that rented chairs. I was a little surprised at check-out that the woman at the front desk didn’t ask how our stay was or wish us a safe trip home. Other hotels we have stayed at, including other Hiltons, have had staff that are more welcoming.

great staff, view from our rm

parking and breakfast should be included in the stay, hotel needs a big update

Good location with great ocean views

Room was clean but could use an update. The coffee maker didn’t work. Charge for parking at hotel didn’t make sense because you self park.

Clean, nice room, great view. Arrived very early but day clerk was able to get us a room right away and was very friendly and helpful. Restaurant staff were extremely polite and efficient.

We think the pool may have needed cleaning but it was too cool for swimming anyway. The evening clerk seemed grumpy. Not rude but certainly not friendly.

Was told we could arrive at 2 for our room, I understand 4 pm is check in time which we were surprised and happy to hear. Didn’t get in our room till 5pm. Elevator was broke. No updates about our room until it was ready. No one seemed to care. Bartenders in the longboatd bar were great. I have been staying in this property for over 6 years. It seems to continue to fall below the Hilton standard.

That is bas experience I arrived before 2 hours my daughter has seizure and high fever I told to this young girl plz let me enter to the room my daughter is so sick and need sleep she was unhelpful unfriendly not nice and not care about my special needs daughter I M so sad for this stuff ..I payed more than 200 the room is terrible nothing work in it curtains broken..coffee maker not working ..carpet so dirty..not the same room I will not try to book in this hotel at all

No body listen to u when u talk with stuff..not nice not not respect hard position healthy of your special needs kids..I wait 3 house with my sick daughter waiting on the chair no body take care about u just talking with us singing..that is so shameful

the view only

the front desk people didn’t greet us spoke really low didn’t ask if we needed any help we had to ask where was the room. We will not recommend north state is this hotel ever again?

friendly staff and clean rooms

nothing

location is great

elevator was extremely slow and window closure didn’t work

Easy access to the beach and restaurants Quiet

Service was inconsistent. Check in and out we’re good. Food and bar areas need attention. only one person doing everything in the cafe area on Sunday morning. only one out of the there servers in the bar area was attentive. The others would walk past and wait on others . Felt like I was invisible.

Location & work out room

1) Front desk staff 2) Elevator didn’t work 3) No info offered regarding area & things to do. 4) Room was very “dated” 5) Expectation for a Doubletree & Hilton Hotel we’re most definitely not net. Did not get our moneys worth.

That it was on the beach front.

One of my beds was not clean. I had to get clean sheets from the housekeeper. Now my card is still pending for the room and TWO SEPARATE incidental fees. The staff couldn’t explain why it was charging me twice and the claimed the system was down and they couldn’t give me a receipt!!! Three of the rooms that my family had were not clean and had other issues!!!

The bed and room was extremely comfortable, the balcony overlooked the pool and ocean and it was close to a lot of restaurants and attractions.

Everything was great.

The location and view

The remote didn't work, the charger that was on the table also didn't work and was even not connected. And the price for 1 night is quite expensive for such service. Parking is not included in price. The hotel requires some renewal work.

Early morning walk on the beach at low tide as the sun was coming up over the Gulf..

View from balcony was great! Location is in the middle of everything. Pool was excellent with bar for adults!

Had to pay $15 for parking. Overpriced.

Got bloody blanket

the room had a strong smell. not sure what the smell was. it was like an extra extra strong air freshener. messed up my allergies really bad. ended up having to get up and sit out on the balcony because of the smell.