The location, the light show

The bathtub had hairs in it, we were not told in advance about the $35 a day parking fee, there was a wedding so the light show was not happening, checking in was difficult as wedding guests were flooding in and no one was around to explain where we were supposed to go.

Location and atmosphere

N/a

Parking was good and convenient. Room was very clean and nice.

Went to six Coke machines and all of them would not work.

The grounds had beautiful outdoor seating areas. Location within the Union Station offered so many options of entertainment.

A microwave in the room.

The staff was excellent, the location was great and the architecture was beautiful.

we couldn't get in the block for our event so the room was a little pricy.

I love the atmosphere, heritage and just such a wonderful place to stay!

I wish I would have known that the grand hall was closed to public for a wedding!! This was such a disappointment. It is one of the reasons we stay! It should be relayed to guests ahead of booking.

The hotel lobby / bar area was the exceptional thing about this place. It's stunning to look at. There's a fun light show in the evenings projected onto the ceiling. The breakfast was superb too.

I think it's too expensive for what it is. Our first room smelt like it had a drainage problem (thankfully the hotel moved us next door). The rooms seemed dated - particularly the bathroom. I was very disappointed to find that the pool was not in use and looked dirty. Our door cards were not working properly (despite renewing them) - one time we were stuck somewhere and couldn't get out until a passer-by used their card to help us! Maybe I didn't read the small print but the car park is an extra cost which when you've paid a lot of money for a hotel you'd hope would be included.

comfortable , clean and encompasses decorative heritage walkways and lobby

my bill from booking.com showed $224.66, inclusive of taxes. But, I was billed $42.52 extra for state, occupancy and local taxes.

The hotel was very clean and nice. The staff was extremely nice. The amenities around the property were outstanding. The restaurants were great.

Rooms climate control seemed to not work. No exhaust fan in bathroom. Could not get a late check out even though we lost an hour due to the time change.

The friendly staff, location, video show in Grand Hall. Anita at check in was awesome finding me the floor I wanted.

Breakfast was average

unique and close to the convention center. loved the lobby area and the fact that it had restaurants and entertainments inside

the attitude of the front desk people their employees need customer service training

easy to find, lots of dining opportunities, modern with historical photos. well lit, comfortable temperature for February.

nice room

difficult to find our way to get to the front desk

History and architectural buildings

Lack of signage