Very clean

The employees were extremely nice!

Great facility

The rooms were clean. Air conditioning was working, comfortable temperature.

The smell down the hall, not sure from getting rugs cleaned.

We liked the cleanliness if the room. The convenient fast food, market, movie theatres above all we liked the peace and quiet both inside room to the parking areas.

There was no dislikes from this hotel. Compared to other hotel top names, this one was above expectations for a Hampton.

The bed is always so comfortable and cozy, and I can't wait to relax after my day.

I saw that one of the tables didn't get wiped down thoroughly, so I did that with a washcloth. Also, the blind over the white privacy blind was broken, so I couldn't raise/lower it, so I changed in the bathroom.

I booked a room at this Hampton through Booking.com, at a non-refundable price. I then wanted to change to ANOTHER HAMPTON nearby, but this Hampton would not refund my money, cooperate with my stay at the other Hampton, or even reply to my inquiries. I got exactly ZERO RESPONSE from this Hampton or their staff. Finally, I just ate the cost and stayed at the other Hampton. THIS IS NOT GREAT CUSTOMER SERVICE. They could have given me a voucher, or half my money back, or something. Instead I just GOT STIFFED. Non-refundable clearly means non-refundable, but since it was another Hampton, they could have done more, or at least replied in a timely manner.

I booked a room at this Hampton through Booking.com, at a non-refundable price. I then wanted to change to ANOTHER HAMPTON nearby, but this Hampton would not refund my money, cooperate with my stay at the other Hampton, or even reply to my inquiries. I got exactly ZERO RESPONSE from this Hampton or their staff. Finally, I just ate the cost and stayed at the other Hampton. THIS IS NOT GREAT CUSTOMER SERVICE. They could have given me a voucher, or half my money back, or something. Instead I just GOT STIFFED. Non-refundable clearly means non-refundable, but since it was another Hampton, they could have done more, or at least replied in a timely manner.

Room was very clean and comfortable. loved having a couch in the room.

The room is always comfortable. I can relax after my appointments and eat dinner in bed 😊

This time I had a room that faced the road and it was clear this was the older part of the hotel by how noisy the air conditioner was. They had the WiFi on the wall but the old unit, so I'm assuming they're going to renovate soon? I don't want to be placed on that side again, If possible.

Location

Smell of cigarettes

The bed is super comfortable, I always sleep so well here. The staff are always friendly and helpful.

My second night stay I was in a room that faced Highland Ave., a very busy street no matter what time of day or night, so it was a little noisy. Also, the cooler/heater was one of the old ones by the window and they set it down to 67*. I was freezing so I turned it up and as soon as I did that, it started to smell like it was burning and then the smoke detector went off! I only turned it up to 74*! I thought the whole place was going to burn down. This was room 139, if anyone's interested. I turned it back to cool and left it on 74 in hopes I wouldn't get too cold. The rest of the night was uneventful, thank goodness lol

Clean comfortable rooms. Breakfast was filling.

Nothing. It was a pleasant stay.

The room was very clean and the bed was comfortable. Will stay at this Hampton again.

The hall carpets appear worn.

The bed was very comfortable, great pillows! Everything was very clean and tidy, though it could've used more waste baskets. Since my room didn't have a view, they had these white blinds that were very nice that let in the light but allowed for privacy. I really enjoyed the room.

Very tiny Coffee machine with too little condiments. I really wanted to make my favorite tea the evening of my arrival but with that machine, I couldn't do that. A normal small (2-4 cup) coffee machine works well for all types of hot beverage, and would score high for your guests.

Amazing location

all good

Location was fine. Easy access parking. Very friendly staff. Decent breakfast. Ample size room.

High price. But it seemed that all the hotels in Phoenix were high. Maybe it is the time of year.

Not much.

Totally overpriced... No character.. Might as well sleeping along the freeway

everything

n/a

clean good location. staff were exceptional.

liked everything