Our pre paid booking was cancelled on us due to delayed flights. We called reception when we arrived in Dallas and the rude manager on shift at 8:30am on the 30th of June told us we were no shows and she had cancelled the booking and hung up on my husband when we said we had just arrived into Dallas. Room was paid for until 12pm. They have kept our money and would not let us check in for a nap and shower. We had travelled from Australia. We sent a message through booking.com to say our flights were delayed and the manager said it did not count cause it was a third party. She was just so aggressive toward us through no fault of ours.

I did not like the attitude of the female manager we spoke to! Our pre paid booking was cancelled on us due to delayed flights. We called reception when we arrived in Dallas and the rude manager on shift at 8:30am on the 30th of June told us we were no shows and she had cancelled the booking and hung up on my husband when we said we had just arrived into Dallas. Room was paid for until 12pm. They have kept our money and would not let us check in for a nap and shower. We had travelled from Australia. We sent a message through booking.com to say our flights were delayed and the manager said it did not count cause it was a third party. She was just so aggressive toward us through no fault of ours.

1. Room nice, clean, spacious, comfortable bed. Shower and bathroom really nice. 2. Breakfast - variety of options, gluten free available upon request, older lady working in breakfast area was so cheerful, helpful and friendly

1. Communication - I had messaged the hotel (via Booking.com, where the stay was booked through) couple times in the days/weeks prior to my arrival. I asked to confirm a shuttle could pick me up. No response was ever given. 2. On the night I arrived, there was an accident near Terminal 3 or something, which significantly delayed shuttle pick ups across all hotels. That’s not their fault of course. However: A) the hotel never contacted me to say this; B) I called the hotel and they told me the driver was stuck in traffic and they had no idea how long it’d take (I’d already been waiting an hour); and suggested I take a taxi or Uber. C) I ended up taking a taxi for $35, which they said they couldn’t guarantee would be reimbursed. D) Turns out, there were shuttles from two other hotels right next to Fairfield Inn whose shuttlesHAD come by the airport (I saw them both, one twice), but no arrangements were made to pick up other guests. Disappointing they didn’t think to coordinate or collaborate, like others did. 3. Booking.com said my check out was at 12pm. When I called about breakfast and confirmed checkout time, the desk said 11am. 4. I then booked to be on the 11am shuttle for the airport. In the room, I was preparing to go downstairs (I had two large luggage + backpack and was alone). It was 1055am on the clock provided by the hotel. I was almost out the door when the room phone rang. I stopped midway and answered. Impatiently, the front desk attendant asked about my 11am shuttle reservation, because the driver was about to leave. I told her I was on my way and the room clock says 1055 (i.e. I was not late yet - and only on the 2nd floor). She responded, “It’s 1058 and he’s about to leave. You need to come down here.” It was incredibly rude and I had already said I was on my way. Worse yet, when I went downstairs, everyone, including the driver were in the lobby and no one’s bags were in the van. The rush was…??? Really left my visit on a sour note.

Front desk/ check in staff was very nice. Just baked fresh cookies so the lobby smelled like fresh baked cookies. Room was very clean and modern. One of the best hotel stays ever.

I LIKED HOW CLOSE IT WAS TO YTHE AIRPORT

SECURITY WAS NOT STRONG, ANYONE COULD WALK INTO PEOPLES ROOMS WITHOUT A KEYCARD

it was near the airport and we were between flights

a bizarre area with nothing but hotels, only one of which (not the one we stayed in) had a restaurant

Clean, good breakfast and good value

Nothing

Good, fresh breakfast selections. The staff were courteous and professional. We appreciated the complimentary airport shuttle.

The indoor pool was very cold. The whirlpool was nice, however.

Clean