The staff was amazing 😎🤙 from the front desk to the kitchen and the cleaning staff BuT the bartenders (who are also the wait staff) were fantastic in every way

The advertisement for the palace was misleading! The website said it was 800 feet from the beach, which is actually true BUT you can’t access it 😧 you have to walk/ drive a mile to get there!!!

We liked the location and the price for the booking. We also liked the fact that there was a bar next to the swimming pool and a restaurant on site.

That I wasn't advised that this hotel was under construction, and the photos that they provided on the booking website didn't depict what I checked into. The amenities that were guaranteed such as three pools were not assessable, leaving our only option to walk under a hotel that is being renovated and I have to swim where Debree can potentially hit me.

Near the beach

The construction and not enough parking for guest on property.

I do not like any air sprays. Could have done without the smelly stuff. No need to breath in febreeze and Lysol

the location and staff

the mimosa

Under construction but looking very nice

Everyone was friendly

My room in building E was with new and modern design, looks fresh and appliances was new and quality. They are working at renovation of entire hotel, but it was not bothered me, it wasn't noisy and derty.

location

It was absolutely nothing like the pictures! It smelled terrible, the two of the pools were ripped out with no disclaimer anywhere, multiple buildings were also closed down and the staff was rude! There were multiple locations with mold and a definite safety hazard on the third floor railing, which was “fixed” with a piece of plastic fence and two construction clamps!!!

Not much. We had a shower and a sleep. Admin staff were nice and good.

Everything. We were in Block D which has not yet been renovated but the photos shown on the website were that of the renovated buildings. When I asked for a room in the renovated building, they said I will have to pay more money. Aircon was very noisy and had to be turned off. Carpets were filthy and had absolute Black feet from walking inside on the carpet. the cleaning lady was constantly on the phone and made me get the towels from her cart when asked and to place my dirty one in the box. she didn’t speak to us but simply pointed as to not interrupt her call. The place had a pungent oder that needed a room change and still had smell in the other room. Early morning noise from the cleaners.

Nice location, rooms were amazing. Staff was great whenever we needed anything.

The parking, was horrible.

the room was excellent

both adjacent rooms were making too much noise. I was there for a flight layover and could not get much rest.

Easy access to everything. The room was great, might need a little bit of tlc but good. Pool was great, really couldn’t complain.

Need 2 bar staff at the pool bar. Bahlee (? Spelling) had to take orders for food, then sort out drinks and charge on computer. Obviously needs backup. Parking charges not good.

Everything was great only the bar out site was very expensive all the rest was extraordinary

Great staff, the restaurant, and happy hour were great deals. Nice location, close to the beach.

GOT TO PAY FOR PARKING

Room was good, there was some construction work, the pool outside our three of our rooms were not usable

The door to the balcony was poor

The pool was the highlight of the trip, the kids enjoyed the extended pool hours. The convenience of the tiki bar to order lunch and drinks food side was fun for the whole family.

We didn't like that our room was right over the bar so after late night hours when the crowd was still drinking and hanging out we could not settle down and have a good night's sleep until after the group left.

The room was good, and the coffee was excellent

It's got a weird lay out. It's really a motel

Great price and location. Outstanding staff. Friendly and professional service.

Furniture at outside Bar/Restaurant needs replacing. Vinyl peeling and cloth on seating area dirty and torn. But great service from Restaurant staff. Although clean, there is alot of construction going on to make the place better. Just beware it's something to contend with during daytime hours. Kind of a downer having to pay for parking. Contacted facility weeks before our arrival and asked for handicap accessible room. Wound up on 2nd floor having to climb steps. No elevator available. We made do for the 3 nights. But somewhat difficult as stairway was narrow. A dresser to put clothes in would have been nice. Plan to live out of your suitcase. We were in the Villas section, can't speak for the main hotel area. Overall it was a good stay as we were just on site to sleep and grab a shower. Would stay here again.