staff could not find our reservation so we had to leave

staff could not find our reservation so we had to leave

Ample parking.

The cleanliness of the hotel. The rooms are stale and dingy. The first room I was in had an offensive perfumed smell. I think it was a deodorizer which is concerning; what are they trying to cover up. Within a few minutes I was having an allergic reaction. I switched rooms and the second room had a slight trace of the odor but it was bearable. I don’t think anyone had used or cleaned the second room in a while though because there was a layer of dust on the surfaces. There was a staleness to the room, the carpets looked worn and dirty, the pillow cases were wrinkled, and pillows were thin, bed springy, and sheets had snags and runs in the threading.

Everything was fine except the loud banging noise occurring every minute 24/7. We were told there were no there rooms available. We slept terribly

Banging heard in the room every minute 24/7

The location !

I couldn't connect to my Hilton Honors

Staff was very polite and always helpful. Hotel was very quiet and cozy

Bed was comfortable, parking was plentiful

I keep receiving messages requesting feedback with no link attached, so I'll let them know here since they want to know so badly. The stay was NOT good, so it's frustrating to be sort of taunted like this asking for feedback they don't care about getting. The woman who "greeted" us was curt at best, but I would call someone who is supposed to make you feel welcome and is cold and unfriendly, just plain rude. We were placed near wedding guests who slammed doors all night and all morning, talked loudly, and someone had a barking dog when it was supposed to be pet-free. The bathroom was not cleaned properly, as I found tiny black clusters and long black hair on the bathroom floor within a short time of being there. My daughter and I are both blonde. Won't even get into the lovely view of the beer depot, the liquor store, and the redemption center. So, for the price, I'd say, no, we were not satisfied. I left annoyed, and that's never a good sign. I'm even more annoyed that I'm being hounded for feedback that they must not want, and when you reply you get an away message, but now I want to give the feedback to them because that stay was not cheap and it was NOT satisfactory.

Love how close it is to RPI. Love the Sports Bar.

The clock alarm went off at 530am. Woke myself and my sister up. Scared a bit until we realized what it was. Housekeeping should shut off the alarm when cleaning the room for new arrivals.