Breakfast was good, front desk was friendly

We ran out of towels, there were no clean ones available. Trash was sitting outside doors for multiple days. I think I only saw a housekeeping person 1 time. Also, there are no large trash cans on the property that I could find.

Hard beds.

Location

The room smelled like pets. Our key cards stopped working at least 4 times. The room was rundown. The breakfast was terrible. The very few dishes in the room’s kitchen were dirty. There was no fan in the bathroom.

Location

I request extra clean in my reservation because we are a family with asthma. The carpet was dirty and even the AC/heat unit was dirty with dust/dusty and little peaces of garbage inside the unit, appears that the unit and carpet have accumulate years of dust without good cleaning.

clean, roomy nice amenities!

lack of garbage cans in the room

Great staff, everyone was friendly and helpful at every turn. The place was clean and in general good repair, though the room was showing its age in many places and I imaging in a few years this comment will not age well. It was a good location, decently oriented to State (which is where we had to go every day). They had an amazing deli (StateSide) next door in the strip mall that was a good deal and tasty. Breakfast was a step above continental and helped to make the booking a good value.

The bed will haunt my nightmares. Somehow it was both cardboard stiff AND sinking in the middle. It was like trying to sleep on one of those display bed models they showcase comforters on, but worse. I wound up sleeping on the sofa and my partner stayed on the bed. It worked for him as at least we didn't constantly keep each other awake every time we moved. The linens were incredibly thin, he would sleep on the bed and wake up smelling like dirty socks from sweating against the mattress even though he took a shower just before sleep. Separate from the bed, the dinner is something that should be re-evaluated - either put more of a budget towards it or stop offering it. The one night we tried it we got cold cuts (no bread), carrots, cucumbers, cheese and ranch (no salad?), and some really sus spinach artichoke dip with pita strips, as well as 2 types of potatoes. It felt like they'd meant to have an actual main entre but forgot to put it out.

the buffet breakfast

the staff overcharged my card and was very unprofessional

very clean and just seems they go the extra mile with keeping it done up. their convenient store in the hotel is not overpriced like most, their they cook breakfast to put out for a hot breakfast buffet and change it up daily. we’re used to only pre packaged meals!

no issues!