The staff was exceptional. Jennifer checked us in. Signed me up for Bonvoy, saved me some money and earned points for my stay. Matthew, the manager on duty for our stay was great. He helped with our luggage and gave us a great recommendation for dinner. Seme, the breakfast attendant was so helpful and made us feel welcome. Chris, Shirl also worked the front desk and were all helpful. Our room had 2 bedrooms (queen beds), 2 bathrooms, a sofa bed in the LR and a full kitchen. Great space, at a reasonable price.

The facilities are a little old. Many of the outlets were so worn, our multiple plugs and charges would not stay plugged in. The pool was out of order during a weekend in late July! We had a fire alarm go off at appx. 1AM, our first night there. We evacuated and had to wait about 30 minutes, until the fire dept left. I'm hoping to get some bonus Bonvoy points, due to the issues we experienced, but none have been applied, yet.

Location

The hot water wasn’t working til we was leaving!

location

we had to ask for cleaning at least 4-5 times still they never made it

Breakfast was great! The guy was friendly, showed us everything

They were over booked and did not have a room for me. My confirmation number through booking.com didn't matter

Nothing it was bad experience

Roaches

I did like the full kitchen and that the suite had a door to the bedroom

I didn't like the set up, the bathroom area was inside of the bedroom. It kind of defeats the purpose of privacy, etc...if the guest using the sofa has to come into the bedroom during the middle of the night. There were roaches crawling on the kitchen counter...gross! The bed is hard and uncomfortable. Also upon my arrival the sofa had no cushion covers on them. Lastly, there were no towels, washcloths, or trash can in the room and when I called down to get some they said rudely stated that we needed to come and get them from the front desk.

Nothing. It was dirty with roaches on the room

Very unprofessional. I only was there for a one night stay. When I booked it was for 2 children and 2 adults. The point of me getting a 2 bedroom suite was because of this. I get there after a long day and travel to be told they did not have any 2 bedroom suites and gave us 2 one bedroom suites. There was no where else to stay and I felt very uncomfortable with leaving two 12 year olds by themselves so I stayed in the room with them while my husband slept in the room by himself. I have never had this happen and will never ever return here or any residence inn for that matter. I will also make sure to tell family and friends to never stay there