The cleanliness

Location is not the best but I will stay there again

Was in a quiet location, not too much going on during hours of rest.

Everything was good, the breakfast option was poor, but nothing I didn’t expect.

It was it a nice location. Great facilities and definitely family friendly.

Nothing that we did not like.

Breakfast was always good. The hotel was clean, quiet and safe. The staff members were welcoming

N/A

Quiet location

Booking system malfunctioned; they were showing another guest our room while we were getting ready the next morning. We booked two nights while the system had us in for only one.

Was put in a conjoined room with very loud people that we could hear very clearly through the door and put in the first room next to the downstairs side door that slammed shut every time anyone came in or out it was pretty hard to sleep. Bad luck I guess. Breakfast tasted good though.

I like that it was clean and comfortable. The location was nice.

Booking.com and the hotel apparently don't communicate because it was the wrong room configuration. We get in at 1 am dead tired, ready to sleep and go to work the next morning; then I discover the (2) twin bed room I paid $143 for wasn't there. Your site and Holiday Inn got the wrong room with a single bed instead of 2 twin beds. Not only that, but the hotel refused to switch the room despite the correct configuration being available. Absolutely unbelievable. How hard is it to just switch the room and make it right? I even offered to pay the $9 difference. Instead the attendant just shrugged their shoulders and went outside for another cigarette. I can't call the booking.com line at this hour, and the hotel was of ZERO help. They acted slightly confused about the room type when I arrived despite it being paid for and booked (or so I thought). I'm beyond disappointed and quite frankly I feel my money should be refunded due to not receiving what I paid my hard earned money for. This entire experience has really put a bad taste in my mouth for booking.com in terms of services rendered. The same sentiment is true of Holiday Inn. Please see attached screenshots of booking details.

Please see the above.